Frost.com - IT Services and Applications Research http://www.frost.com/c/10371/home.do - IT Services and Applications Research Thu, 14 Dec 2017 15:15:43 African Artificial Intelligence (AI) Market, 2016 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD93-01-00-00-00 This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user scope includes a number of industries such as banking and financial services and insurance (BFSI), healthcare, manufacturing, mining, hospitality and media, amongst others. This study details the key components of an AI ecosystem and explains how AI converges with technologies such as analytics, Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR). It provides a snapshot of global AI trends in terms of key investments, strategy and competition, and also lists the acquisition-led strategies adopted by leading technology corporations including Google, Apple, Microsoft, Intel, Facebook, Salesforce and IBM. This study provides an analysis of the African AI market, including the competitive landscape and the extent of AI market development across key African countries, along with the impact potential and extent of market penetration of various AI technologies and the degree of AI adoption across key industry verticals. It also gives an overview of the future trajectory of AI technologies adoption in Africa. It also offers a snapshot of the AI-powered business applications in Africa; and the key consumers of AI solutions across leading industry verticals. Further, it identifies the key market drivers and restraints that are urging businesses to adopt AI and analyses the key market trends that are prompting businesses in Africa to adopt AI. Moreover, this study discusses the product portfolio and acquisition-driven strategy of emerging international AI leaders like Cisco and IBM in the AI context. It throws light on the start-up landscape in some key African countries, along with the solutions offered, technologies adopted and industries impacted. The study also explains some of the key AI solutions that are addressing regionally relevant issues in the content. It explores key growth opportunities that businesses will look to invest in and the strategic initiatives they will adopt to accelerate their AI journey. It also throws light on the key predictions for the South African AI market, in terms of consumption and technological advancements.--BEGIN PROMO--

Key Issues Addressed

  • What are the main components in an AI ecosystem? How does it converge with analytics, IoT, AR and VR?
  • What are the key global trends in terms of competition, strategy and investments?
  • What are the key market drivers and restraints for the development of the AI market in Africa?
  • How are emerging international leaders like IBM and Cisco advancing in the AI market?
  • Who are the innovative African start-ups disrupting the AI market and what do they do?
  • How is the African AI market growing in terms of market development, competition, impact potential and extent of adoption across industries?
  • What are the key trends shaping the African AI market?
  • What are the ethical dilemmas concerning AI in Africa?
  • How is AI addressing African regional issues and which are the companies developing these solutions?
  • What are the potential growth opportunities in Africa that businesses can capitalise on to improve performance and stay competitive?
Wed, 29 Nov 2017 00:00:00 +0000
Innovations in Artificial Intelligence, Virtual Reality, 5G, and Big Data Analytics http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-17-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in artificial intelligence, Big Data analytics, virtual reality, and 5G. These are used in a wide variety of applications across industry sectors including healthcare, telecom, and hospitality. Also, the innovative solution offerings in the TOE help companies in dealing with the challenges of personalized customer experience, enterprise search, increasing Big Data, and evolving networks across global industries. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, machine learning, augmented reality, on-demand analytics, Software-Defined Networking (SDN), network functions virtualization, multiple input multiple output (MIMO) technology, carrier aggregation technology, 5G Fri, 24 Nov 2017 00:00:00 +0000 Australia Data Center Services Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9CA-01-00-00-00 Hyperscale public cloud service providers have been key in driving demand for data center services in Australia, particularly in the cities of Sydney and Melbourne. Many global public cloud providers (such as Amazon Web Services, Microsoft, Google) have significantly increased their uptake of wholesale data center capacities in recent years. Additionally, escalating costs in the Sydney CBD region, especially with regard to average costs of prime land, have resulted in Australia s cloud providers and multi-national corporations (MNCs) looking to base their local operations in other cities within Australia. Perth is emerging as an attractive city in terms of international connectivity to global markets, especially given the ongoing construction of the APX-West subsea cable linking Perth to Singapore. APX-West is due for completion in 2018. Separately there is an ongoing adoption of modular data centers by industries such as education (research facilities), construction and mining, where data processing is required to be close to the edge to end-users in remote areas. Vendors are also jumping on the bandwagon to offer modular data centers. At the same time, data center modernization has emerged as a leading priority for many enterprises in Australia. Data Center Management-as-a-Service (DCM-as-a-Service) is likely to become commonplace, where monitored data into an enterprise s data center operations are sent to a service provider s cloud, and offered on an on-demand basis. How can data center operators in Australia capitalize on the opportunities above, to increase their revenue streams? At the same time, what are some other key growth opportunities that data center service providers can create to support end-users in their data center modernization roadmaps, amid the increasingly competitive market participant landscape in Australia? Some key questions this study will answer: What is the addressable market opportunity for the Australia Data Center services market? What is the expected growth rate and key drivers of growth for specific services areas? What are the significant developments in the Data Center space in Australia? What are the driving and restraining factors that will shape the future of the Data Center services market in Australia? What are the key customer adoption trends in the Data Center market in Australia? What drives sales in specific market segments? What is the current competitive landscape in Australia? Which are the key players in the market and what are their market strategies? How is the competitive landscape expected to evolve in the future? Where are the growth opportunities and what are some actionable recommendations that service providers and vendors can do to capitalize on these opportunities? Thu, 9 Nov 2017 00:00:00 +0000 An End User Perspective on Navigating Digital Transformation in Asia Pacific, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9DE-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenges for IT departments in the Asia Pacific region include being concerned about aligning IT with business strategies and/or not having a clear IT strategy and managing security (both with 32% of respondents). The number three challenge in APAC is developing a cloud strategy; this is a challenge that did not make the top three in any of the other regions. Two of the top three IT investment drivers are unique to APAC - improving customer experience and boosting creativity and innovation. Most regions consider cost cutting measures to be more important drivers. However, improving digital presence is not as important in APAC as in other regions. Big data and analytics is the leading technology to have the greatest impact on revenue growth as well as cost reduction efforts. Once again, APAC is a unique region, with respondents selecting customer related activities as the top two benefits of IoT implementation collecting customer usage data and boosting customer/service and marketing. This is in line with the top two IT investment drivers. Most other regions are using IoT to improve operations and automation. The top two IT solutions in use today are cyber security and data centers. APAC is the only region where the eCommerce/mCommerce make into the top three solutions used. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Mon, 30 Oct 2017 00:00:00 +0000 An End User Perspective on Navigating Digital Transformation in Manufacturing, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K240-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Manufacturing, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Mon, 30 Oct 2017 00:00:00 +0000 An End User Perspective on Navigating Digital Transformation, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E1-01-00-00-00 This in-depth study of 1,934 IT decision makers was designed to measure the current use and future decision making behavior toward information technology (IT) around the globe and across verticals. More than half of the respondents were C-Level executives. IT solutions covered include Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. The study was designed to help organizations: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Measure perceptions by CEO versus CIO Discover opportunities in different regions, verticals, and business size You will find breakouts of data by vertical industries including healthcare, manufacturing, education, government, travel and transportation, retail, finance and banking, energy and utilities, agriculture/mining, and wholesale, distribution and logistics. Key Takeways: Learn what IT solutions are at risk of replacement and why. Discover how the benefits of being an early adopter Benchmark investment plans with other technologies/verticals. Regions we covered include North America, Asia Pacific, Europe, and Latin America. Some of our key findings: The top challenge for IT departments continues to be dealing with security concerns (32% of respondents). The European region rated improving digital presence higher than other regions. Skills shortage is a bigger issue in Asia Pacific (APAC) and North America (NA) than in other regions. The top 3 security concerns are the same as last year s survey cyber-crime & espionage, malware and cloud services. About one-third of respondents found reducing operational costs, improving customer experience and improving digital presence as top drivers for IT investment over the next two years. Banking, insurance and finance (finance) and retail industries are the bigger investors in technologies that improve customer experience. Retailers are also investing in improving sales and marketing effectiveness. Government is spending money on improving collaboration. Overall, respondents found that cyber security, big data and analytics, and data centers were the most impactful for revenue growth and cost reduction efforts.--BEGIN PROMO--

The overall research objective of this in-depth study was to measure the current use and future decision making behavior toward information technology (IT) around the globe and across verticals. More than half of the respondents were C-Level executives. The rest were either an IT decision maker or an influencer. IT solutions covered include Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management,  Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. 

The study was designed to help organizations:
- Understand the IT-related challenges organizations face today
- Monitor the status of digital transformation including newer solutions such as Artificial Intelligence  (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
- Assess the current and future use of business communications technologies
- Evaluate factors that drive investments in communications technologies
Gauge IT and communications trends
- Appraise available IT budgets
- Measure perceptions by CEO versus CIO
- Discover opportunities in different regions, verticals, and business size

You will find breakouts of data by vertical industries including healthcare, manufacturing, education, government, travel and transportation, retail, finance and banking, energy and utilities, agriculture/mining, and wholesale, distribution and logistics.

Key Takeways:
- Learn what IT solutions are at risk of replacement and why. 
- Discover how the benefits of being an early adopter
- Benchmark against other technologies/verticals.

Regions we covered include North America, Asia Pacific, Europe, and Latin America.

This study is an invaluable resource of IT decision makers and IT and Communications suppliers.

Some of our key findings:

  • The top challenge for IT departments continues to be dealing with security concerns (32% of respondents), followed by aligning IT with business strategies and/or lack of clear IT strategy, and systems integration. Interestingly, 23% of respondents selected improving digital presence as a major challenge, one that we did not include in last year’s survey. The European region rated improving digital presence higher than other regions. Skills shortage is a bigger issue in Asia Pacific (APAC) and North America (NA) than in other regions. 
  • The top 3 security concerns are the same as last year’s survey—cyber-crime & espionage, malware and cloud services. APAC stands out from the other regions with its much higher concern around big data and IoT. Understandably, 59% of finance respondents rated cyber-crime & espionage as a top security concern.
  • About one-third of respondents found reducing operational costs, improving customer experience and improving digital presence as top drivers for IT investment over the next two years. 
  • Banking, insurance and finance (finance) and retail industries are the bigger investors in technologies that improve customer experience. Retailers are also investing in improving sales and marketing effectiveness. Government is spending money on improving collaboration more so than other industries. The Wholesale, distribution and logistics (wholesale) industries are interested in expanding to new markets and new regions. The energy and utilities (energy) industry is more interested than others in attracting and retaining its workforce.

  • Overall, respondents found that cyber security, big data and analytics, and data centers were the most impactful for revenue growth and cost reduction efforts. Customer experience management came in fourth for revenue growth and enterprise content and business processes management came in fourth place for cost reduction efforts.

  • Interesting highlights from plans for investments by specific verticals include high investments by retail in ecommerce/mcommerce, travel in customer experience management, and government in UCC, enterprise content and business processes management, and API Strategy (after security, of course).

  • Microsoft Skype for Business is disrupting the industry as it quickly gains traction and offers an alternative to traditional enterprise communications solutions.

  • •The greatest percent of budget increases will occur in the government, education and healthcare industries. 

Fri, 20 Oct 2017 00:00:00 +0100
Innovations in Retail Technology http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-16-00-00 This edition of ITCC TOE provides a snapshot of some of the key ICT-led innovations for the retail industry. It highlights a set of innovative retail technologies that are available today and their key capabilities in addressing existing industry challenges and providing a set of opportunities through new use cases and user experiences. The study highlights eight innovative solutions for enhancing customer engagement for the retailers and improving shopping experience for their customers. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Blockchain, retail tech, in-store analytics, machine learning, inventory management, retail discovery platform, retail intelligence, image recognition and floor sensors Fri, 20 Oct 2017 00:00:00 +0100