Frost.com - Enterprise Communications Research http://www.frost.com/c/10361/home.do - Enterprise Communications Research Sat, 24 Jun 2017 4:32:59 Cloud IP Telephony and UC&C Services Market in Latin America, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K19C-01-00-00-00 The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened their service portfolios. Solid growth is expected in future, and will be driven by the launch of new services in several countries, hybrid deployments that fuel the adoption of cloud services in large enterprises, and the growing demand for integration with third-party applications and security enhancements. Service providers in Latin America are looking to evolve user consumption from basic telephony to advanced UC&C functionalities, such as Web and video conferencing, persistent chat rooms, mobility and the use of multiple devices, and integration with external applications and devices. The market is also challenged by still-functioning legacy systems that restrain further deployments of cloud solutions. Major growth opportunities in this market include, but are not limited to: Proving the Value of UC&C Most Latin American organizations still have to fully acknowledge the full power of UC&C solutions in terms of employee productivity, faster decision-making processes, and overall greater business agility. Collaboration Capabilities Latin American service providers must enhance their solutions bundles with more collaboration features (Web and video conferencing, multiple devices, analytics, and integration with third-party apps) to combat declining ARPU and gain a competitive edge. Hybrid Implementations Many Latin American organizations understand the benefits of cloud solutions but are also concerned about potential challenges related to security, control, and reliability. Hybrid solutions provide businesses with the flexibility and the convenience of the cloud model, along with the reliability of a premise-based edge device. Analytics Analytics tools help business customers to more accurately assess the value of switching to cloud solutions and to more effectively manage their communications and business processes. Integration with Third-party Applications Mid- and large-sized Latin American enterprises are increasingly demanding the integration of cloud IP telephony and UC&C services with third-party apps, such as Microsoft Office 365, Google G-Suite, Salesforece and Slack, among others. This study provides a detailed assessment of the cloud IP telephony and UC&C services market in Latin America and offers segmentation for several variables such as geography, customer size, type of license, industry vertical, technology platform, type of access, and market share. The base year is 2016 and revenue and users are forecast until 2023. Wed, 17 May 2017 13:20:00 +0100 Future-proofing On-premises UC Investments http://www.frost.com/prod/servlet/sublib/display-report.do?id=NF8E-01-00-00-00 Many businesses are migrating from legacy communications environments to cloud-based unified communications services to gain access to advanced features, facilitate budgeting, and other benefits. However, certain businesses are upgrading to next-generation premises-based solutions to benefit from advanced functionality while retaining greater control over security, compliance and other critical factors. In both scenarios, businesses are likely to encounter various challenges as they attempt to reduce costs, risks and potential for workflow disruption. This research service discusses the various strategies that end-user organizations can employ to protect and preserve existing investments in communications technology. Fri, 5 May 2017 13:25:20 +0100 ICT Enterprise Spend in Retail, South Africa, Forecast to 2019 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MC54-01-00-00-00 This research is aimed at identifying the key areas of IT spend within the retail sector in South Africa to highlight the key areas of opportunities for IT service providers. It seeks to: provide an overview of South Africa s macroeconomic environment and its impact on the retail sector offer insights into the retail sector s value chain and the adoption of ICT services across value-chain participants identify the global and domestic challenges facing the retail sector highlight the retail ICT spend in 2016 and offer future forecast insight identify growth opportunities within the retail sector for IT and telecom service providers The market for the service providers is very competitive, especially as they offer similar IT solutions and services to enterprises. Differentiation through innovative pricing models and industry knowledge will be a key factor. To remain competitive and differentiate themselves, service providers need to increase their industry expertise; build dedicated and industry-focussed teams that can cross-sell; offer innovative branding and price strategies such as pay-per-use models; change their approach from selling services to providing full ICT solutions (to have a stronger business focus); and enter into contracts with flexible SLAs. The four predictions for the retail sector in South Africa are as follows: 1. ICT spend within the retail sector, estimated at ZAR 5.75 billion in 2016, is expected to record a compound annual growth rate (CAGR) of 1.7% to reach ZAR 6.11 billion by 2019. 2. Key services that will shape the IT strategy across retailers are cloud-based services as a measure to increase work effectiveness; workforce mobile solutions to increase efficiency across key working groups along the value chain and ensure real-time communication; and retail analytics focussed on developing strategies and plans that aid in mitigating stock outage and stock layout challenges whilst enabling track routing systems and store optimisations. 3. Lack of flexibility on SLAs is one of the challenges that retailers have highlighted. There is a great disparity between sales and delivery. There is limited scope on the contract to accommodate technological changes. Retailers feel trapped by the contract as there is no scope to upscale/downscale according to the changing needs of the enterprise and the market. 4. Service providers need to increase industry expertise; build dedicated industry-focussed teams that can cross-sell; offer innovative branding and price strategies; bring about a change in their approach from selling services to providing full ICT solutions; and offer flexible contracts. Wed, 3 May 2017 00:00:00 +0100