Frost.com - Contact Centers Research http://www.frost.com/c/10341/home.do - Contact Centers Research Mon, 11 Dec 2017 7:41:43 Botmania Part 1 AI in Customer Care is a Matter of Infusing, not Confusing http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297969271 Virtual Assistant technology has been a focus of market analysts for decades. Back in 1998, a paper published by this author, Personal Telephony-the Virtual Assistant Market, was already focusing on companies using speech recognition to create applications which allowed consumers to access information and entertainment. Mon, 23 Oct 2017 00:00:00 +0100