- Unified Communications Research - Unified Communications Research Thu, 14 Dec 2017 15:10:31 India Unified Communications Applications and Services Market, CY 2016 In this rapidly changing business world, decision making and execution needs to be done at a fast pace. Enterprises cannot afford to delay on the process due to communication gap as businesses need to be connected round-the-clock, throughout the year. Hence, an arrangement needs to be made by companies that would empower them with the instant connect facility and cutting down on the turnaround time. To address such a specific yet important need of enterprises, Frost & Sullivan believes a right set of Unified Communications and Collaboration services within the IT infrastructure of enterprises would be helpful. The market research study titled Unified Communications Applications and Services CY 2016 analyzes the state of the Unified Communications market during CY 2016. The research team at Frost & Sullivan has followed a well-tested research methodology that is a mix of primary and secondary research with a deep dive into the internal knowledge repository. Before making sense of the collected data, each data point is being analyzed through a proprietary analytical tool and vetting is done against the local market trends while speaking with industry leaders, vendors and service providers. The market research starts with categorically defining the Unified Communications Applications and Services market the elements that are being included for a better scope clarification. The market/technology trends are being identified that have started to impact the growth of UC in India. Subsequently, Frost & Sullivan draws the impact of each driver and restraint in the market that is supposed to affect market growth in short, medium and long time. The consumers of the report corporate decision makers, strategy heads, product heads, executive management leaders, etc. would be able to get a fair idea of the UC market and may think to re-strategize, re-engineer or re-structure their offerings in the market. Frost & Sullivan believes the market growth for hosted/cloud based services would be faster than the on-premise model in the years to come.--BEGIN PROMO--

Key Issues Addressed

  • What is the state of the Unified Communications (UC) market in India for CY 2016?
  • What are the key Market Drivers and Restraints for UC in India and how are they expected to impact growth in the next 7 years?
  • What is the actual market revenue for UC in India by end of CY 2016?
  • Who are the key players for UC Applications and UC Services across each sub-segment? What are their current market shares?
  • Market revenue/share analysis by sub-segments, industry verticals and horizontals.
  • What are the Product & Solution launches from prominent companies in H2 CY 2016?
  • A quick view on the customer insights in India.
Fri, 1 Dec 2017 00:00:00 +0000
Web Conferencing Services Market in India, CY 2016 Over the last few years, it has been observed that the need for and awareness on unified communications and collaboration services among enterprises in India have increased significantly. Enterprises have been pushing internally to cut on travel costs, yet remain in constant touch with employees, customers, and other business partners. What was earlier considered and meant only for the highest ranked across companies has now become a part of the technology tool among mid-level to senior executives as well. Web conferencing services are among the most used conferencing modes and have the highest expected growth rate in the years to come. This research analyzes the state of the web conferencing services market in India during CY 2016. To cater to the needs of the research study, the team at Frost & Sullivan has followed a well-tested step-by-step research methodology, which is an ideal mix of primary and secondary research. Leaders in the market were contacted to understand their point of view, market revenue, growth rates, services portfolio, and partnership ecosystem. The study starts with defining the web conferencing services market, the various segments into which it can be classified, and the multiple modes of delivery (on-premise and hosted). Frost & Sullivan looks into the top trends in web conferencing along with market drivers and restraints affecting growth in CY 2016. The vertical analysis segment of the study deals with the adoption of web conferencing services across key industry verticals such as Banking, Financial services and Insurance (BFSI), Information Technology (IT)/IT-enabled Services (ITeS), manufacturing, and media. A small section of the study also deals with how web conferencing is deployed across large enterprises and small and medium businesses (SMBs). Finally, a competitor analysis has been drawn across important competitors in the market such as Adobe, Citrix, Intercall, Microsoft, Cisco, Saba, IBM, Arkadin, and Avaya to get a perspective of their market dominance. In a nutshell, the study is a short but precise depiction of the web conferencing services market in India for CY 2016. Key Questions this Study will Answer What is the actual market size of web conferencing services in India in CY 2016? What are the top trends in web conferencing? What is the vertical and horizontal split for web conferencing in India? How did the competitors (Adobe, Citrix, Intercall, Microsoft, Cisco, Saba, IBM, Arkadin, and Avaya) in web conferencing perform in CY 2016? How many licenses were sold and seats deployed in CY 2016 by competitors in web conferencing services? Fri, 24 Nov 2017 00:00:00 +0000 North American Conferencing Services Market, Forecast to 2023 The North American conferencing and collaboration services market earned revenues of $5.0 billion in 2016, growing at 4.9% from 2015. Audio conferencing accounted for 48% of the market, cloud-based Web and video conferencing 44.3%, and managed video conferencing services 7.7%, by revenue share. These proportions are expected to significantly change by 2023, with cloud-based Web and video conferencing services representing 67% of the total conferencing services revenue. Revenues from audio conferencing services continued to decline, earning $2.4 billion in 2016, which represented a 3.9% drop. Increased VoIP usage, the move toward all-in-one communications and collaboration solutions, PSTN bypass, and the general maturity of audio conferencing services are expected to continue to negatively impact the revenue opportunity for audio conferencing services. The market is expected to incur a negative 5% compound annual growth rate (CAGR) within the forecast period. Revenues from cloud-based Web and video conferencing services continued to grow by 15.8% and reached $2.2 billion in 2016. Cloud-based Web and video conferencing technologies have come a long way within the last five to seven years to capture user interest. They've become affordable to acquire/access, simple to provision/use, easy to integrate, and attractive to engage in. Aside from the now very clear value proposition of visual meetings, growing user comfort with video collaboration and increased access to higher-quality Internet connections, improving the overall end-user experience is driving increased cloud based Web and video conferencing demand. While more end users than ever are engaged in visual collaboration, growth rates of cloud-based Web and video conferencing services are expected to decelerate gradually over the forecast period. This drop-off will result from the rising popularity of all-in-one cloud communications and collaboration services that include conferencing as a checkbox feature. The traditional dividing lines among business telephony, messaging, collaboration, and conferencing are becoming blurred and new offers from UCaaS and team collaboration workspace providers are expected to gradually take away share from stand-alone multimedia conferencing. Revenues from managed video conferencing services grew by 7.5% from 2015 to reach $387.5 million in 2016. In spite of the move toward cloud communications and collaboration services, managed video conferencing services are still expected to incur revenue CAGR of 4.5% during the forecast period. Key trends such as outfitting open meeting spaces and huddle rooms with proper video conferencing systems; offering remote monitoring and management of the entire meeting solutions ecosystem (beyond the conferencing infrastructure); and managing a new ecosystem of video endpoints, such as advanced collaboration "boards" (e.g., Microsoft Surface Hub, Cisco Spark Board, and Google Jamboard) are likely to act as important drivers for future demand of managed video conferencing services. Competition in the business meetings realm has been skyrocketing. The North American communications and collaboration market, of which conferencing services are part, is experiencing increased competition from a variety of players. These range from technology companies (e.g., Amazon, Google, and Microsoft) that include communications and collaboration features in their software suites, to call control and UCC providers that target the market from a telephony angle, and to new team collaboration providers (e.g., Atlassian and Slack) that are entering the space from a messaging perspective. Through extensive primary and secondary research, this analysis provides enterprise communications and collaboration providers and with an in-depth perspective on the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide industry participants with valuable insights to accelerate their growth and expand their penetration opportunities within the North American conferencing and collaboration services. Wed, 15 Nov 2017 13:02:43 +0000 CenturyLink to Acquire Level 3 On October 31, 2016, CenturyLink announced its decision to acquire Level 3 Communications. The deal, assuming it clears regulatory approval by the FCC and SEC, will be valued at $34 billion in cash and stock. Fri, 3 Nov 2017 00:00:00 +0000 An End User Perspective on Navigating Digital Transformation in Asia Pacific, 2017 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenges for IT departments in the Asia Pacific region include being concerned about aligning IT with business strategies and/or not having a clear IT strategy and managing security (both with 32% of respondents). The number three challenge in APAC is developing a cloud strategy; this is a challenge that did not make the top three in any of the other regions. Two of the top three IT investment drivers are unique to APAC - improving customer experience and boosting creativity and innovation. Most regions consider cost cutting measures to be more important drivers. However, improving digital presence is not as important in APAC as in other regions. Big data and analytics is the leading technology to have the greatest impact on revenue growth as well as cost reduction efforts. Once again, APAC is a unique region, with respondents selecting customer related activities as the top two benefits of IoT implementation collecting customer usage data and boosting customer/service and marketing. This is in line with the top two IT investment drivers. Most other regions are using IoT to improve operations and automation. The top two IT solutions in use today are cyber security and data centers. APAC is the only region where the eCommerce/mCommerce make into the top three solutions used. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Mon, 30 Oct 2017 00:00:00 +0000