Frost.com - Unified Communications Research http://www.frost.com/c/10443/home.do - Unified Communications Research Sat, 24 Feb 2018 2:33:35 Cloud Communications Buyers' Guide, North America, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K251-01-00-00-00 Digital technologies are profoundly transforming the way businesses operate and create customer value. Mobility, cloud, Internet of Things (IoT), unified communications (UC) and collaboration, artificial intelligence (AI), advanced connectivity and other technologies are enabling operational efficiencies, greater employee productivity and competitive differentiation in all industries and business segments. Frost & Sullivan customer surveys show there also exists a strong correlation between digital technology adoption and high revenue growth rates. However, the proliferation of advanced technologies is raising business communications and IT infrastructure costs and complexity, which creates challenges for IT/telecom staff. Routine management of increasingly sophisticated technology environments often prevents IT/telecom staff from focusing on important tasks such as aligning technology investments with broader business objectives and optimizing key workflows. To achieve desired performance outcomes many businesses are moving their software workloads to the cloud to re-assign internal resources to more strategic projects, gain operational agility and become more responsive to evolving customer requirements. A growing number of businesses are acknowledging the considerable benefits of cloud communications and are adopting hosted IP telephony and unified communications as a service (UCaaS) solutions. Frost & Sullivan research shows that most businesses choose cloud communications to gain greater flexibility at times of rapid growth or downsizing, as well as to access advanced features and capabilities. However, different businesses also face unique challenges and pursue varying objectives when moving their communications to the cloud. Business size and industry vertical often determine the priorities in a cloud migration strategy. Frost & Sullivan finds that UCaaS solutions offer most businesses a broad spectrum of benefits in three key areas, as follows: cost optimization and risk mitigation operational efficiency and agility enhanced customer value Choosing a hosted IP telephony and UCaaS provider is an important decision that must be based on a robust evaluation methodology. UCaaS deployment success requires careful assessment of existing provider offerings to select the best fit for businesses specific needs. This Buyers Guide offers detailed profiles of 22 leading North American hosted IP telephony and UCaaS providers to help businesses make smart investments in cloud communications solutions. The provider profiles include valuable company and solution portfolio information to assist businesses in their strategic decision making. Businesses should compare providers on 10 key selection criteria, as well as any highly specific requirements that may be relevant to their particular circumstances. Sustainable, long-term UCaaS investments deliver superior value and can greatly enhance broader digital transformation initiatives. Wed, 31 Jan 2018 13:15:06 +0000 Latin American Conferencing Services Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1BE-01-00-00-00 The Conferencing Services Market in Latin America experienced solid growth in 2016, driven by fabulous performances of the hosted web and video services. While different regions and product segments are exhibiting diverse performances, the overall market defogged notably well in a challenging economic scenario. The advance of Internet protocol (IP)-based communications in the enterprise communications landscape in Latin America is unstoppable. While the audio conferencing services through the public switched telephone network (PSTN) are suffering from a slow momentum, the hosted web and video services segments are forecasted to enjoy a solid growth trajectory in the forthcoming years. The lines between hosted web and video conferencing services are blurring: while traditionally considered web conferencing applications - such as WebEx - have incorporated visual collaboration capabilities, as well as many video conferencing solutions have added collaboration and content sharing functions. As a matter of fact, most solutions from both segments are actually competing for the same user base, with few use cases requiring advanced video quality or collaboration capabilities, thus requiring a specific type of application. The Latin American conferencing services market is split among global CSPs (AT&T, BT, Level 3/CenturyLink, Orange Business Services, Verizon Enterprise Solutions), regional and national CSPs (Cable & Wireless, Entel, Oi, Telef nica/Vivo/Movistar, Telmex/Embratel/Claro), pure conferencing providers (WEST, Arkadin, Wittel, Colaboraci n Virtual) and traditional enterprise communications resellers and system integrators (Logicalis, Dimension Data, Convergia, C3ntro Telecom). This market is expected to be driven by factors such as: New generations of workers demand tools that enable fast, agile and collaborative work. The proven benefits of cloud communications flexibility, scalability, lower risks, agility are pushing an increasing number of organizations to move away from premises-based systems to a cloud and service-based model. Subscription-based models allow small and mid-size businesses (SMB) to adopt conferencing tools without incurring CAPEX. The growing adoption of remote work in the region will unleash greater demand for business communications solutions, such as conferencing services. Economic recovery in Brazil and Argentina is expected to boost new growth. The degree of complexity associated with the interoperability of legacy systems and advanced soft clients such as Skype for Business leads to the rising need for managed video conferencing services that can facilitate infrastructure deployment and management. This report provides a detailed assessment of the conferencing services market in Latin America, including audio conferencing, hosted web conferencing, hosted web conferencing and managed video conferencing services. The base year of this study is 2016 and forecasts reach 2023. Wed, 3 Jan 2018 12:02:06 +0000