Frost.com - Information and Communication Technologies Research http://www.frost.com/c/10107/home.do - Information and Communication Technologies Research Wed, 15 Aug 2018 19:45:46 2018 SD-WAN End User Survey Results: Deployment Rates Double, Superior WAN Performance a Key Driver, and MPLS Usage Remains Strong http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-5E-00-00 Frost & Sullivan s 2016 survey provided insights into the SD-WAN market as it was navigating through the early adopter stage. In the last two years, enterprise decision makers have equipped themselves with a much better understanding of the benefits that SD-WAN brings to enterprise WANs. SD-WAN vendors and managed SD-WAN providers alike report witnessing a surge in sales and actual deployments. The Frost & Sullivan 2018 SD-WAN survey validates market trends, and captures insights into future adoption trends. In this report, we provide a detailed analysis of the 2018 SD-WAN survey results that focus on enterprises current and planned adoption strategies for SD-WAN; perceived enterprise benefits of SD-WAN; and the criteria that network/IT decision-makers use while evaluating an SD-WAN vendor. Fri, 10 Aug 2018 14:46:02 +0100 Disaster Recovery-as-a-Service 2018 Global Buyer s Guide: Cloud-Based Solutions for Effective Data Availability http://www.frost.com/prod/servlet/sublib/display-report.do?id=99E4-00-2C-00-00 Over the past two years, the always-on nature of today s business markets, and the lack of tolerance for application downtime, has made cloud even more important for businesses seeking to increase their business continuity and disaster recovery capabilities. As the enterprise become less able to accept the negative impacts on productivity that downtime of applications has on the business, services like DRaaS are becoming increasingly important. As cloud-based disaster recovery grows in importance to enterprises, new vendors are entering the market, and existing providers are expanding their capabilities and offerings. The 2018 DRaaS Buyer s Guide offers an expanded view of the DRaaS market as compared to the 2016 DRaaS Buyer s Guide, including the addition of players in the U.S. market who are newly covered in our report, as well as representation of selected European, Latin American, and Middle Eastern vendors. As the General Data Protection Regulation (GDPR) is now in effect, the availability of global vendors that can meet data protection requirements even with regard to data created for business continuity purposes becomes even more critical for vendors doing business with EU citizens. For this reason, Frost & Sullivan is taking a more global approach to the DRaaS Buyer s Guide than in the past. Thu, 9 Aug 2018 00:00:00 +0100 Asia-Pacific Internet of Things Market, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P92C-01-00-00-00 The APAC Internet of Things (IoT) market is expected to grow at a compounded annual growth rate of 11.3% between 2017 and 2022 to reach a market size of $95.7 billion by the end of the forecast period. The study has sized the spending across the entire IoT value chain comprising chips, modules and sensing, connectivity, enablement platform, system integration and applications. While the hardware and connectivity components are becoming increasingly commoditised and mature, industry players are seeking growth opportunities in system integration, application enablement platform and application services. While technology companies generally do not bring domain knowledge, they have been acquiring capabilities in vertical areas to provide vertical-specific solutions. Although acquisitions provide the greatest degree of control, it brings substantial risk and hence collaborations in the form of partnerships are the most common form of arrangement to gain expertise within a short period. Government agencies in the APAC region are accelerating the deployment of large-scale IoT adoption via investments channelled towards IoT infrastructure, platforms and a number of initiatives including standardisation. In the private sector, the transport, logistics and manufacturing sectors are key drivers of IoT spending. Standalone Internet-connected devices using cloud-based software via subscription models are increasingly popular to track and trace critical assets from a remote location. While the level of interest is high among the consumer and enterprise sectors, there is a general lack of willingness to spend on revamping the back-end infrastructure. To achieve higher ROI, SMEs are waiting for the technology to mature before they can start to implement it. While all industries have been investing in IoT, certain industries are critical in driving adoption in particular, sectors in transport and logistics, public safety and power and utilities. While the use of technology is not a new phenomenon, the growth in adoption trend is driven by the increase in computing power over the last 10 years. With cloud computing becoming more powerful, enterprises are able to capture a lot more data than before to get insights that were not possible in the past. However, decision makers today still prefer to make decisions based on their past experience instead of using data. There is a fear that technology will render their skills and experience obsolete. Nevertheless, more and more decision makers are coming to terms that leveraging on the exponential increase in data is the way forward for enterprises to gain a competitive edge. Thu, 9 Aug 2018 00:00:00 +0100 Cyber Security Improvement Insights Security Intelligence and Analytics http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9F5-01-00-00-00 Technology is increasingly advancing, so does threat landscape. Cyber attackers are attempting to breach companies' defenses every second, using increasingly sophisticated methods. Security teams are constantly challenged by the lack of skilled manpower and the right visibility of threats to their organizations assets. Despite current security infrastructures offering many tools to counter cybercriminal activities, very little integration between them could be made possible, which translate to wastage of limited time and resources. This is coupled with the fact that organizations have enormous volumes of security data to review on a continuous basis, which make it impossible to achieve without the use of automation and the correlation of high volumes of intelligence through the use of analytics. By relying on the automation that security intelligence and analytics solutions offer, organizations are able to stand ahead of the ever-evolving cyber-attacks, and meanwhile rely lesser on human capital s requirement. The paper will introduce more details on the solutions that enable security intelligence and analytics platform, which include Threat Intelligence platform (TIP), Threat intelligence feeds (TIF), Security Information and events management (SIEM), User and Entity Behavior Analytics (UEBA) and Security Automation and Orchestration. Security intelligence and analytics trends in Asia-Pacific, key considerations for security intelligence and analytics, analysis of active cyber security solution providers in the Asia-Pacific Security Intelligence and analytics market are also being discussed in this paper. To conclude, the security intelligence and analytics industry is expected to evolve in the future years, as more enterprises realize how innovations such as machine learning, automation and orchestration can help them better detect and respond toward attacks. Companies mentioned in this paper include Anomali, Bitscan, EclectricIQ, IN SEC Security, LookingGlass, ThreatConnect, Crowd Strike, FireEye, Kaspersky Lab, NSFOCUS, Saint Security, Sophos, Symantec, AlienVault, DarkTrace, Exabeam, IBM Security, Infoscience Corporation, INTEC Inc., LogRhythm, McAfee, Micro Focus, RSA, Splunk, ZOHO Japan Corporation, Demisto, Hexadite, Siemplify. The countries included in this study are Australia, New Zealand, Singapore, Malaysia, Indonesia, the Philippines, Thailand, Vietnam, China, Hong Kong, Taiwan, India, Japan, and South Korea. Key Questions This Study Will Answer How security intelligence and analytics platform (SIAP) evolves? What are the solutions that enable a security intelligence and analytics platform? What are the security intelligence and analytics trends in Asia Pacific? What are the key considerations of security intelligence and analytics solution? Who are the industry players that provide solution in the security intelligence and analytics market? Fri, 3 Aug 2018 10:35:01 +0100 Cloud-, Blockchain-, and Machine Learning-based Security Innovations http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-20-00-00 This Cyber Security TOE provides a snapshot on emerging cyber security solutions powered by artificial intelligence/machine learning, cloud and blockchain-based innovations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within cloud, endpoints, and various network layers. Cyber Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Key words: Cyber security, machine learning, network security, blockchain, malware protection, virtual security assistant, E-mail security, cloud security, network security, anti-phishing, risk assessment, risk management, identity risk analytics Fri, 3 Aug 2018 00:00:00 +0100 Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2024 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K28F-01-00-00-00 This strategic analysis is a part of Frost & Sullivan s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enterprise communications platforms marketplace as well as IP endpoints deployment in all business deployments. This analysis is primarily focused on communications platforms, IP-based and traditional TDM desk phones, DECT phones, VoWLAN phones, desktop software clients, mobile unified communications clients, as well as voice mail and unified messaging systems. For each of these elements, Frost & Sullivan identified key market dynamics - drivers that are contributing to the growth of the market and restraints that are deterring market penetration and revenue growth. The common theme across all major enterprise communications vendors continues to be declining premises-based system sales. Increasing consideration and deployment of hosted/cloud-based communications services among customers has deterred sales of premises-based communications solutions. In addition, new software communications an collaboration offerings and consumption models (for example, UCaaS, messaging-centric/team collaboration services, PaaS-centric communications APIs, and so on) are gradually taking momentum from traditional on-premises IP desktop communications client licenses sales. Consumer-based services have also been considerably changing the way people communicate in the enterprise space, increasing the number of PC-to-PC communications, and taking some market share away from traditional desktop communications client licenses. Each of these challenges requires a response from established communications vendors, in terms of pricing or business models, cloud-augmented or hybrid solutions, or their own transition to cloud-based services. Aggressive market participants will also continue to seek out an additional install base of customers through M&A activity. All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research and analysis. The study tracks line licenses, desktop and mobile communications clients, and voice messaging platforms used exclusively in premises-based telephony deployments. However, IP desktop phone estimates include both premises-based and hosted/cloud communications deployments. Revenue figures exclude revenues associated with maintenance, managed services, hosted/cloud services, and professional services, and represent manufacturer-level sales of communications platforms and endpoints. The key metrics included in this study are yearly unit shipments, revenue, competitive market shares, and forecasts. All estimates are provided based on a global view. The base year for this study is 2017, with forecasts included for 2018 through 2024. Thu, 2 Aug 2018 13:15:02 +0100 Vulnerability Management (VM) Market Analysis, Global, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2A2-01-00-00-00 The increased volume and sophistication of cyber threats is matched only by the increase in risk as more business, personal and network information assets are targeted. Vulnerability to these threats must be known with confidence and a clear plan of action. Vulnerability Management is a foundational tool for identifying, prioritizing and reporting on these vulnerabilities. As suppliers build upon this foundation with new capabilities in analytics, automation, container technology, virtualization and cloud-based solutions, it will continue to be important to track the maturity and effectiveness of these solutions so businesses can decide which solution best suits their needs. Mon, 30 Jul 2018 00:00:00 +0100 Mid-2018 DDoS Attack Trends: Record-Breaking Attacks, Familiar Tricks, and Emerging Tactics http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-5D-00-00 As of mid-2018, attackers showed that they have no intentions of slowing their relentless development of new attack techniques, as evidenced by a re-discovered tactic of abusing open source protocols to create diffraction attacks that bypass static detection rules. This is a known but rare tactic that challenges traditional detection methods, and demands new product innovation. On the other hand, classic attack techniques helped to generate new record-breaking attacks in 2018, once again raising doubts about the fundamental stability of the internet. This paper will analyze the latest developments in the realm of DDoS attacks, including emerging diffraction-based attacks and massive scale attacks. Beyond attack techniques, familiar and less-so, this insight also evaluates the implications of these attacks for vendors and their customers. Fri, 27 Jul 2018 14:01:02 +0100 Network Access Control (NAC) Market, Global, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K28E-01-00-00-00 The Frost & Sullivan report analyzes the global market for Network Access Control. The traditional focus of NAC has been Authentication, Authorization, and Accounting (AAA). At its core, NAC is all about enabling mobility and dynamic security. However, the enterprise network no longer sits within four secure walls. It extends to wherever employees and data travel. Mobility, digitization, and the IoT are changing the way we live and work. The result is that networks are expanding and resulting in increasing complexity of managing resources and disparate security solutions. NAC is evolving to have improved visibility and monitoring of network devices, more security features, orchestration with other security products such as Next-Generation Firewalls (NGFW), SIEM, Web Content Filters, etc. Today s NAC security solutions must deliver profiling, policy enforcement, guest access, BYOD onboarding and more to offer IT-offload, enhanced threat protection and an improved user experience. Growth is driven by growth of IoT, Bring Your Own Device (BYOD), increasing mobility, and organizations migrating workloads to the cloud. there is strong exponential growth of the number and diversity of endpoint devices and diverse operating systems (OSs). The increasing level of malware and cyber attacks is also driving further NAC investments. Network visibility is critical. Every device on a network is a potential attack or reconnaissance point that must be discovered and secured. A major trend is the convergence of IT and Operational Technology (OT), wherein NAC is helping break down silos. Fri, 27 Jul 2018 00:00:00 +0100 Innovations in Artificial Intelligence, Blockchain, Video Analytics, and Edge Computing http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1F-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in artificial intelligence, video analytics, edge computing, and blockchain. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as healthcare, content creation, hospitality, marketing automation, shipping sector, and social media. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, blockchain, advanced sensors, edge-of-network, smart contracts, data security, video analytics, content discovery and photography-based marketing Fri, 20 Jul 2018 00:00:00 +0100 Security in the Serverless Architecture: A Tectonic Shift in Responsibilities http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-5C-00-00 A fascinating aspect of the cloud era is the expanding options for organizations to move from being owners to renters of IT capabilities. From a security perspective, decreasing ownership also transfers blocks of responsibility from cloud customers to the cloud services provider. This, in essence, is the shifting attribute of the cloud shared responsibility model. While transferring generic responsibilities to the cloud provider and accelerating application cycles appear highly appealing, are there potential security thorns amongst those roses? Yes there are, as we explain in this insight. Nevertheless, if the thorns are managed with care, the beauty of the rose can still shine through. Fri, 13 Jul 2018 14:04:14 +0100 Movers and Shakers Interview with Stefanie Lemcke, Founder and CEO of GoKid http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298636750 Fri, 6 Jul 2018 06:04:03 +0100 Software as a Service: Important or Crucial? http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298636726 Fri, 6 Jul 2018 05:57:11 +0100 Innovations in IoT Security, Network Security, and Machine Learning http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-1F-00-00 This Cyber Security TOE provides a snapshot of the emerging security solutions for application areas such as Internet of Things, smart homes, e-commerce, industrial networks, and sensitive installations that help companies protect from threats, data breaches, phishing attacks, and defend against modern attacks residing within the cloud, endpoints and various network layers. Cyber Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Key words: Machine learning, network security, data protection, IIoT security, E-mail security, cloud security, data security, endpoint protection, security automation, risk assessment service, advanced threat analytics Fri, 6 Jul 2018 00:00:00 +0100 Advanced Malware Sandbox (AMS) Solutions Market, Global, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K27B-01-00-00-00 The Advanced Malware Sandbox (AMS) is an important component of a network security architecture that delivers the ability to detect and block advanced threats. AMS solutions utilize virtualized computing environments to identify malicious behaviors and other indicators of malware. This model is unique and yields high fidelity threat information with minimal false positives. While AMS capabilities are in high demand, vendors face growing competition from emerging cyber security technologies, as well as pressure to adopt new models for delivering this technology to customers. Thu, 5 Jul 2018 00:00:00 +0100 Cloud Contact Center Buyers Guide, North America, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K288-01-00-00-00 The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry also is fundamentally transforming in response to the changing behaviors and preferences of an increasingly digitally connected consumer and workforce. The digitally connected consumer has leveled the playing field for competitive differentiation between businesses, which can no longer rely on features and price for differentiation. Customer care organizations are answering these challenges by improving the customer experience through the addition of new digital channels, omnichannel service delivery, proactive and personalized interactions, and agents equipped with advanced tools to better assist customers. Digital technologies, including mobility, cloud, Internet of Things, unified communications and collaboration, artificial intelligence, machine learning, and speech technologies, are being incorporated into customer care to further enhance offerings. At the same time solution providers are focused on improving the employee experience. Workforce engagement management has gained traction in recent years because solution providers see agent engagement as a key driver in reducing churn, empowering workers to more easily do their jobs, and improving overall service quality. To gain a competitive edge, businesses need careful evaluation of existing cloud provider offerings to select the best fit for their specific needs. With a crowded playing field of hosted/cloud and system contact center providers, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit their organizations. This buyers guide provides insight into hosted/cloud customer care providers in the North American marketplace. Mon, 2 Jul 2018 11:11:14 +0100 Disruptive Opportunities for Cobots in Manufacturing http://www.frost.com/prod/servlet/sublib/display-report.do?id=D84D-01-00-00-00 Collaborative robots or cobots are robots that can perform tasks alongside humans. The interoperability and the ease of integration into existing factory environment are encouraging its development and adoption in recent years. Their interaction with humans is more natural and they share the same workspace and can be easily reprogrammed. Robotic platforms are expected to be pivotal role in the Industrial Internet of Things (IIoT). Cobots are designed with powerful on-board computers and are interoperable making it easily join the IIoT environment. Apart from automating the factory environment, the adoption of cobot will ease the tasks of humans associated with dangerous and hazardous tasks. With cobots still in its early stages of adoption in the manufacturing sector, enabling technologies can be expected to create disruptive opportunities in the manufacturing sector. They key technologies include artificial intelligence, 5G communication, mixed reality, natural language processing, machine vision and LiDAR sensors. The scope of this report is limited to cobots based on its applicability in the manufacturing sector. The technology and innovation report focuses on providing a snapshot on the key emerging technologies enabling development of next-generation cobots in the manufacturing industry. Technologies profiled in the report include artificial intelligence, 5G communication, mixed reality, natural language processing, machine vision and LiDAR sensors. A global analysis of the current development of technologies enabling next generation cobots was done to assess the disruptive opportunities of cobots in manufacturing. Key aspects addressed in the research report include the following: What are the key emerging technologies impacting adoption of cobots? What are the benefits and applications of collaborative robots? What are the major innovations impacting technology development? What are the main focus areas of technology development? Who are the major stakeholders driving developments and commercialization? How it has impacted different applications? What are future growth opportunities for cobots? Sat, 30 Jun 2018 00:00:00 +0100 Technology Convergence Enabling Homes of the Future http://www.frost.com/prod/servlet/sublib/display-report.do?id=D854-01-00-00-00 Internet of Things (IoT) is gaining momentum in multiple industries. The concept is influencing the home arena leading to automation and connected living. Advancements in technologies enabling the development of smart and connected devices are leading to the development of a wide range of solutions for home security and home connectivity applications. Increased home safety, remote-control capability of devices, improved convenience, and reduction of energy bills are encouraging advancements in the home automation industry. A number of technologies are paving the way for connected living. Technologies such as voice activation, smart sensors, robotics, wearables, wireless charging, smart sensors, and wireless communication are playing a vital role in home automation. The technology and innovation research report, Technology Convergence Enabling Homes of the Future highlights the key enabling technologies leading to connected homes. It also offers insights on individual technologies and global products, developments in technologies enabling home automation and industrial initiatives. The scope of the research report is limited to technologies enabling home automation such as voice activation, smart sensors, robotics, wearables, wireless charging, smart sensors, and wireless communication. Key questions addressed in the research service include the following: 1. What are the key technologies driving home automation? 2. What are the benefits and applications of the technology in future homes? 3. What are the focus areas of technology developers and the key industry initiatives in the home automation space? 4. What are the future growth opportunities and what is roadmap for future homes? Sat, 30 Jun 2018 00:00:00 +0100 Contact Center Systems Buyers Guide, North America, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K287-01-00-00-00 The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry also is fundamentally transforming in response to the changing behaviors and preferences of an increasingly digitally connected consumer and workforce. The digitally connected consumer has leveled the playing field for competitive differentiation between businesses, which can no longer rely on features and price for differentiation. Customer care organizations are answering these challenges by improving the customer experience through the addition of new digital channels, omnichannel service delivery, proactive and personalized interactions, and agents equipped with advanced tools to better assist customers. Digital technologies, including mobility, cloud, Internet of Things, unified communications and collaboration, artificial intelligence, machine learning, and speech technologies, are being incorporated into customer care to further enhance offerings. At the same time, solution providers are focused on improving the employee experience. Workforce engagement management has gained traction in recent years as solution providers see agent engagement as a key driver in reducing churn, empowering workers to more easily do their jobs, and improving overall service quality. To gain a competitive edge, businesses need careful evaluation of provider offerings to select the best fit for their specific needs. With a crowded playing field of hosted/cloud and system contact center providers, it is sometimes difficult for them to differentiate between the services offered by competing providers and to determine what partnerships best suit their organizations. This buyers guide provides insight into hosted/cloud customer care providers in the North American contact center systems marketplace. Fri, 29 Jun 2018 13:26:26 +0100 Artificial Intelligence- led Disruptions Powering the Future of Media http://www.frost.com/prod/servlet/sublib/display-report.do?id=D75F-01-00-00-00 Impact of Digitization in the media space is likely to put over half a trillion USD at stake, as per industry estimates. The digital paradigm in the media industry is expected to restructure the entire business model. In the digital age, user experience has moved away from being content driven to on-demand delivery, offered in a device of consumer choice. Emphasis in the coming years is likely to be placed at the intersection of content, technology, and user experience. A number of emerging technologies are disrupting existing business models within the media industry and are offering new opportunities, which traditional enterprises are only beginning to acknowledge. Artificial Intelligence (AI) is being increasingly used to transform the way media houses create content and present them to viewers. AI, by virtue of its data driven intelligence and self-learning abilities, can be used to automate repetitive skill-based jobs. Additionally, AI can power the development of superior prediction engines that offer cutting-edge analytics and business intelligence to media enterprises globally. Key innovation areas powered by AI include: a. Media archiving and search b. Targeted advertising and marketing c. Personalized content management In brief, this research service covers the following points: Artificial Intelligence Technology Review and Analysis AI in the Media Industry An Overview Regional Adoption Trends and Companies to Watch Best Practices: R&D, Government Initiatives and Funding Trends How AI is Transforming User Experience in the Media Industry? Future Outlook and Recommendations Fri, 29 Jun 2018 00:00:00 +0100 Artificial Intelligence: Global Investment Analysis http://www.frost.com/prod/servlet/sublib/display-report.do?id=D827-01-00-00-00 Leveraging advanced knowledge engineering mechanisms in very large computational databases and advanced search and analytical tools, artificial intelligence (AI) delivers the capability of informed decision making based on logical reasoning to computing systems. This kind of intelligence is being relied upon in the present world to develop innumerable smart applications across sectors that can efficiently take critical decisions autonomously and accurately without human intervention. In recent years, there has been a significant surge in interest among investors to bring this technology to the market. Globally, the technology is experiencing massive amounts of funding across various sectors of interest. This research service identifies the key trends in investments for artificial intelligence technologies and highlights the key growth areas in the technology space. In brief, this research service provides the following: An overview of artificial intelligence The evolution of AI approaches Funding trends of the Government toward AI Quarterly funding details over the past 2 years Key regions leading the funding deals Top industries attracting investors Top funded industries across top 5 funded regions Key companies that has closed big funding amounts over the past 2 years Viable areas of investment for investors Fri, 29 Jun 2018 00:00:00 +0100 Battery and Power Train Technologies for Electric Vehicles http://www.frost.com/prod/servlet/sublib/display-report.do?id=D82A-01-00-00-00 Electric vehicles (EVs) are inevitable future of the automotive industry. Many manufacturers around the world are investing heavily for developing EVs, which is facilitated by a steady increase in prices for petroleum products, the need to reduce harmful emissions from cars, and development of energy storage technologies. This research service titled, Battery and Powertrain Technologies for Electric Vehicles, provides an overview of types of electric motors that are currently used in EVs. Additionally, it presents the challenges, drivers, and adoption scenario for electric drive technologies. This research study focuses on the latest achievements in the development of battery electric vehicle (BEV) powertrain subsystems, such as energy sources and propulsion, as well as, on multiple technologies that can be implemented for the proper operation of these subsystems. Electric drive technology is considered in more detail. The types of electric motors that are currently used and could be used in EVs are compared. The various powertrain configurations and their interrelation with different electric motor type and design are also described in this research service. Fri, 29 Jun 2018 00:00:00 +0100 Securing Connected and Autonomous Cars for a Smarter World http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81D-01-00-00-00 Cars are continually incorporating more software and becoming more connected, opening up vulnerabilities to cyber security attacks. At present cars have approximately 100 ECUs and more than 100 million lines of code which provides a massive attack surface for hackers. Hackers can exploit and gain access to any vulnerable, peripheral ECU such as Bluetooth, to take control of critical core ECUs which controls brakes or engine. Hackers can disabled a vehicle s brakes or steering, can shut down the engine, or manipulate other on-board systems through denial of service attacks (DDoS), thereby endangering the vehicle occupants lives. Also, addition of any connected component to support vehicle infotainment systems, maintenance monitoring, and other systems, increases cyber-attack possibilities. Key security challenges faced by the automotive industry in IoT ecosystem are through following threat vectors: Vulnerable Connected Components Data Transmissions and Unauthorized Access Unsecured Software (OTA) Updates In brief, this research service covers the following points: 1. Connected Car Security An Overview 2. Security Challenges for Connected Cars 3. Technology Advancements in Connected Car Security Arena 4. Key Market Trends and Developments 5. Key Innovations related to OTA updates and ECU security 6. Patent, adoption trends and key funding initiatives Fri, 29 Jun 2018 00:00:00 +0100 How to Become a Successful UCaaS Provider http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2D5-01-00-00-00 Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade projects. Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Provider repositioning and strategy realignment are likely to determine the industry s evolution and growth trajectory over the next few years. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Common service provider success factors in the UCaaS market include speed of innovation, service reliability, efficient provisioning and billing systems, attention to customer needs and effective customer support, market reach (geographic footprint, channel network) and financial stability. Frost & Sullivan conducted an online survey of 184 US UCaaS decision makers and influencers in the March-April 2018 time period. The purpose of the survey was to gain a perspective from UCaaS stakeholders on the adoption and effectiveness of UCaaS solutions, as well as the provider success factors in the U.S. UCaaS market. More specifically, the survey aimed to identify the following: What factors drive and restrain UCaaS adoption How extensive the UCaaS deployment within the organization is today and how it will change within the next two years Which UCaaS features decision makers find most valuable for their business or organization How successful the UCaaS deployment has been and what actual benefits it has delivered to the organization What prices businesses are paying for their UCaaS solutions and whether they consider them fair How businesses prefer to purchase their UCaaS solutions (e.g., bundles vs a-la-carte features/services) Which UCaaS providers decision makers are most familiar with, which ones they are using and which ones they perceive as best-in-class Whether they plan to switch UCaaS providers, what are the primary factors to switch, and which providers they plan to switch to This study provides an analysis of the survey findings.--BEGIN PROMO--

Research Highlights

  • Vendor reputation ranks highest among factors playing the largest role early in the UCaaS provider selection process.
  • Price trumps other factors in final provider selection. Approximately one-third of UCaaS users are not using services from the providers they consider best-in-class. More than half of those state that they chose their current provider because it offers a better price than the one they consider best-in-class.
  • Providers must watch for existing and emerging competitive threats. They must remain acutely aware of the threat coming from Microsoft, Google and Amazon as well as preempt any customer desertion by offering creative packaging and pricing and paying close attention to specific customer needs.
Fri, 29 Jun 2018 00:00:00 +0100
Internet of Medical Things Enabling Hospitals of the Future http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81A-01-00-00-00 The Internet of Medical Things (IoMT) concept defines a group of medical devices and applications that are interlinked with the healthcare information technology (IT) systems via online computer networks. Medical devices that are integrated with wireless communication technologies provide the benefits of machine-to-machine communication, which is where IoMT comes into play. IoMT devices include a connected ecosystem of sensors and devices tagged around the individual to capture, measure, and identify key data; stratify risks; make decisions; and initiate necessary action plans. The healthcare industry is expected to move from reactive patient care to proactive patient care leveraging IoMT. IoMT supports patients, staff, and healthcare providers at the point of care by the following ways: Exchanging information and combining communication in unmatched ways Distributing the accurate information and resources at the right time Providing boundless opportunities for the growth of smart, efficient, and effective hospital processes. Sensor technology, along with artificial intelligence (AI), Big Data analytics, and Blockchain will drive the adoption of smart hospitals as they provide competitive safety and security advantages and ubiquitous solutions to the patients and as well as the doctor. The smart hospital market is driven by demand for remote patient monitoring and chronic disease management, introduction of advanced smartphones, mobile applications, and fitness devices and advanced hospital infrastructure. Patient data security and privacy concerns, lack of IoT technology skills, and lack of clinical-grade mobile applications have restrained market adoption. Key aspects covered in the technology and innovation report includes the following: Significance of IoMT in the healthcare sector Key technology trends and key enabling technologies Major factors influencing technology development and adoption Profile of key stakeholders and important innovations Growth opportunities based on patent scenario and market potential Profile of business models for sustainable competition Thu, 28 Jun 2018 00:00:00 +0100 ICT Technologies Revolutionizing Financial Services Sector http://www.frost.com/prod/servlet/sublib/display-report.do?id=D85C-01-00-00-00 The financial service sector has seen drastic technology-led changes over the past few years and the changes which are about to come in three to four years down the line may change the complete face of this sector. Gone were the days when transactions takes time and are filled with uncertainties now with the improved technology and arrival of totally new concept such as Blockchain will reduce uncertainties to zero and maintain a firm data base of all the changes made by a firm or an individual. Digitalization has lowered the cost made services better and introduced seamless experience in this sector and also increased the accessibility to wide range of customers. The report comprises of following technological innovations in this sector Inclusion of new business models in FinTech Impact of Blockchain in current system and its evolution in coming years Digitalization as the central part in technological revolution Artificial Intelligence & Machine Learning in Finance Big data & NLP in Finance Automation(RPA) in finance service sector Cloud computing in finance service sector Cybersecurity Thu, 28 Jun 2018 00:00:00 +0100 Future of Cashless Payments in Singapore http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298600232 Tue, 19 Jun 2018 06:48:05 +0100 Business Intelligence: Too Important to Trust to Spreadsheets http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-5B-00-00 Spreadsheets are ubiquitous and largely a default tool for data analysis; yet, they are also a trap and one which will increasingly limit the ability of companies to compete effectively. Yes, they provide a useful way to visualize data, but their limitations, especially in an age of big data, can seriously compromise a company s ability to extract meaning from large, dynamic data sets. There is a solution to dueling spreadsheets, however. That is to evolve beyond spreadsheets to business intelligence (BI) applications. The stumbling blocks to BI adoption have been both structural and perceptual. BI is perceived to be complex to install and use, and it has also been perceived as very costly. In part, this is due to the need for clean data, which can be expensive to create; but it is also true that expensive organizational licensing can drive up both the implementation and carrying costs of BI applications. Now, though, BI vendors are addressing the fear of BI cost with new pricing schemes that enable even small organizations to consider deploying BI capabilities. This report examines the barriers to BI adoption, and features the efforts of Tableau, a market leading BI vendor, to address them. It will be of interest to organizations contemplating BI adoption. Fri, 15 Jun 2018 13:54:33 +0100 Growth Opportunities in the Global Professional Headset Market, Forecast to 2024 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K297-01-00-00-00 The professional headset market is expected to grow at a healthy rate, enjoying a revenue CAGR of 8.0 percent from 2017 to 2024. PC USB and UCC headsets continue to experience rapid growth, especially binaural cordless stereo UCC headsets, which grew 56.7 percent in 2017 in terms of revenue. Innovation on the consumer side in fields such as wearables, hearables, Internet of Things, artificial intelligence, and augmented hearing is inspiring a newer generation of headset models in the office space. This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 13 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services. Primary interviews have been conducted with various professional headset vendors including Accutone, Addasound, Addcom, Cisco, GN Audio, Logitech, Plantronics, RTX, Sennheiser Communications, Telekonnectors, Vbet, as well as with other market participants such as channel partners and communications endpoints vendors. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. The study covers the following headset categories: Professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors Professional headsets for software communications that use PC USB connectors Multi-connectivity headsets that connect to various types of business endpoints, including desktop phones, desktop PCs, and mobile devices The study does not cover the following product categories: Professional mobile Bluetooth headsets that are used with mobile devices or smartphones and do not offer unified communications integration Professional Headsets with 3.5 millimeters plug Professional Headsets purchased by employees and used at their workplace Professional PC USB speakers manufactured by professional headset vendors Revenue represents manufacturers sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. RJ9 headsets are gradually becoming unpopular due to decreasing usage of desktop phones and increase in software communications and collaboration. Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy in order to enhance their brand power and boost demand. Fri, 15 Jun 2018 00:00:00 +0100 Innovations in Artificial Intelligence, Machine Learning, Data Analytics, and Blockchain http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1E-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, data analytics, and blockchain. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as software development, content creation, logistics operations, supply chain, retail, and drug development. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, deep learning, creative AI, blockchain, virtual assistants, risk management, machine learning, dark data, data analytics, business intelligence Fri, 15 Jun 2018 00:00:00 +0100