Frost.com - Information and Communication Technologies Research http://www.frost.com/c/10107/home.do - Information and Communication Technologies Research Thu, 19 Oct 2017 17:13:03 Enabling the Transfer of Value through Blockchain and IoT http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297951310 Blockchain is a transparent, open distributed ledger system that can keep track of financial, data, and material transactions. Mon, 16 Oct 2017 00:00:00 +0100 The Rise of Managed SD-WAN: Network Service Providers Strategize to Ride the Wave http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-3D-00-00 The latter half of 2016 and first half of 2017 witnessed a barrage of managed SD-WAN service announcements from NSPs in the US market. Because WAN links are integral to a software-defined hybrid WAN, leading NSPs have added SD-WAN capabilities to their existing hybrid WAN solutions to retain existing customers and tap into upsell opportunities. In this report, we take a look at the managed SD-WAN strategies of leading NSPs in the US market. Please note that most NSP managed SD-WAN service offers are less than a year old in the market, and hence, still evolving. Currently, there are no significant differentiators in the solutions offered. This report provides insight into the road-map that NSPs have in place for their SD-WAN strategy, which can help enterprises plan accordingly as they evaluate managed SD-WAN services. Fri, 13 Oct 2017 15:35:43 +0100 Global IoT Platforms Trends, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD14-01-00-00-00 Platforms are a critical part in the IoT ecosystem as they enable a common framework for different stakeholders to use. For companies looking to utilize IoT to improve their products and services, the platforms are an essential medium to access data and insights, and run applications. Advanced technologies further add value to the platform services. Given the impact, a number of companies offer different versions of IoT platforms. The crowded marketplace creates confusion for enterprise users that are looking to augment their own business offerings with IoT platforms. This report discusses the value proposition of IoT platforms, the different types of IoT platforms, and their providers, with illustrations to helps readers understand the myriad applications and benefits. The key objectives of the report are: Enable better understanding of the IoT ecosystem and the industry participants Discuss different types of IoT platforms and the trends in the market Discuss use of IoT platforms by different verticals Discuss the impact of advanced technologies on IoT platforms Discuss innovations in the industry Shared economy and connected devices have made big data ubiquitous, and analytics has improved the outcomes of data analysis. To ensure that the all the available data is utilized to come up with insights, it is important that various components of the ecosystem are able to work together and different users can make use of the same data for relevant outcomes. With many large companies offering IoT platforms, the key to success is to offer a strong ecosystem to the customers so that they can make utilize services and tools to improve their own products and services in turn. Some of the technologies that contribute to enhancing the IoT platforms offerings include cloud, data analytics, machine learning, and artificial intelligence. The report discusses how IoT platform providers are able to improve their offerings by working with companies offering advanced technologies. Given that cybersecurity is one of the key issues, IoT platform providers focus on enhancing their security even as they offer a scalable solution. Companies not only work with start-ups, they also work with others in the ecosystem to create collaborations that are mutually beneficial and also impact the customers. Some of the key questions that the study answers are: What are the different types of IoT platforms? How do platforms impact the IoT ecosystem? What are the drivers that will encourage adoption of IoT platforms? What are the restraining factors that may impact the growth of IoT platforms? What are the growth opportunities for IoT platforms? Fri, 13 Oct 2017 00:00:00 +0100 An End User Perspective on Workplace Communications and Collaboration, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23A-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop video conferencing, room-based video conferencing, huddle room video conferencing (meant for small rooms of up to 4 participants), audio conferencing, web conferencing, IP telephony, team collaboration tools (e.g., Slack), unified communications (UC) client, consumer messaging and calling services (e.g., Skype, Google), headsets, and unified messaging. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Measure perceptions by CEO versus CIO Discover opportunities in different regions, verticals, and business size Dealing with security and privacy concerns is the greatest challenge faced by IT departments (32% of respondents). Other top concerns include aligning IT with business strategies and/or lack of clear IT strategy and systems integration. A factor for concern among unified communications and collaboration (UCC) suppliers is that it ranked low among respondents who were asked to select the top three technologies to impact revenue growth and margins. The good news is that more than half of the respondents plan to invest in UCC over the next two years. Consumer messaging and calling services (e.g., Skype, Google), audio conferencing, and web conferencing are the most used UCC solutions today, and will continue to represent the majority of purchases over the next two years. According to respondents who did not purchase these technologies, the most prominent reason is that they do not provide enough value, either to the employees or the executives. Other reasons were that they are cost-prohibitive or not secure enough. Reasons varied for some technologies. With political uncertainty and the Equifax dealing with the latest data breach, security is the number one issue across regions and industries. This issue must be a big part of decision making when developing products over the next two years. It will be a critical decision factor not only for cloud applications, but for all IT solutions. Fri, 13 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, Europe, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD92-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Europe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments continues to be dealing with security concerns (34% of respondents) year after year, followed by systems integration (27%) and digital presence (26%). We added digital presence as an option this year and it turned out to be a top challenge and driver. Cyber security, big data and analytics, and data centers are found to be most impactful technologies for revenues and cost reduction efforts. The top benefits seen from IoT by those organizations that have deployed it include the ability to boost customer service/marketing and automate manual processes. The optimism around being an early adopter and a growth rate of 19% in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Fri, 13 Oct 2017 00:00:00 +0100 Global CSP Monetization 2017 Edition Part 4: Policy Management Market Forecast and Market Share Analysis http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-CF-00-00 The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM) analyst team has completed its annual assessment of the communications service provider (CSP) monetization. This market is defined by Stratecast to include the key business management functions of: billing mediation, rating & charging, other core billing, and policy management; along with the wholesale revenue management functions of interconnect & settlement and partner management. A detailed definition of each of these functions is contained in a later section of this report. This study involves over 100 global suppliers, and results in a multi-part market sizing and forecast focused on the end-to-end monetization market. This Report Global CSP Monetization 2017 Edition Part 4: Policy Management Market Forecast and Market Share Analysis assesses the policy management sector in particular, what is referred to as the rules function. It provides a market share analysis of approximately 55 suppliers that deliver policy management rules function solutions, along with a five-year global forecast. Key insights include: - Policy Management Market CAGR - Market Share of Top Seven Suppliers - Policy Management Requirements Thu, 12 Oct 2017 12:59:44 +0100 An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23E-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Energy and Utilities, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments in the energy industry is security concerns (33% of respondents), followed by systems integration (31%), and the ability to align IT with business strategies and/or not having a clear IT strategy (26%). Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts. Energy and utilities organizations are highly interested in enterprise content and business processes management solutions established providers and new market entrants will have opportunities to grow revenues in this industry. Thu, 12 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation in Finance, Banking, and Insurance, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23D-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Finance, Banking, and Insurance, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top IT investment drivers include improving productivity (45%), improving customer experience (38%), and reducing operational costs (35%). Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts. About 47% of respondents who implemented IoT believe that its key benefit is to boost customer service and marketing. Social media allows organizations to stay in better touch with customers through customer feedback and identify user trends. It also helps them to improve collaboration. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Thu, 12 Oct 2017 00:00:00 +0100 Australian Retail Technology Report, 2016 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P931-01-00-00-00 Retail technology investment in Australia is projected to record a CAGR of 28.8% from 2016-2021 largely driven by evolving consumer requirements and intensifying retail competition from international entrants and new business models. These factors are set to raise standards across both the front and back ends of retail technology. Current investments mostly involve forward-thinking retailers looking to capitalise on technologies such as BDA, cloud computing, and AI. Spending is expected to reach 4.58 billion by 2021 Retail technology innovation and implementation in Australia lags behind that of other developed countries. While investments in retail technology in Australia are significantly lower than the United States, spending is likely to increase, particularly in the areas of digital signage, point-of-sale systems, big data analytics (BDA), cloud computing, and artificial intelligence (AI). The change is being driven by multiple factors, including the entrance of international participants such as Amazon, and evolving consumer spending behaviour. The online retail space continues to gain popularity, accounting for A$21.65 billion in revenue in 2016 with 10.4% year-over-year (y-o-y) growth. The proliferation of mobile and tablet devices in Australia as well as software development to complement online transactions are key drivers. While most consumers continue to make purchases at physical stores, the online channel allows them to instantly cross-check products and prices among multiple retailers. Existing investments in legacy systems are likely to be the biggest hurdle to retail technology adoption. Apart from compatibility issues, the systems are less agile and responsive compared to cloud-based competitors. The retail industry could see extensive testing of retail technology in the next 12-18 months, demonstrating the value proposition and retail application of these technologies. Led by larger retailers, the industry is heading towards omnichannel adoption to better interact with digitally-empowered customers in a seamless and personalised manner. In the next 5-7 years, Frost & Sullivan predicts the emergence of start-ups in the areas of robotics, AI, and AR, providing valuable tailored solutions for the retail sector. Amazon s entrance is set to have a massive impact on retailers in the market, prompting them to rethink their retail strategy. It is imperative for retailers to become less conservative and continually adapt to remain relevant in Australia s future retail landscape. Long-established retail players are under increasing pressure from more technologically-integrated competitors to improve their customer offerings and not lose out on market share. New entrants to the market, supported by cloud-based CRM and mPOS systems, are gaining increasing acceptance from domestic consumers. Large retailers are reviewing their legacy systems to integrate retail technology and provide more value to customers. Wed, 11 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, North America, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K238-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce The top challenge for IT departments continues to be dealing with security concerns (34% of respondents), followed by systems integration (28%), and, aligning IT with business strategies and/or lack of clear IT strategy (25%). The top IT investment drivers include improving productivity (45%), reducing operational costs (38%), and customer experience (31%). Improving digital presence was new on the list of options this year and came in fourth place at 29%. About 60% of respondents in North America plan to increase their IT budgets, with an average increase of 29%. When asked the question how critical are the following investments for your organization's digital transformation success over the next 5 years, data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. Find out more about what they will be investing in. Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Wed, 11 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, Latin America, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23C-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments in Latin America is the ability to align IT with business strategies and/or not having a clear IT strategy (30% of respondents), followed by security concerns (26%), and systems integration (26%). Latin America is the leading region with regard to investments in digital transformation technologies, as fintech, omnichannel marketing, and API strategy represent the top three investments over the next two years. About 65% of respondents in Latin America plan to increase their IT budgets, with an average increase of 28%. Improving digital presence is a top contender for IT investments over the next two years. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Wed, 11 Oct 2017 00:00:00 +0100 Analysis of the Asia-Pacific Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P992-01-00-00-00 The overall secure content management (SCM) market generated $843.4 million in revenue, registering a steady growth of 7.3% on a year-on-year (YoY) basis, which was greatly driven by the Web security segment. The email segment grew flatly at 1.7% YoY growth, as conventional email filtering was in a saturated stage due to the lack of innovations, commoditization, and centralization trends. With customers looking at an integrated platform that can handle multiple issues such as antispam, antivirus, anti-distributed denial of service (DDoS), firewall, regulatory compliance and encryption services, email security is increasingly seen as a commodity, rather than a dedicated solution, particularly in large enterprises. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, Digital Arts, Alps Systems Integrated, Sangfor, McAfee, Netentsec, Lyceum Capital (Clearswift), Canon IT Solutions, Softnext, Axway (Tumbleweed), Barracuda, imatrix, Cellopoint, Fortinet, Somansa, H3C, SonicWall, Sophos, Jiran Security, Daou Tech (Terrace Tech), Crinity (3Rsoft), F-Secure, Mobigen, Soosan INT (PlusTech) and Kaspersky and other small vendors. The regions included in this study are Australia, New Zealand, Singapore, Malaysia, Indonesia, the Philippines, Thailand, Vietnam, China, Hong Kong, Taiwan, India, Japan, and South Korea. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the Australia and New Zealand (ANZ) Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K21-01-00-00-00 The ANZ SCM market experienced a slight decline of 1.6% in 2016 (on a YoY basis) with the Web security segment growing at 1.7% (YoY) and the email security segment reduced by 4.6%. Despite the strong preference for cloud-based technology and managed security services, market saturation contributed significantly to the dwindled revenue for SCM market. However, significant price competition remained between SCM vendors, with most looking to introduce integrated solution bundles to achieve cost optimization for their ANZ customers. On the technology front, ANZ enterprises continued to look at integrating more analytics capabilities into their SCM solutions. The growing adoption of cloud services and IoT practices were also exposed to insider threats and increased risks caused by evolving threats. The proliferation of ransomware has alerted the ANZ government and enterprises towards enhancing their SCM security, given that email is the preferred vector for such attacks. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Lyceum Capital (Clearswift), Axway (Tumbleweed), Barracuda, Fortinet, SonicWall, Sophos, F-Secure and other small vendors. The countries included in this study are Australia and New Zealand. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the ASEAN Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K22-01-00-00-00 The overall SCM market in ASEAN recorded a moderate growth of 6.3% YoY due to the slowdown of the email security segment. The market was greatly offset by the significant growth of the Web security segment, growing by 13.6%. Email security has been somewhat saturated, as many organizations, particularly small and medium organizations were either seeing email security as commodities on an integrated security appliance or shifting to cloud-based and managed email security services. On the other hand, the Web security segment grew significantly by 13.6% in 2016. Web/online content management has drawn increasing attention among governments in the region over the last few years. Web filtering is no longer just an organization s security issue but also an important part of the national cybersecurity policy of a country. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Lyceum Capital (Clearswift), Axway (Tumbleweed), Barracuda, Fortinet, SonicWall, Sophos, F-Secure, Sangfor, Kaspersky and other small vendors. The countries included in this study are Vietnam, Thailand, Singapore, the Philippines, Malaysia and Indonesia. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the Greater China Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K23-01-00-00-00 The Greater China SCM solutions market grew by 8.5% on a YoY basis, and had market revenue of $212.2 million in 2016. China remained the key contributor to the total revenue in the GCR market, followed by Taiwan and Hong Kong.The email security segment recorded flat growth of 3.2% and market revenue of $72.0 million in 2016. Email remains the popular attack vector as an initial entry point for cyber-attacks that are targeting organizations in the region. The common attacks in the Greater China Region in 2016 included spamming, phishing, spoofing, and Business Email Compromise (BEC). Web security solutions continued to experience stronger growth compared to email security, and recorded market revenue of $140.2 million in 2016. Stringent regulations and ongoing security initiatives in the region continue to drive the Web security market; the majority of spending was contributed by large enterprises with rising concerns over data privacy and regulatory compliance. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Lyceum Capital (Clearswift), Axway (Tumbleweed), Barracuda, Fortinet, SonicWall, Sophos, F-Secure, Sangfor, H3C, Cellopoint, Softnext, Netentsec and other small vendors. The regions included in this study are China, Hong Kong, and Taiwan. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the Japanese Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K24-01-00-00-00 The Japanese Secure Content Management (SCM) market registered a strong growth rate of 11.7% in 2016, generating revenue of $306.3 million despite market saturation. In terms of technology, the Web security sector was the dominant segment and contributed 56.2% to the total SCM market share in 2016 with a strong growth rate of 18.0% on a YoY basis. The email security market showed a weaker growth rate compared to the Web security segment, which witnessed 4.5% on a YoY basis in 2016. Among the verticals, service providers were the biggest market share holders in 2016, accounting for 20.6%. With increasing preference for MSS, service providers are expected to continue to lead the Japanese SCM market moving forward. The government vertical achieved the highest revenue growth rate among verticals, partially driven by the e-government strategy. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Lyceum Capital (Clearswift), Axway (Tumbleweed), Barracuda, Fortinet, SonicWall, Sophos, F-Secure, Digital Arts, Alps System Integration, Canon IT Solutions, imatrix and other small vendors. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the Indian Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K25-01-00-00-00 The Indian SCM market experienced a moderate growth rate of 5.5% in 2016 (on a YoY basis) with the Web security segment growing at 7.9% (YoY) and email security growing at a modest rate of 2.1% (YoY). Accounting for 24.9% of the total market, spending by the banking sector on SCM solutions also grew to make Indian banking more secure and to reduce the chances of malware and ransomware attacks. The banking and finance sector in India evaded what could have been one of the biggest attacks in the history of cyber-related crime in India. The Union Bank of India was attacked by a hacker who siphoned $170 million; however, the funds were later tracked down and retrieved. After this incident, this particular sector came to the forefront of spending on cybersecurity. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Lyceum Capital (Clearswift), Axway (Tumbleweed), Barracuda, Fortinet, SonicWall, Sophos, F-Secure, Kaspersky and other small vendors. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Analysis of the South Korean Secure Content Management (SCM) Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K26-01-00-00-00 The South Korean Secure Content Management (SCM) market witnessed a stable growth of 5.1% on a YoY basis in 2016. The email security segment contributed 55.8% to the total SCM market, while the Web security segment contributed 44.2%. The email security segment witnessed a flat growth of 2.8% on a YoY basis, registering $23.3 million. The Web security segment recorded strong growth of 8.1% on a YoY basis, registering $18.4 million in 2016. Many email security vendors have worked closely with network-based advanced malware analysis solution vendors to prevent sophisticated attacks through email. Thus, the interest towards email security solutions and network-based advanced malware analysis solutions has increased. Email security vendors are developing their solutions with machine learning technologies to make the solutions learn and adapt themselves; this helps increase protection efficiency. In addition, vendors are also trying to provide their solutions with cloud services. Local vendor, Kiwontech, is providing SCM Cloud, which integrates email security solutions with anti-fraud solutions. In addition to the market growth analysis, the study highlights the key driving forces for the SCM market. Some key drivers include the continual surge of new advanced threats and attacks through email and Web vectors and better awareness of the threat landscape. The surge of IoT devices and the increasing adoption of mobility in the workforce require organizations to tighten their control of online content to enhance productivity and prevent threats. Strict compliance requirements drive investments in security to prevent litigation and legal liabilities and in turn drive adoption of cybersecurity. Market trends are analyzed for the study period of 2015 to 2021, with the base year as 2016. SCM solutions are the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and insurance (BFSI), service providers, manufacturing, education, and other sectors. Companies mentioned in the SCM market's competitive landscape include Symantec, Cisco (Ironport), Trend Micro, Forcepoint, McAfee, Barracuda, Fortinet, SonicWall, Sophos, Somansa, Jiran Security, Daou Tech (Terrace Tech), Crinity (3Rsoft), Mobigen, Soosan INT (PlusTech), Hauri and other small vendors. Key Questions This Study Will Answer Is the secure content management (SCM) market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will SCM solutions continue to exist, or will they get replaced by other solutions? How will the structure of the market change with time? Will SCM products/services become features in other markets? Are the vendors in the market ready to manage alone, or do they need partnerships to take their business to the next level? Mon, 9 Oct 2017 00:00:00 +0100 Global Web Application Firewall (WAF) Market Analysis, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1EF-01-00-00-00 Web applications remain a top threat vector for IT organizations around the world. New technologies expose new vulnerabilities, and threat actors work ceaselessly to find new opportunities to steal data or gain unauthorized access through unsecured Web applications. WAF remains a foundational technology to secure these threats but faces growing competition from open source tools and adjacent security solutions. Mon, 9 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, Healthcare, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K239-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry around the globe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Healthcare s top IT challenge is different from other industries 34% of respondents find that systems integration and managing multi-vendor solutions is the biggest concern. Dealing with security concerns in second place (26%), followed by ensuring network stability/reliability (26%). Most other industries claim security is their biggest challenge. Technologies that have the most impact on revenue growth in healthcare are cyber security, big data and analytics, and data centers. Respondents who have invested in IoT find that its top benefits include the ability to boost customer service/marketing, improve employee safety, collect customer usage data, and optimize field or on-site operations. When asked the question how critical are the following investments for your organization's digital transformation success over the next 5 years, data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. With healthcare in a period of changing regulations, new and innovative procedures, drugs, and devices, and political uncertainty, and effective digital transformation will be crucial across the industry. Mon, 9 Oct 2017 00:00:00 +0100 Microservices: A Role Player in the Cloud-Native Architecture http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-3C-00-00 While network architectures are top of mind in the current transformations of Communications Services Providers (CSPs), operations and monetization software is undergoing its own architectural transformation to a microservices architecture. Microservices will play an important role in how new services are created and fulfilled. This paper focuses primarily on Amdocs approach to building (or unbuilding, to be more specific) microservices, and where the architecture fits along the transformation continuum. The report will also look at other changes CSPs must adopt for microservices to deliver on their potential, such as Continuous Integration/Continuous Delivery (CI/CD) and DevOps. Fri, 6 Oct 2017 11:26:43 +0100 Innovations in Mobile Security http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-16-00-00 With personal smart phones and tablets becoming pervasive in the work place, bring your own device (BYOD) strategies and security measures have gained momentum. Enterprises have shifted their focus on securing data and apps residing on those devices. Businesses remain concerned about the information security risks posed by next generation threat vectors and unauthorized access of mobile devices for security breach. This Network Security TOE highlights a set of innovative mobile security solutions that are available today and their key capabilities in mitigating attacks on applications and data residing within personal and corporate devices. Network Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Machine learning, real-time threat mitigation, anti phishing technology, remote security management, mobile device management, enterprise mobility Fri, 6 Oct 2017 00:00:00 +0100 Global CSP Monetization 2017 Edition Part 3: Rating & Charging and Other Core Billing Market Forecast and Market Share Analysis http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-CE-00-00 The Stratecast Operations, Orchestration, Data Analytics & Monetization (ODAM analyst team has completed its annual assessment of the communications service provider (CSP) monetization market. This market is defined by Stratecast to include the key business management functions of: billing mediation, rating & charging, other core billing, and policy management; along with the wholesale revenue management functions of interconnect & settlement and partner management. A detailed definition of each of these functions is contained in a later section of this report. This study involves over 100 global suppliers, and results in a multi-part market sizing and forecast focused on the end-to-end monetization market. This Report Global CSP Monetization 2017 Edition Part 3: Rating & Charging and Other Core Billing Market Forecast and Market Share Analysis assesses the rating & charging sector and other core billing sectors, both individually and in combination. For each, the report delivers a five-year market forecast, and a global market share analysis of approximately 90 suppliers that operate within one or both of these monetization domains. Key insights include: --Combined Rating & Charging and Other Core Billing Market CAGR --Market Share of Top Seven Suppliers --The Largest Monetization Areas, Today and Into the Future Wed, 4 Oct 2017 12:59:43 +0100 Co-Location for the Digital Era: vXchnge Moves Beyond Space and Power to Support Clients Strategic Business Goals http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-3B-00-00 In this report, we look at the role played by co-location in the hybrid IT environment. As a model for next-generation co-location services, we consider vXchnge, a new-to-market co-location and data center service provider. We provide a close look at how vXchnge incorporates industry best practices and modern design components to meet its clients needs for availability, security and compliance, and cost-efficiency. Fri, 29 Sep 2017 15:01:42 +0100 The Connected Home Becomes the Virtual Home: An Evolving Nexis for the Connected Lifestyle http://www.frost.com/prod/servlet/sublib/display-report.do?id=9941-00-2A-00-00 This year s Stratecast Consumer survey illustrates the changing preferences that are redefining the connected home. Using the data collected from a survey that polled consumers in the US and Canadian markets, it is clear that the new connected home is truly a home in the cloud, where consumers will increasingly live in a connected lifestyle that can be accessed anywhere, but will ultimately be driven from home-centric services. Fri, 29 Sep 2017 14:56:43 +0100 Technologies Impacting the Future of Smart Cities http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7F3-01-00-00-00 By 2050, over 80% of the population in developed countries is expected to have moved to cities. This number is expected to be over 60% for the developing world. The creation of smart cities enables a smooth transition to urbanization through the most optimal utilization of resource to maximize value for the participants in the ecosystem. This value may be extrinsic as in financial, or intrinsic such as an improvement in the quality of life, health, convenience, a reduced environmental footprint or savings in time. What are some technologies that will be most impactful to the evolution of smart cities? Although there are many more technologies that impact smart cities than covered in this report, this report has aimed to outline the ten technologies that it believes to be most impactful from a variety of tech spaces. Among these are ADAS, which Distributed energy generation, which leads to much greater efficiencies in energy management Smart glass, which helps to reduce the environmental footprint of a smart city Wearables, which leads to real-time tracking of health and fitness, and improved patient outcomes Personalized Medicine, to move from a one-size-fits-all healthcare model to a more targeted approach High-strength, lightweight materials, which leads to a reduced environmental footprint Robotics, which are expected to increasingly automate dangerous and routine tasks AI, which is expected to create predictive and prescriptive insights from data Small Data, which enables more efficient resource utilization Vertical farming, which will help combat space constraints and weather-related failures Fri, 29 Sep 2017 00:00:00 +0100 Technologies Impacting the Future of Education http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7F2-01-00-00-00 What does the classroom of the future hold? The education space has gone through a metamorphosis in how knowledge is disseminated, and these changes range from open online universities to augmented learning. Future education trends will increasingly emphasize flexibility of curricula, pace of learning and location of knowledge transfer. There will be increasing digitization, connectivity and a focus on sustainability. What are some technologies that will be most impactful to the classrooms of the future? This report has aimed to outline some technologies across a breadth of verticals that would most shape the classroom of the future. They are AI Mixed Reality XaaS Robots 3D Printing Wearables Touchless Sensing Conductive Polymers Building Integrated Photovoltaics (BIPV) Integrated Waste Management Fri, 29 Sep 2017 00:00:00 +0100 Innovations Impacting Industrial Sensing http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7DB-01-00-00-00 Sensor technologies have been extensively used in building smart factories and manufacturing automation processes. Industrial manufacturers are increasingly using electronics systems for improving machine performance, worker safety and comfort. The main role of the sensors in the industrial sector is to inspect and monitor the work-in-progress operations that are interfaced with the manufacturing equipment. Eventually, with the advancements in sensor technologies, novel ways of parameter monitoring will lead to improvement in safety and precision of automation solutions. Sensors in industrial applications measure multiple parameters including light, gas, chemical, pressure, flow, level, vibration and acceleration. By 2020, innovations in smart sensing will find wide scale adoption in industrial sector for tracking machine's process state and support predictive and preventive maintenance measures. Key sensing technologies covered in this technology and innovation report include LiDAR (Light Detection and Ranging), CMOS image sensors, 3D vision sensors, thermal image sensors, nano gas sensors, MEMS sensors, acoustic sensors, smart sensors and accelerometers. Sensor technology and IIOT concept plays a major role in building smart factories. Other enabling technologies supporting industrial safety include machine-to-machine learning, big data, and predictive analytics. The report assesses impact of key sensor innovations in the industrial sector. Fri, 29 Sep 2017 00:00:00 +0100 FinTech Market Insights India http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297913708 FinTech in India has grown rapidly in the last couple of years. High mobile phone penetration, large unbanked population and inadequate technology infrastructure have given an impetus to build lower cost and efficient alternatives to traditional financial channels. Indian Government and regulatory authorities in their vision to build a true cashless Thu, 28 Sep 2017 00:00:00 +0100 Blockchain in Media and Entertainment: Is this the Needed Panacea for Digital Transformation http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297901784 Blockchain is a distributed ledger of financial and non financial transaction across Peer-to-Peer(P2P) networks. The records are maintained in form of blocks across a distributed database and it eliminates the need for any central verification authority. Thu, 28 Sep 2017 00:00:00 +0100 Global Enterprise Video Platforms Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K115-01-00-00-00 The enterprise video platforms market continues to grow steadily thanks to demand and investment from large, global enterprises across all industry segments looking for a better way to communicate with a younger, more dispersed workforce and also with their customers, partners, suppliers, and investors. The study offers a closer look at key drivers and restraints and regional, technology, and market trends. It also discusses shifts in competitive landscape dynamics. The market is segmented by vertical, horizontal, region, distribution channel, and size of enterprise customer. The base year is 2016, and forecasts run through to 2023. Thu, 28 Sep 2017 00:00:00 +0100 AI and Big Data Technologies Transforming Financial Services http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7BD-01-00-00-00 Artificial Intelligence (AI) and Big Data has emerged to be the most essential technologies to develop fintech applications. The technologies has advanced significantly over the ages to empower applications and machines to learn from its own experiences, unravel hidden patterns in data, generate insights and take automated decisions. Technology evolution in the AI and Big Data spaces is continuously driving the development of innovative applications that are transforming the financial services. This research service focuses innovations powered by AI and Big Data for financial services space. The research service also highlights the key future opportunities of AI. In brief, this research service provides the following: A brief snapshot of fintech Key benefits of AI for financial services Key benefits of AI for financial services Key drivers and challenges Key applications powered by Big Data and AI for financial services Key innovations transforming financial services Application roadmap Future convergence potential Future applications of in financial services Thu, 28 Sep 2017 00:00:00 +0100 Singapore Data Center Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9AE-01-00-00-00 Hyperscale cloud computing vendors driving strong uptake of leased data centers Hyperscale cloud service providers have been key in driving demand for data center services in Singapore, with many global public cloud providers (for example, Amazon Web Services, Microsoft, Google, and Alibaba Cloud) significantly increasing their uptake of data center capacity in Singapore in recent years. A significant portion of IT load capacity added in the past two years has been catered toward these cloud vendors, necessitating the provision of higher density power racks to cater to this group of customers. Additionally, Small and Medium businesses (SMBs) in Singapore are expected to increase their spending on data center services due to increasing migration of in-house IT systems to colocation and managed hosting services. Separately amid the Internet boom, Born in the Cloud (BiTC) companies from countries such as China and India are looking to expand outside their respective countries to Singapore, driving demand for leased data center services in Singapore from the e-commerce, content, gaming, as well as software applications segments verticals. At the same time, data center modernization has emerged as a leading priority for many enterprises in Singapore. This involves the ability for companies to obtain comprehensive real-time visibility of their data center operations, in order for them to optimize their existing infrastructure to reap cost savings, adjust cooling in accordance to load, track carbon and resource uses and so on. How can data center operators in Singapore capitalize on the opportunities above, to increase their revenue streams? At the same time, what are some other key growth opportunities that data center service providers can create to support end-users in their data center modernization roadmaps, amid the increasingly competitive market participant landscape in Singapore? Some key questions this study will answer: What is the addressable market opportunity for the Singapore Data Center services market? What is the expected growth rate and key drivers of growth for specific services areas? What are the significant developments in the Data Center space in Singapore? What are the driving and restraining factors that will shape the future of the Data Center services market in Singapore? What are the key customer adoption trends in the Data Center market in Singapore? What drives sales in specific market segments? What is the current competitive landscape in Singapore? Which are the key players in the market and what are their market strategies? How is the competitive landscape expected to evolve in the future? Where are the growth opportunities and what are some actionable recommendations that service providers and vendors can do to capitalize on these opportunities? Thu, 28 Sep 2017 00:00:00 +0100 Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K0B5-01-00-00-00 The Context of Europe s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider that in February, 2015, Greek finance minister Yanis Varoufakis wrote in The Guardian newspaper that, In 2008, capitalism had its second global spasm. The financial crisis set off a chain reaction that pushed Europe into a downward spiral that continues to this day. Europe s present situation is not merely a threat for workers, for the dispossessed, for the bankers, for social classes or, indeed, nations. No, Europe s current posture poses a threat to civilization as we know it. Regardless of one s views on the best medicine for Europe s ills, these are strong words that illustrate just how vexing the current European dilemma is. By late June, 2015, Greek banks had been shut down to avoid a meltdown and bailout talks with European creditors seemed frozen. Greek default and withdrawal from the euro seemed a real possibility. By mid-July, 2015, an accord of sorts seemed to have been reached, but with austerity for Greece as the theme. In any case, one wonders about the future of the European project going forward. The economy has had real effects on some BPO providers in Europe that focus on customer management. Consider Serco BPO in the UK. In 2015, just four years after having acquired Intelenet BPO for over $630 million in an effort to reduce Serco BPO s reliance on the UK and the public sector, that business was valued at a little over $400 million. By December, 2015, private equity firm Blackstone (which had owned the business from 2007-2011) announced that it had closed its deal to once again acquire Intelenet. What had once been Serco s private sector BPO business thus returned to using its original name, Intelenet Global Services. Serco BPO has therefore been dropped from this year s Europe Buyer s Guide The pace of exponential technological change is impacting a variety of industries. When it comes to Customer Management, innovations Customer Experience Analytics (CEA), Artificial Intelligence (AI), and machine learning have nothing less than transformational potential. How artificial intelligence (AI) in particular may influence the market going forward should be at the center of strategic planning, while the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, should drive future strategy, particularly in M&A. For service providers, staying competitive in the delivery of services will necessitate blending technology with human beings in new and even perhaps disruptive ways. All providers should therefore be thinking hard about exponential technological change and its possible impacts. The big question is, how successful will BPO providers be in confronting the classic Innovator s Dilemma? New analysis from Frost & Sullivan's Digital Transformation practice entitled, "Growth Opportunities in the Europe Customer Management BPO Market" finds that providers that strategically pursue omnichannel capabilities and value-add technology solutions will have a competitive edge over providers that largely compete on cost, location, and labor arbitrage. Wed, 27 Sep 2017 00:00:00 +0100 Technologies Transforming Digital Media and Advertising http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7CE-01-00-00-00 This research provides an analysis of the numerous opportunities Information and Communication Technology (ICT) offers for the media and advertising industry, where ICT can be applied to solve existing industry challenges. It also identifies unmet needs and technology and application developments that enable innovations and drive market growth for the media industry. The advent of ICT in the media and advertising industry offers the promise of dramatically transforming media activities by offering solutions for micro payments, copyright management, social media analysis, and broadcast scheduling. In brief, this research service provides the following: A brief overview of ICT in the media industry A snapshot on Drivers/Constraints Impact of ICT technologies across the value chain Technology convergence impacting media and advertising Disruptive opportunities and key initiatives Key patents and trends Wed, 27 Sep 2017 00:00:00 +0100 Data Storage Technologies of the Future http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7D6-01-00-00-00 Data storage technologies (DSTs) are evolving with the exponential rise in the demand for high capacity and secured storage systems in the recent years. This is mainly due to the change in technological perception in the global community which focuses on facilitating simplified interaction with the latest innovations happening around as data forms an integral part of this transformation. From offering high-capacity storage capabilities along with providing secure and advanced data management systems, DSTs will be a driving force for majority of the technological advancements and trends in various industries. Advanced technologies and platforms such as wearable electronics, machine learning, artificial intelligence, IoT, smart factories will be relying completely on the data storage media to generate meaningful output to support decision making. This technology and innovation report offers insights on three prominent technologies which are shaping up the current data storage market along with few application specific case studies which will have impact in the near future. The technologies include innovations and its impact in non-volatile random access memories (NVRAMs), flash memory and cloud storage. NVRAM technology scope comprises assessment of MRAM (Magnetoresistive random-access memory), FRAM (Ferroelectric Random Access Memory), PCM (Phase-change memory), RRAM/ ReRAM (Resistive random-access memory), DRAM (Dynamic random-access memory), and NRAM (Nano random-access memory). Flash memory technology coverage includes 3D NAND and 3DXPoint along with SSDs (solid state drives), NVDIMMs (Non-Volatile Dual In-line Memory Module) and Enterprise flash. Cloud storage involves comparison between various cloud storage architecture like file storage and object storage, public, private and hybrid storage. Key questions answered in the report 1. What is the significance of emerging data storage technologies (DSTs)? 2. What are the key trending applications impacted by DST? 3. What are the innovations in DSTs and its impact in different applications? 4. Who are the major players driving innovation and adoption? 5. What are the key factors influencing adoption? 6. How are patents and funding driving developments and wide spread adoption? 7. What are the key innovation themes? 8. Who has implemented key DSTs and what is the impact? 9. What is the future prospect for DSTs? 10. What will be the key technology in 2022? 11. What are key strategic directions for stakeholders to remain competitive? Wed, 27 Sep 2017 00:00:00 +0100 Advanced Analytics: Disruptive Opportunities http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7DA-01-00-00-00 The availability of ever increasing amounts of structured and unstructured data, along with higher, cheaper and faster computing power, have been key drivers for the development of advanced analytics. The Internet of Things has served to boost the development of the streaming analytics market, through sensor-driven, real-time insights into consumer behavior. Most importantly, organizations need to take advantage of insights from in-depth analytics to gain a competitive advantage and stay ahead of the curve. This report answers the following questions: Which are the analytics technologies that are being adopted? What are the major application areas for these technologies? What are some industries impacted? What are some use-cases of successful implementation? What are some innovative business models being driven by advanced analytics? What is the patent scenario globally? What are some game-changing convergence scenarios of advanced analytics with other disruptive technologies? What are the key findings of the analysis and analyst POV of the future? Although a lot of analytics applications in the real world delve into more than one type of analytics technologies in the form of streaming analytics, this report has been segmented into the following main analytics technologies: Image Analytics Text Analytics Video Analytics Audio & Speech Analytics Emotion Analytics Wed, 27 Sep 2017 00:00:00 +0100 Advanced Safety Technologies Empowering Mobility http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7E8-01-00-00-00 Advancements in sensor technologies improving navigation and object detection, advanced braking systems, image processing algorithms, and machine vision have created opportunities for automotive manufacturers to discover a wide range of solutions for automotive safety applications. Miniaturization of electronic components, integration of technologies, and adoption of smart devices is encouraging advancements in the advanced driver assistance and safety sectors. Vehicular communication is expected enable Internet of Things (IoT) concept and related applications. Apart from devices talking to each other, future connected cars will interact with the environment around, thereby leading to various business opportunities with the data collected. Sensor innovations in the field of radar, vision systems, and LiDAR are anticipated to have a high impact in making vehicles truly autonomous with advanced safety functionalities. The technology and innovation report covers technologies providing safety to passengers and passenger vehicles. This report focuses on capturing emerging technologies enabling advanced safety in the automotive industry. Technologies profiled in the report include radars, vision systems, LiDARs, Electronic Stability Control (advanced braking systems), airbags, seatbelts, vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communication and augmented reality head up displays. Key questions addressed in the report are highlighted below. 1. What are the different types of advanced safety technologies? 2. What are the benefits and applications of the technology? 3. What are the key innovations and the innovators impacting technology development? 4. What are the emerging technologies which will impact automotive safety and connected cars? 5. What are the emerging developments in automotive safety systems? 6. What are key growth opportunities for safety systems? Wed, 27 Sep 2017 00:00:00 +0100 Technologies Enabling Intelligent Robotics http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7ED-01-00-00-00 This research provides an analysis of the technologies that are transforming traditional robot capability, where ICT can be applied to solve existing industry challenges, including coverage on identifying unmet needs, technology and application developments that enable innovations and drive market growth for the robotics industry. The advent of technologies like artificial intelligence, 5G, and natural language processing are dramatically transforming today s robotics sector. Both the enterprise and consumer sectors are experiencing modernization through the deployment of advanced technologies. The scope of applications has been widened and ICT technologies are powering the intelligent robotics systems to meet the demands of changing customer behavior. In brief, this research service provides the following: A brief overview of robots and its types A snapshot on drivers/constraints Impact of ICT technologies across the value chain Disruptive opportunities and key initiatives Future roadmap Key patents and trends Wed, 27 Sep 2017 00:00:00 +0100 Hype versus Substance: Getting Smart about Cloud-based Encoding http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297899710 Rising demand for online video consumption in multiple screens and multiple formats has led to a huge growth in video processing volumes. Consequently, content companies have to invest in expanding their infrastructure to adapt to the complexities posed by the fast changing dynamics of the video industry while keeping in mind reliability, scalability, speed and cost. Wed, 27 Sep 2017 00:00:00 +0100 Global Audio Conferencing Endpoints Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD95-01-00-00-00 Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow owing to increased customer demand and vendor support. The overall tabletop market is expected to pick up gradually and grow at a 2016-2021 CAGR of 11.2 percent in terms of unit shipment and 8.0 percent in terms of revenue. The installed audio conferencing endpoint market likewise declined by 16.3 per cent in terms of revenue and 7.3 per cent in terms of volume owing to reduction in demand for high-end installed audio conferencing systems. This market is expected to revive gradually and grow at a 2016-2021 CAGR of 3.5 percent, driven by low-end audio conferencing systems. Tighter economic conditions have led to the evolution of huddle rooms and flexible meeting spaces. The beginning of the huddle room era is driving audio conferencing endpoint vendors to cater to huddle room requirements. Personal USB, Group USB and VoIP endpoints are evolving to accommodate the emerging needs in enterprises. This technological innovation also plays a great role in influencing customer preferences and pulling them through the decision making process. Today, businesses typically expect greater audio conferencing endpoint functionality at low price points. With the proliferation of video, incorporating video in the collaboration bundle seems to be a logical extension route for audio conferencing endpoint vendors. Convergence of video with audio endpoints to develop a low-cost bundle presents a significant growth opportunity for all vendors in this space. In addition, all-in-one (AIO) installed audio video integrated devices will invoke new opportunities in the installed conferencing space. This research service attempts to identify key growth opportunities and explains how market participants should action to capitalize on the opportunities available in the Tabletop (TDM, VoIP and USB endpoints) market and Installed audio conferencing endpoints market. This research service captures the market opportunity for the period 2016-2021 for each of the sub-segments listed above. Key questions this study will answer: Addressable market opportunity for 1) tabletop - TDM, VoIP, USB and Installed audio conferencing endpoints Market leaders in tabletop and installed conferencing endpoint markets Growth/Spending patterns of enterprises across NA, EMEA, APAC and Latin America Drivers and Restraints impacting the conferencing services market Growth Opportunities existing in tabletop and installed audio conferencing space Wed, 27 Sep 2017 00:00:00 +0100 Digitization of TV Services in India- an Analyst s Insight http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297889197 What digitization of broadcasting in India means today is very different from what it meant in 2011, when the official mandate to digitize TV signals was announced. Tue, 26 Sep 2017 00:00:00 +0100 U.S. B2B eCommerce Platform Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1DF-01-00-00-00 Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become more like B2C. Though both practices involve customers and business, B2B eCommerce is an intricate environment and has a different level of complexity than B2C with pricing fluctuations, customer-specific pricing, volume ordering, and special product configuration. Customer purchase B2B eCommerce platforms based on TCO, features, integration capabilities, workflow and procurement system, CRM, PIM, and OMS. Popular industries using B2B eCommerce solutions include wholesale, distribution, digital/software services, retail, and others. There are many different business models in B2B for which B2B eCommerce platforms can be used, including B2B2C, B2C2B, and B2B and B2C combined. Enterprise and mid-size businesses are investing more in a B2B eCommerce solution than smaller businesses, but this is predicted to change as vendors innovate their eCommerce solutions to be more intuitive and less IT heavy for ease-of-use and implementation. Some businesses are creating their own solution for B2B eCommerce, but these solutions often lack the robust features and integration capabilities they need to pull their backend and front-end together, resulting in an incomplete and disorganized solution. Furthermore, with the digital revolution, customers expect things to be online and intuitive, desiring a self-service model with personalized and targeted B2B sales accessible from anywhere at any time.B2B eCommerce platform solutions provided by expert vendors in the space coupled with system integrators and key partners for deployment will give B2B customers and organizations the self-service and intuitive experiences they need. This research service analyzes the US B2B eCommerce platform market with a focus on the competitive landscape, customer segments, and partners for implementation discussion. SAP Hybris, IBM, CloudCraze, Oro, Intershop, Digital River, Apttus, Insite Software and other vendors were interviewed in detail for this report. This analysis discusses key drivers and restraints as it relates to the United States and the market risks and provides a market revenue forecast and assessment as well as pricing forecast and discussion. The base year for this report is 2016; the forecast period is from 2017 to 2023. Predictions about the market and recommendations for participants are also provided along with growth opportunities based on rising trends within this B2B eCommerce environment.--BEGIN PROMO--

Traditional B2B selling is becoming rapidly outdated and typically involves a customer relationship management (CRM) system, a team of sales representatives, and a list of contacts. B2B sales are on the rise, but instead of traditional B2B commerce business models, customers now desire a more digital experience mimicking B2C eCommerce experience on Amazon and Alibaba. There is significant market revenue potential for B2B eCommerce platform providers as these trends continue through the forecast period, resulting in rapid market growth. Emerging trends such as machine-learning, artificial intelligence, and mobile B2B eCommerce will drive adoption rates of these solutions as B2B organizations invest to stay alive within their respective spaces. Market vendors must stay on top of rising trends, customer behaviors, and competitive factors to gain a heading in this promising market.

Tue, 26 Sep 2017 00:00:00 +0100
Create for India Needs a Technology Boost http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297898371 The International Broadcasting Convention or IBC at Amsterdam hosted its 50th annual convention this year. This international tradeshow and conference is the fulcrum of media technology announcements and updates, and attracts about 55,000 delegates from 170 countries. Tue, 26 Sep 2017 00:00:00 +0100 Watermarking Solutions: A Content Owner s Shield from Piracy http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297898465 Content Piracy is omnipresent today and has been a major competitor to the media and entertainment industry, taking up a major share of their revenue pie. Encryption based technologies such as CAS, DRM help in securing content distribution over traditional modes but become insufficient with the growth in online video consumption and mounting prevalence of pre-distribution and post-decryption content thefts, thus making content owners apprehensive about selling their licenses. Tue, 26 Sep 2017 00:00:00 +0100 Growth Opportunities in the North American Contact Center Systems Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1AA-01-00-00-00 New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Contact Center Systems Market finds that despite healthy growth in the cloud contact center market, in 2016, the market for on-premises contact center systems recovered slightly after several years of decline. Contact center analytics, quality monitoring, and recording were particular bright spots for growth, as companies seek to get the most out of their existing investments. Inbound contact routing, outbound dialing and IVR systems showed less of a decline than in previous years. Contact center analytics systems include speech analytics, multi-channel customer interaction analytics, and contact center performance analytics applications. Analytics is of utmost importance to companies as they move towards providing omnichannel customer care and digital transformation. While traditionally divided between agent performance analytics and customer interaction analytics, developments include bridging between the two sets to improve the customer experience and worker experience, as improvements in one are reflected in benefits in the other and vice versa. New analytics offerings focus on customer journey analytics to provide insights into the customer journey and sentiment, to improve the customer experience, fuel proactive to customer outreach, and revenue generating opportunities. Tools such as speech analytics, combined with voice biometrics and other technologies, also are being used to for fraud detection and prevention. Additional advancements have been made in workforce optimization suites, social customer care and mobile applications, reinforcing emphasis on catering preferences of the Millennial consumer and worker, improving operational efficiencies and agent empowerment. This study also provides growth opportunities in emerging areas within analytics, such as robotic process automation, Big Data, machine learning, artificial intelligence, speech technologies, personalization technologies, IoT, and applications such as virtual assistants, chatbots, messaging bots, video, and Gamification. Enterprises are increasingly looking to source these solutions from their primary contact center infrastructure or workforce optimization vendors. This study provides market share for 2016 solution providers in the premises-based contact center market, along with a forecast from 2016-2021. This analysis also presents some of the Customer Experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the Customer Experience. The study focuses on those growth insights which are the most relevant for 2017-2021 in North America, and highlights the trends and insights for select industries, business models and technology areas, including: Inbound Contact Routing Interactive Voice Response Automated Self-Service Outbound Dialing Workforce Management Call Recording Analytics Mon, 25 Sep 2017 00:00:00 +0100 Gliding Over Cloud Security Adoption Barriers: AWS Makes Big Leaps Forward http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-3A-00-00 In this insight, Stratecast assesses two recent AWS service offerings that have a direct bearing on subduing enterprises security wariness in public cloud, specifically with AWS; and, correspondingly, accelerating enterprise AWS adoption. These service offerings are AWS Managed Services and Amazon Macie. First, we summarize cloud security viewpoints and perceptions. Fri, 22 Sep 2017 16:21:43 +0100 Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A9-01-00-00-00 New analysis from Frost & Sullivan's Digital Transformation program titled Growth Opportunities in the North America Hosted/Cloud Contact Center Market finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. The study finds that contact center service providers (CCSPs) will need to improve the Customer Experience (CX), and contact center performance and productivity, through using a broadened set of analytics tools that incorporate new technologies, including machine learning (ML), Big Data, etc., with a more critical eye to simplicity and ease of use. This study provides market share for 2016 solution providers in the hosted/cloud contact market. Contact center analytics, quality monitoring, and recording were particular bright spots for growth, as companies seek to get the most out of their existing investments. Inbound contact routing, outbound dialing and IVR systems showed less of a decline than in previous years. Contact center analytics systems include speech analytics, multi-channel customer interaction analytics, and contact center performance analytics applications. Analytics is of utmost importance to companies as they move towards providing omnichannel customer care and digital transformation. While traditionally divided between agent performance analytics and customer interaction analytics, developments include bridging between the two sets to improve the customer experience and worker experience, as improvements in one are reflected in benefits in the other and vice versa. New analytics offerings focus on customer journey analytics to provide insights into the customer journey and sentiment, to improve the customer experience, fuel proactive to customer outreach, and revenue generating opportunities. Tools such as speech analytics, combined with voice biometrics and other technologies, also are being used to for fraud detection and prevention. Additional advancements have been made in workforce optimization suites, social customer care and mobile applications, reinforcing emphasis on catering preferences of the Millennial consumer and worker, improving operational efficiencies and agent empowerment. This study also provides growth opportunities in emerging areas within analytics, such as robotic process automation, Big Data, machine learning, artificial intelligence, speech technologies, personalization technologies, IoT, and applications such as virtual assistants, chatbots, messaging bots, video, and Gamification. Enterprises are increasingly looking to source these solutions from their primary contact center infrastructure or workforce optimization vendors. This study provides market share for 2016 solution providers in the premises-based contact center market, along with a forecast from 2016-2021. This analysis also presents some of the Customer Experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the Customer Experience. The study focuses on those growth insights which are the most relevant for 2017-2021 in North America, and highlights the trends and insights for select industries, business models and technology areas, including: Inbound Contact Routing Interactive Voice Response Automated Self-Service Outbound Dialing Workforce Management Call Recording Analytics Fri, 22 Sep 2017 00:00:00 +0100 Growth Opportunities in the Global Professional Headset Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K191-01-00-00-00 The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software communications and collaboration experience. Within the professional PC USB and UCC headset category, a new generation of binaural stereo headsets with high-end noise-cancelling technologies in the microphone and earcups is rising in popularity targeting the open office and enabling better task-worker concentration. Another area of future growth is the software-as-a-service and device-as-a-service market which will allow professional headset vendors to generate additional revenue streams via subscription models. Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy in order to enhance their brand power and boost demand. The global professional headset market earned revenues of $1.26 billion in 2016, a 7.4 percent growth when compared to 2015. The professional headset market continues to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 12 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services. The study covers the following headset categories: Professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors Professional headsets for software communications that use PC USB connectors Dual- and triple-connectivity headsets that connect to various types of business endpoints, including desktop phones, desktop PCs, and mobile phones Revenue represents manufacturers sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. Fri, 22 Sep 2017 00:00:00 +0100 IIoT Driving Manufacturing Innovations http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7D4-01-00-00-00 With cyber physical system advancements transforming the manufacturing sector, Industrial Internet of Things (IIoT) is set to create a high impact in the near future. Internet of Things (IoT) has garnered increased interest from various industries such as manufacturing, healthcare, aerospace, utilities, oil and gas, metals and mining, retail, transportation, and agriculture for improving production efficiency and enabling transparency in the supply chain. The whole concept is advancing in terms of functionalities and user-friendly software solutions, enabling multiple applications to serve the rapidly changing demands of end users in multiple industries. The technology and innovation report captures noteworthy technologies that are transforming factories to a smarter environment through the whole platform of connectivity. Examples of such technologies include: smart sensors, wireless sensor network, cognitive computing, Big Data, artificial intelligence (AI), 3D printing, inspection drones, and cybersecurity. The ability of IIoT to provide real-time data, as well as perform monitoring and tracking functionalities will lead to smart factories of the future that are fully connected, eco-friendly, and drives on improved productivity and efficiency. IIoT establishes a strong connectivity between the operational and digital platforms. Key questions covered in the report. What is the significance of IIoT? What are trending technologies related to IoT in a manufacturing set-up? What are the funding trends and key focus areas? What are emerging technological innovations and who are the key innovators? What are the factors driving adoption? What are the growth opportunities beyond 2020 for IIoT in the manufacturing industry? Fri, 22 Sep 2017 00:00:00 +0100 VR, AR & MR: Immersive Technologies Creating New Growth Opporunities http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874943 The Year 2017 could mark the beginning of VR's Hockey Stick Growth Trajectory; Experimentation is the key to distuption Thu, 21 Sep 2017 00:00:00 +0100 Emerging Robotic Technologies for Marine Applications http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7D3-01-00-00-00 Unmanned autonomous robots are gaining prominence in the marine sector. Key trending applications include: autonomous surface vessels, unmanned underwater vehicle/robots, and shipboard robots. Automation in the marine industry largely enhances the efficiency of shipping goods. Presently, research community is increasingly focussing in autonomous vessels and its applicability in the marine sector. Autonomous vessels will minimize human involvement and reduce shipping costs, while improving delivery efficiency of marine vessels. Robotic technologies for marine applications are largely leveraged by transportation and defense sectors. Robots will mitigate hazardous risks thereby increasing the safety of human personnel. Marine robots are used in off-shore oil and gas; investigation activities of the ocean, ship, and harbour maintenance; and in defence marine robotic vessels. Government funding is boosting development and adoption of robots for marine applications. The technology and innovation report aims to capture the impact of robotic technologies for different applications in the marine sector. Key questions covered in the report: What is the significance of robots in the marine industry? What is the current scenario of automation? What are the key trending applications in the marine impacted by robots? What are key innovations driving adoption and who are the key innovators? How are patent and funding scenario boosting developments and adoption? What are the key factors influencing penetration of robots in marine? What is the future prospect for robotic technologies in marine? Thu, 21 Sep 2017 00:00:00 +0100 North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E0-01-00-00-00 Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications. Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons. Provider repositioning and strategy realignment are likely to determine the industry s evolution and growth trajectory over the next few years. M&A, bankruptcy protection, internal reorganization, international expansion, as well as solution repackaging will aim to improve industry health and boost customer confidence in service and company long-term viability. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Market growth over the forecast period will be driven by both existing provider new user acquisition as well as the entry of new service providers and/or launch of new UCaaS solutions. Key growth opportunities in the UCaaS market exist in the following areas: UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility) Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services) Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials) Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise) Greater market reach (e.g., channel expansion, international presence, digital engagement) While more traditional UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of productivity UC , vertical UC , IoT UC and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics. As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds. Thu, 21 Sep 2017 00:00:00 +0100 Gigya: Turning Unknown Users into Loyal Customers, Virtuously http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-CD-00-00 This profile report examines Gigya s approach to helping enterprises build deep, trusted relationships with their customers. A key component of the Gigya strategy is to invite users to become part of the process upfront. By engaging the user upfront, and being more open about the data collection process, businesses are now building individual relationships with a stronger level of trust. To maintain trust, Gigya manages the integrity of customers digital identities, and protects both the end-user and Gigya s enterprise customers from fraud, identity takeover, unauthorized access and related cyber threats. Wed, 20 Sep 2017 13:43:44 +0100 Content Profection : Changing Requirements to Ward off Pirates http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874279 The $1.7 billion content projection industry us rapidly changing: content security now embedded at the core of content as well as intrinsic to the networks. Wed, 20 Sep 2017 00:00:00 +0100 Content Distribution Strategy - Secret Ingredient of Success in a Digital World http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874472 We live in an age of digital business where both individuals and businesses are increasingly transaction, buying and learning using the internet Wed, 20 Sep 2017 00:00:00 +0100 Video Managed Services - Expressway for Direct to Customer Engagement http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874531 Video Managed services expected to be a $4 billion market by 2021 fuelled by the need to economically deliver rich video experiences in a fragmented device landscape. Wed, 20 Sep 2017 00:00:00 +0100 Broadcast Infrastructure - A watchful protector of future-proof platforms http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874898 Global media managed services to be $3.3 Bilion by 2020 with eruope driving 50% of the revenue. Rapid update for managing converged digital and traditional service. Wed, 20 Sep 2017 00:00:00 +0100 Media Analytics - Key to understand the mind of the consumer http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297874915 Analytics market is expected to reach over $6 billion by 2022- Growth primarily driven by steady adoption of mobile analytics fuelled by real-time personalization and targeting. Wed, 20 Sep 2017 00:00:00 +0100 Where are Your Apps Now? Survey Shows Businesses Rely on Multiple Deployment Options http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-39-00-00 Two years ago, in our 2015 Cloud User Survey, Stratecast asked IT decision-makers to identify their company s primary deployment model for a series of business applications. Our goal was to track responses, over time, to identify trends: for example, is a consensus emerging regarding the optimal deployment model for a particular workload? Which workloads are being assessed and moved first? How quickly are organizations implementing their hybrid IT strategies? In this report, we revisit these questions, with responses from our 2017 survey. Key Highlights: --Growth Across All Deployment Models --Definitions of Application Deployment Environments and Architectures --Utilizing Multiple Deployment Models --Current and Planned Adoption of Deployment Models --Tracking Growth Across All Environments --Expected Usage Increase/Decrease over Next 2 Years, by Cloud Model --Expected Increase/Decrease in Usage over Next 2 Years, by Enterprise-Managed Deployment Model --Expected Increase/Decrease in Usage over Next 2 Years, by Managed Service Deployment Model --Which Applications are Where? Top Apps per Deployment Model --Top Cloud Workloads, by Deployment Model --Top Enterprise-Managed Workloads, by Deployment Model --Hybrid Workloads --Top Applications Split across Two or more Deployment Models --The Last Word Fri, 15 Sep 2017 16:09:43 +0100 Companies to Watch in Digital Transformation, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1B9-01-00-00-00 This study is designed to support the needs of IT decision makers across verticals, as well as companies providing these solutions. We look at relevant critical success factors for each technology or solution that is important to an organization's digital transformation strategy. We evaluate factors such a price, customer service, reliability, comprehensiveness, depth, scalability, innovation, and longevity among many others. Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes. ICT is the catalyst that is powering this transformation; ubiquitous connectivity, cloud computing, IoT, big data and analytics, customer care, unified communications, and AI are among the core technology groups that are driving vertical market evolution. Understanding who s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants. This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year. This information is critical for companies who are investing in IT to better understand which companies to include in their decision-making process. It's also valuable for companies providing IT solutions to benchmark themselves and to understand the critical factors for success. Frost & Sullivan will monitor changes and update as needed. Below is a list of technologies and solutions covered in this study. Artificial Intelligence Augmented and Virtual Reality Big Data and Analytics Cloud Infrastructure as a Service Connectivity Providers Customer Contact Solutions, Services and Outsourcers Customer Experience Providers Enterprise Information Software Wireless Connectivity Providers IoT--BEGIN PROMO--

Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes.

Understanding who’s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants.

This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year.  Find out which criteria notable companies in each of the following sectors excel in, and which ones they need to work on. 

  • Artificial Intelligence
  • Augmented and Virtual Reality
  • Big Data and Analytics
  • Cloud Infrastructure as a Service
  • Connectivity Providers
  • Customer Contact Solutions, Services and Outsourcers
  • Customer Experience Providers
  • Enterprise Information Software
  • Wireless Connectivity Providers
  • IoT

 

Fri, 15 Sep 2017 00:00:00 +0100
Innovations in Artificial Intelligence, Deep Learning, Blockchain, and Big Data Analytics http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-15-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in the field of blockchain, deep learning, artificial intelligence, analytics, connected cars that are used in wide variety of applications across industry sectors including healthcare, logistics, oil and gas. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, business intelligence, data analysis, predictive analytics, machine learning, intelligent management, data mining, blockchain, distributed ledger, deep learning Fri, 15 Sep 2017 00:00:00 +0100 Emerging Technologies for Defense http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7D1-01-00-00-00 Emerging Technologies for defense are those that have the capability to make existing systems obsolete or disrupt the balance of power between players on the international stage. Most technologies that will impact the future of defense arise from non-defense sources such as commercial R&D activity, scientific and technological innovation from non-military sectors such as research labs, universities, and small organizations globally. In the area of innovation, defense companies will have to develop the capacity to recognize key technological innovations outside the defense space, and find ways to exploit these opportunities through advantageous partnerships. This report outlines the emerging technologies most likely to disrupt the defense sector , and include artificial intelligence, small data, metamaterials, nanocoatings, biosensors, wearable devices, robotic exoskeletons, visible light communications, fuel cells and microgrids. Thu, 14 Sep 2017 00:00:00 +0100 The Impact of Policy and Guidelines on the APAC Cyber Security Industry http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9BB-01-00-00-00 In June 2016, the Reserve Bank of India (RBI) released an advisory for the Cyber Security Framework in Banks. The framework poses a potential challenge to Indian banks to adhere to, hence seeking professional help will be expected. As such, business opportunities arise for the cyber security industry, especially for the Professional Security Services (PSS) and consulting firms. These provide advisory services to banks so that they adhere to the key requirements set out by the RBI in this framework. In February 2017, the Privacy Amendment Act 2017 was passed by the Australian government. Under the amended Privacy Act, eligible data breaches faced by an entity should be reported to the commissioner, and affected individuals must be notified unless remedial actions are taken. Growth opportunities for the cyber security consulting, law and cyber insurance sectors will be expected before the official commencement of the amendments, expected to be 22 February 2018. Thu, 14 Sep 2017 00:00:00 +0100 Consumer Communication Services Tracker: Second Quarter 2017 (2Q17) http://www.frost.com/prod/servlet/sublib/display-report.do?id=D544-00-4E-00-00 The Consumer Communication Services tracker has been reformatted to reflect feedback received from Stratecast's clients. The new format provides detailed information for several companies in the consumer communication services market for US and Canada. The aggregated data delivered by country, technology, and company includes subscriber, revenue, net add(loss), projection, and market share. Wed, 13 Sep 2017 15:11:43 +0100 Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1B3-01-00-00-00 The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to reduce costs while improving their customer experience. The arisen of new technologies for customer care such as cloud computing, analytics, speech recognition, omnichannel capabilities, digital services, intelligent IVRs, virtual agents and, more recently, artificial intelligence is requiring stronger investments to offer full-fledge services, as well as new skills and larger expertise in managing them. And at the same time, consumers are increasingly demanding high quality and seamless experiences from their providers. This scenario represents a unique opportunity for contact center service providers (CCSPs), since they specialize in customer experience management, are experts in the matter and can usually provide better quality of services than internal contact centers. Moreover, as the CCSPs often manage larger volumes than internal contact centers, they are able to more effectively amortize the investments in new technologies. Consequently, the most relevant competitive advantage of the CCSPs against the internal contact centers is evolving from a cost-saving standpoint, to being able to deliver a more robust customer experience services and attained higher customer satisfaction marks through best of breed technologies and enhanced processes. Growth is expected in this market for the forthcoming years, based on a now consolidated offshore segment, as well as the recovery of the local markets. However, the rise and fall of major CCSPs will be largely determined by their ability to play a bigger role in their client s path through the digital transformation. Tue, 12 Sep 2017 12:14:42 +0100 Who will win this Game of Thrones - Content Wars 4.0? http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297845788 It is evident that Winter is Coming soon for the traditional content platforms. In order to protect the throne that matters, each platform is working towards building an impregnable wall of original content to prevent the breach of its kingdom. Where and how are you positioned for this battle? Thu, 7 Sep 2017 00:00:00 +0100 Going Cashless as catalyst for the Asia-Pacific Mobile Payments Market http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297845911 Digital disruption is a common theme in almost all industries including the payments industry. Digitalization of the industry ecosystem is creating opportunities for payments system providers (PSPs). Thu, 7 Sep 2017 00:00:00 +0100 Global Enterprise Communication Platforms and Endpoints Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K16C-01-00-00-00 This strategic analysis is part of Frost & Sullivan s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enterprise communications marketplace. This analysis is primarily focused on communications platforms, IP-based and traditional TDM desk phones, desktop software clients, mobile unified communications clients, as well as voice mail and unified messaging systems. Additionally, infrastructure components, such as enterprise media gateways and session border controllers, deployed at the enterprise network edge, are also covered as part of this full-scope market analysis. For each of these elements, Frost & Sullivan identified key market dynamics - drivers that are contributing to the growth of the market and restraints that are deterring market penetration and revenue growth. The common theme across all major enterprise communications vendors continues to be declining premises-based system sales. Increasing consideration and deployment of hosted/cloud-based communications services among customers has deterred sales of premises-based communications solutions. In addition, new software communications and collaboration offerings and consumption models (e.g., UCaaS, messaging-centric/team collaboration services, PaaS-centric communications APIs, etc.) are gradually taking momentum from traditional on-premises IP desktop communications client licenses sales. Consumer-based services have also been considerably changing the way people communicate in the enterprise space, increasing the number of PC-to-PC communications, and taking some market share away from traditional desktop communications client licenses. Each of these challenges requires a response from established communications vendors, in terms of pricing or business models, cloud-augmented or hybrid solutions, or their own transition to cloud-based services. Aggressive market participants will also continue to seek out an additional install base of customers through M&A activity. All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research and analysis. The study tracks line licenses, desktop and mobile communications clients, and voice messaging platforms used exclusively in premises-based telephony deployments. However, IP desktop phone estimates include both premises-based and hosted/cloud communications deployments. Revenue figures exclude revenues associated with maintenance, managed services, hosted/cloud services, and professional services, and represent manufacturer-level sales of communications platforms and endpoints. The key metrics included in this study are yearly unit shipments, revenue, competitive market shares, and forecasts. All estimates are provided based on a global view. The base year for this study is 2016, with forecasts included for 2017 through 2023. Wed, 6 Sep 2017 12:30:43 +0100 Change is the Only Constant: 2017 BPO Mergers and Acquisitions Update for North America http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297842610 The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. Business Process Outsourcers (BPOs) in the customer care, support and sales arena are rapidly expanding their presence around the globe to serve new clients, acquire expanded language expertise and offer services from even more locations Wed, 6 Sep 2017 00:00:00 +0100 Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-38-00-00 This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today s digital services marketplace. The report looks at why a CSP s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today s legacy customer management environment it just needs to be reawakened. Fri, 1 Sep 2017 13:47:43 +0100 Innovations in End Point Security, E-mail Security, Web Security, and Machine Learning http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-15-00-00 This edition of Network Security TOE provides a snapshot of the emerging security solutions based on machine learning, and other new technologies that help companies mitigate threats and defend against modern attacks. The innovative security offerings profiled in the TOE help companies in dealing with the challenge of unauthorized network access and provide intelligent data feeds on the cyber threats. Network Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Cyber security, threat intelligence, connected car security, authorized access, intelligent data feeds, E-mail security, machine learning, end point security, cloud security Fri, 1 Sep 2017 00:00:00 +0100 Developments in Digital Twins http://www.frost.com/prod/servlet/sublib/display-report.do?id=D835-00-21-00-00 This edition of the Future Tech TOE highlights the latest advancements in digital twin technology that are empowering sectors such as manufacturing, automotive and transportation, and others to enhance applications such as monitoring, control, asset management, and predictive maintenance. The TOE provides an overview of the key challenges, benefits, implementation barriers, industry initiatives, transformation success stories, and application impact in the digital twin technology space. The study also offers analysis of patenting trends revolving around various areas under the technology, along with futuristic application ideas that the technology can trigger. The Future Tech TechVision Opportunity Engine (TOE) captures emerging innovations in research and development, or profile existing technologies which have seen a resurgence in terms of new markets and applications. It usually provides a technology overview, drivers, challenges, research and development, analyst insights and key patent information. In some cases, technology convergence scenarios and future growth opportunities are outlined. It covers innovations and technologies in a variety of industry spaces including manufacturing, sensors, electronics, information and communications technologies, networks, lighting technologies, healthcare, medical devices, materials and coatings, and developments in the energy sector that contribute toward a sustainable and greener world. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Digital twins, digital replica, predictive maintenance, remote maintenance, digital factory, product lifecycle management (PLM) Fri, 1 Sep 2017 00:00:00 +0100 Automation: Reservations Not Accepted - Why Incremental Change is the Best Route to the Closed Loop http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-CC-00-00 While automation is a clear goal and has many inherent benefits such as cost savings and error-reduction, it is a goal in service of another higher goal: agility. The faster and smoother that networks can be configured and fixed, services can be created and delivered, and customer care can make customers happy the more creative and flexible CSPs can be in bringing new services to market, and in monetizing them. That is the benefit of agility. And agility is the ultimate goal and the only way CSPs can compete and succeed going forward in today's increasingly competitive marketplace. This report focuses on how the industry has a two-pronged approach to automation: one in which individual suppliers add incremental changes, and another where these same suppliers work collectively toward more comprehensive automation. The report will look at three processes: service design and creation, fulfillment, and assurance. Tue, 29 Aug 2017 15:49:43 +0100 Global Audio Conferencing Endpoints Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A4-01-00-00-00 Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow owing to increased customer demand and vendor support. The overall tabletop market is expected to pick up gradually and grow at a 2016-2021 CAGR of 11.2 percent in terms of unit shipment and 8.0 percent in terms of revenue. The installed audio conferencing endpoint market likewise declined by 16.3 per cent in terms of revenue and 7.3 per cent in terms of volume owing to reduction in demand for high-end installed audio conferencing systems. This market is expected to revive gradually and grow at a 2016-2021 CAGR of 3.5 percent, driven by low-end audio conferencing systems. Tighter economic conditions have led to the evolution of huddle rooms and flexible meeting spaces. The beginning of the huddle room era is driving audio conferencing endpoint vendors to cater to huddle room requirements. Personal USB, Group USB and VoIP endpoints are evolving to accommodate the emerging needs in enterprises. This technological innovation also plays a great role in influencing customer preferences and pulling them through the decision making process. Today, businesses typically expect greater audio conferencing endpoint functionality at low price points. With the proliferation of video, incorporating video in the collaboration bundle seems to be a logical extension route for audio conferencing endpoint vendors. Convergence of video with audio endpoints to develop a low-cost bundle presents a significant growth opportunity for all vendors in this space. In addition, all-in-one (AIO) installed audio video integrated devices will invoke new opportunities in the installed conferencing space. This research service attempts to identify key growth opportunities and explains how market participants should action to capitalize on the opportunities available in the Tabletop (TDM, VoIP and USB endpoints) market and Installed audio conferencing endpoints market. This research service captures the market opportunity for the period 2016-2021 for each of the sub-segments listed above. Key questions this study will answer: 1) Addressable market opportunity for 1) tabletop - TDM, VoIP, USB and Installed audio conferencing endpoints 2) Market leaders in tabletop and installed conferencing endpoint markets 3) Growth/Spending patterns of enterprises across NA, EMEA, APAC and Latin America 4) Drivers and Restraints impacting the conferencing services market 5) Growth Opportunities existing in tabletop and installed audio conferencing space Mon, 28 Aug 2017 12:44:44 +0100 Asia-Pacific Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9A8-01-00-00-00 The DDoS solution market continued to grow tremendously in 2016, registering an increase of 39.7% on a YoY basis. The market generated a total revenue of $261.9 million, which included revenue from both on-premise and cloud-based solutions. DDoS attacks continued to evolve and became more sophisticated in 2016 due to the emergence of IoT devices that were compromised to launch volumetric DDoS attacks. There has also been a rise of botnet-for-hire, DDoS-for-hire services in dark webs recently. More severely, malware source codes are also shared in user forums, helping the attacker community instantly and much easily create DDoS attacks. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drives organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies mentioned in the total DDoS solution market's competitive landscape include Arbor Networks, F5 Networks, Imperva, Akamai, Radware, Neustar, Verisign, Genie Networks, Huawei, NSFOCUS, Cloudflare, DOSarrest, Nexusguard, Corero Networks, AhnLab, WINS, CDNetworks, A10 Networks, Fortinet, Infoblox, Zenedge, Limelight Networks and other, small vendors. The countries included in this study are Australia, New Zealand, Singapore, Malaysia, Indonesia, the Philippines, Thailand, Vietnam, China, Hong Kong, Taiwan, India, Japan, and South Korea. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in Asia-Pacific? Are the vendors in the market ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 Australia and New Zealand (ANZ) Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K27-01-00-00-00 The demand for DDoS solutions in the ANZ region continued its rising trend, registering an increase of 37.7% on a YoY basis. The market generated $29.2 million in 2016. The strong performance was attributed to the mature market coupled with high and accelerating adoption rate of DDoS detection and mitigation tools. Moreover, it was also greatly driven by the need for infrastructure protection that requires organizations to enhance their mitigation capacity in order to maintain network availability and resilience. This is especially important to SPs, government, BFSI and other critical verticals. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. The market trends are analyzed for a study period of 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies mentioned in the ANZ DDoS solution market's competitive landscape include Akamai, Arbor Networks, F5 Networks, Neustar, and Radware, among other vendors. The countries included in this study are Australia and New Zealand. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in ANZ? Are the vendors in the ANZ market ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 ASEAN Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K28-01-00-00-00 The DDoS solution market in ASEAN grew vigorously by 54.1% on a YoY basis and remained the second largest DDoS market in the Asia-Pacific region with 20.9% of market share. The adoption of DDoS solutions was seen moving away from a service-provider-centric market to a more enterprise-centric market with increasing number of enterprises investing in the solutions, particularly cloud-based DDoS mitigation services. However, SPs remained the largest spenders due to the need for infrastructure upgrade to protect their own network services and to cater to managed DDoS mitigation services. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies mentioned in the ASEAN DDoS solution market's competitive landscape include Akamai, Arbor Networks, F5 Networks, Nexusguard, Radware, and Cloudfare, among other vendors. The countries included in this study are Vietnam, Indonesia, Thailand, Malaysia, the Philippines, and Singapore. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in ASEAN? Are the vendors in ASEAN ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 Greater China Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K29-01-00-00-00 The Greater China DDoS solution market grew by 36.8% on a YoY basis, generating $102.7 million in 2016. China remained the key contributor to the overall revenue of the GCR market, followed by Hong Kong and Taiwan. The on-premise solution segment recorded a significant growth of 28.8%, achieved market revenue of $73.4 million in 2016. The cloud-based DDoS solution segment continued to experience a stronger growth than the on-premise solution segment, recording a market revenue of $29.3 million in 2016 with the stronger YoY growth rate of 61.8%. In addition to the market growth analysis, the study highlights the key driving forces for the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resilience which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies mentioned in the Greater China DDoS solution market's competitive landscape include NSFOCUS, Genie Networks, Huawei, Cloudflare, Arbor Networks, F5 Networks, and Radware, among other vendors. The countries included in this study are China, Hong Kong, and Taiwan. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in Greater China? Are the vendors in Greater China ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 Japan Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K30-01-00-00-00 The Japanese DDoS solutions market recorded a significant growth rate of 57.3% on a YoY basis in 2016, generating $32.5 million. In terms of technology, on-premise solutions became the dominant revenue contributor in the market for 2016, accounting for 69.1% of the revenue, whilst the cloud-based segment accounted for 30.9%. The cloud-based DDoS segment in Japan is nascent or at the early stages of growth. However, there is a shift in the IT spending trend from the general adoption of on-premise solutions to the service model. Therefore, the segment will show a stronger growth than on-premise solutions. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies mentioned in the Japanese DDoS solution market's competitive landscape include Akamai, Arbor Networks, F5 Networks, Radware, and Genie Networks, among others. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in Japan? Mon, 28 Aug 2017 00:00:00 +0100 India Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K31-01-00-00-00 The Indian DDoS solution market experienced an impressive YoY growth rate of 50.1% in 2016, with total revenue amounting to $14.1 million. It is expected to grow at a CAGR of 41.3% (2016 2021). The frequency of DDoS attacks has increased and India was cited to be one of the top sources of the attacks. In 2016, some ISPs in Mumbai experienced a series of DDoS attacks. As a result, Internet speed slowed down, and many users were affected. This incident highlighted the need and importance for enterprises to adopt DDoS solutions to combat such attacks in the future. Growing awareness of DDoS attacks is likely to drive growth, as organizations are more open toward adopting security measures. As such, it is easier for security vendors to venture into the Indian market. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies analyzed in the Indian DDoS solution market's competitive landscape include Akamai, Arbor Networks, F5 Networks, Radware, and Genie Networks, among others. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in India? Are the vendors in India ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 South Korea Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K32-01-00-00-00 South Korean DDoS solution market witnessed a growth of 12.1% on a YoY basis and reached $28.7 million of vendor revenue in 2016. The rise of DDoS attacks in South Korea has helped to raise awareness among many businesses. Many vendors and service providers announced that South Korea was among the top 10 source countries of DDoS attacks. Though the trend of DDoS attacks whereby hackers exploited IoT devices to launch massive attacks has risen globally, South Korea mainly experienced small- volume attacks in 2016. To showcase their hacking skills, many students developed their own hacking tools and created zombie PC networks for DDoS attacks. In addition to market growth analysis, the study highlights the key driving forces of the DDoS market. Key drivers include better awareness of security due to constantly evolving DDoS attacks which will eventually stimulate the stronger adoption of DDoS solutions; growing concerns over threats to key infrastructure and strong requirements for cyber resiliency which are driving government organizations and service providers to upgrade their network infrastructure and mitigation capacities; the rise in the number of connected devices (IoT devices) which requires businesses and service providers to strengthen their protection capability; tightened requirements for compliances which drive organizations to invest in DDoS solutions to protect infrastructure and data; growing concerns over business disruption and reputation loss which drive many large organizations to expand their in-house DDoS mitigation capacity; and incomplete ability of legacy security approaches which causes customers to look at dedicated defense solutions to tackle threats and mitigate attacks. Market trends are analyzed for the study period 2015 to 2021, with the base year being 2016. DDoS solution is the key focus area in this study. The vertical segmentation in this study includes the government, banking, financial services and Insurance (BFSI), service provider, manufacturing, education, eCommerce, and other sectors. Companies analyzed in the South Korean DDoS solution market's competitive landscape include Akamai, AhnLab, WINS, and CD Networks. Key Questions This Study Will Answer Is the DDoS solution market growing? How long will it continue to grow, and at what rate? Are the existing competitors structured correctly to meet customer needs? Will DDoS solutions continue to exist, or will other solutions and services take its place? How will the structure of the market change with time? Will the services replace the product markets? What are the most common DDoS threats in South Korea? Are the vendors in South Korea ready to go it alone, or do they need partnerships to take their business to the next level? Mon, 28 Aug 2017 00:00:00 +0100 Closing the Effectiveness Gap in Data Protection: Promising Solutions from IBM, Micro Focus, and GhangorCloud http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-37-00-00 Not only is data protection a challenge; the level of concern in protecting data, and protecting the privacy of data subjects, impacts enterprise decisions on the adoption and use of big data and analytics (BDA) and cloud services. Ironically, a primary objective of BDA and cloud services is to assist enterprises in extracting greater value from data. It is ironic that numerous approaches to data protection for BDA and cloud environments have existed for decades--nearly as long as these environments have existed. This stubbornly high level of concern, when solutions are available, leads to a conclusion that the state of the art in data protection has fallen short in meeting the challenges enterprises face in protecting data. We believe this gap can be closed. In this SPIE we describe three promising data protection solutions from IBM, Micro Focus, and GhangorCloud. Each is unique in the data protection challenges it addresses. Fri, 25 Aug 2017 12:28:42 +0100 Cloud Management Platform Buyers Guide, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=99E4-00-2A-00-00 In this buyer s guide, we provide an overview of the hybrid cloud management market, including key drivers and restraints for businesses seeking hybrid cloud management services. We also identify and define three main areas of hybrid cloud management: service management, access management, and service orchestration and optimization. Within each category, providers are compared based on their capabilities in several criteria. Finally, we discuss what advances the market is likely to see in the coming months. Fri, 25 Aug 2017 00:00:00 +0100 EMEA Conferencing Services Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MCE3-01-00-00-00 This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in EMEA. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provided for the UK, Germany, France, Benelux, Nordics, Spain, Italy, Rest of Europe and Middle east and Africa. The study also provides market shares for the leading conferencing service providers (CSPs) in EMEA. This study is a part of Frost & Sullivan's broader coverage of unified communications and collaboration solutions. Tue, 22 Aug 2017 06:26:42 +0100 MPLS/IP VPN Services Market Update, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=A314-00-93-00-00 In this research service, MPLS/IP VPN means VPN services enabled over a carrier s private MPLS network. VPN service is a site-to-site connection, with the service provider managing the end-to-end network. A private IP VPN uses the infrastructure of one network provider. A public IP VPN (or Internet VPN) carries data across multiple and nonspecific IP backbone infrastructures. Because a private IP VPN carries traffic across a single infrastructure, the provider can deliver greater standardized security, manageability, and connectivity service than a public service that relies on disparate network infrastructures. Because traffic is fully managed end to end, private IP VPNs also can offer greater guarantees for quality of service (QOS), supported by service-level agreements (SLAs). This study includes analysis and market forecasts for layer 3 VPN services that are provisioned for site-to-site connectivity, for which the service provider manages the routing tables. Tue, 22 Aug 2017 00:00:00 +0100