http://www.frost.com/prod/servlet/svcg.pag/ITCR - Contact Centers Research en-us Market Engineering Research Service This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed. http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=N329-01-00-00-00 Thu, 8 May 2008 10:37:37 +0100 http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=N329-01-00-00-00 White Paper This research service profiles 18 market contact centre technology, equipment and infrastructure suppliers building strong positions in the South African contact centre infrastructure environment. It profiles Avaya, ATIO, Aspect, Interactive Intelligence, Intelleca, Ericsson, Alcatel-Lucent, Business Connexion, Mitel, Nortel, Ninzi-Connect; Panasonic; Real Connect; Spescom; Siemens; Storm Telecoms; Vox Telecoms and Telkom South Africa. It also presents a comprehensive overview of the competitive environment and the development of technologies in the market. This study identifies key opportunity areas that exist in the South African contact centre technology space http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=M1A2-01-00-00-00 Tue, 15 Apr 2008 05:27:41 +0100 http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=M1A2-01-00-00-00 Market Insight The Kenyan government has thrown its weight behind the ICT sector as a key driver for economic growth. In line with this strategy is the government's aim to grow both the domestic and offshore call centre markets. http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=126905682 Mon, 7 Apr 2008 00:00:00 +0100 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=126905682 Best Practices Research These awards are presented based on a research study that examines market trends, challenges, drivers, critical success factors and vendor offerings for Speech Analytics in Contact Centers. http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R2CA-01-00-00-00 Mon, 31 Mar 2008 10:38:24 +0100 http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R2CA-01-00-00-00 Best Practices Research These awards are presented based on a research study that examines market trends, challenges, drivers, and vendor offerings for Hosted Contact Center Solutions in EMEA. http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R317-01-00-00-00 Mon, 31 Mar 2008 10:38:23 +0100 http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R317-01-00-00-00 Best Practices Research These awards are presented based on a research study that examines market trends, challenges, drivers, and vendor offerings for the North American Outbound Dialing Market. http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R2E9-01-00-00-00 Mon, 31 Mar 2008 10:33:23 +0100 http://www.frost.com/prod/servlet/report-homepage.pag?Src=RSS&repid=R2E9-01-00-00-00 Market Insight How Green are Contact Centers Today? http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=125518698 Tue, 25 Mar 2008 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=125518698 Market Insight Kenya is Calling - The Rise of the Kenyan Call Centre Market http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=124704840 Mon, 17 Mar 2008 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=124704840