http://www.frost.com/prod/servlet/svcg.pag/IT00 - Information and Communication Technologies Research en-us Stratecast Strategic Forecasting This SPIE will: --Describe end-to-end tokenization in the protection and securing of payment card numbers --Discuss the factors that have contributed to interest in this solution --Assess whether end-to-end tokenization will gain adoption in other areas of fixed format data protection and security http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-25-00-00 Fri, 3 Feb 2012 13:26:02 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-25-00-00 Market Engineering Research The attached tracker presents mobile communications metrics for tier I mobile operators in the United States and the Canadian mobile communication markets. In addition, statistics on mobile subscribers, service, and data revenue (including the ARPU), prepaid and post paid subscribers, capital expenditures, minutes of usage, cost per gross addition, cash cost per user, and others are provided. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-3C-00-00 Fri, 3 Feb 2012 12:08:03 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-3C-00-00 Market Engineering Research Businesses have a multitude of choices in deploying UC&C applications that include using traditional physical servers, virtualized environments, and public and private cloud deployments. While many enterprises will take the opportunity to offload UC to a hosted cloud provider, it is believed that most enterprises, particularly in the mid-size and large-size segment, will opt toward on-premises, private cloud services. This study discusses the benefits and challenges of implementing UC&C in a private cloud. It also provides some practical recommendations for IT staff looking to deploy UC&C in a private cloud. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3F-00-00 Fri, 3 Feb 2012 12:08:02 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3F-00-00 Market Engineering Research Service This strategic analysis is part of Frost & Sullivan's continued coverage of the conferencing and collaboration marketplace. Within this analysis, Frost & Sullivan has identified industry challenges, key trends, market drivers and restraints, and competitive trends in the North American audio conferencing services market. Further, this study provides revenue minute, pricing and revenue forecasts. It also includes competitive analysis and estimated vendor market shares. This analysis provides market participants with a detailed look at the current and changing dynamics in the fast-evolving audio conferencing services marketplace. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA42-01-00-00-00 Fri, 3 Feb 2012 11:53:02 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA42-01-00-00-00 Market Engineering Research Service This research service offers an analysis of the India's enterprise telephony market for CY 2010. It analyses market trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and major public customer wins. The enterprise telephony market is segmented into Private Branch Exchange (PBX), Key Telephone System (KTS), Wireless Private Branch Exchange (WPBX) and the Internet Protocol Private Branch Exchange (IP-PBX) markets. This research is based on Frost & Sullivan's proprietary T.E.A.M methodology, which ensures that clients have complete "360 Degree Perspective" from which to drive decision-making. It provides market sizing and market share by application as well as by vendor. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P573-01-00-00-00 Fri, 3 Feb 2012 02:43:02 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P573-01-00-00-00 Stratecast Strategic Forecasting The ten companies that Stratecast has chosen as its '10 to Watch' in 2012 represent the practical application of innovation to transformation, and are delivering proven products that enable CSPs to differentiate their businesses and, most importantly, their approach to delivering quality products and exceptional customer support. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-8A-00-00 Thu, 2 Feb 2012 15:43:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-8A-00-00 Market Engineering Research The fibre-based broadband market in the Netherlands is growing at a faster rate than many other Western European countries. The major reasons are interest of the incumbents, timely regulations, and activities of municipalities. But a number of factors can speed the growth of the number of subscribers and the number of households passed by fibre. This study analyses those factors, and forecasts the number of subscribers for fibre-based broadband services and the number of households passed by fibre. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9845-00-14-00-00 Thu, 2 Feb 2012 10:10:35 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9845-00-14-00-00 Press Release Based on recent analysis of the communications service provider (CSP) billing mediation market, Stratecast Frost & Sullivan recognizes DigitalRoute with the 2011 Stratecast Global CSP Billing Mediation Competitive Strategy Innovation Award. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252616497 Thu, 2 Feb 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252616497 Market Engineering Research Service This study covers the global broadcast and digital terrestrial transmission (DTT) video encoders market. It provides drivers and restraints; technology and market trends; demand analysis; and strategies for growth. The market has three main applications: contribution, DTT, and distribution/backhaul. Revenue forecast, unit forecast, price forecast, and regional breakdowns for NALA, EMEA, and APAC are provided. In-depth competitive analysis, including vendors' market shares are provided, along with the profiles of the key vendors in the industry. The base year is 2011. Forecasts run through 2016. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA70-01-00-00-00 Wed, 1 Feb 2012 15:44:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA70-01-00-00-00 Press Release India will be at the core of global business and commercial activity with projections for the largest working-age and youngest population in 2020. India will also be home to 864 million middle class households by then, which will spur demand for white goods and compel companies to experiment with the low-cost segment. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252553748 Wed, 1 Feb 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252553748 Stratecast Strategic Forecasting With continued growth in demand from all segments, the U.S. data center market is thriving. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=99E4-00-07-00-00 Tue, 31 Jan 2012 15:30:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=99E4-00-07-00-00 Press Release Based on its recent analysis of the contact center applications market, Frost & Sullivan recognizes NICE with the 2011 Latin American Agent Performance Optimization Award for Market Share Leadership. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252457162 Tue, 31 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252457162 Press Release Based on its recent analysis of the managed security service providers (MSSPs) market, Frost & Sullivan recognizes Nuspire with the 2011 North America Frost & Sullivan Award for Entrepreneurial Company of the Year. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252507906 Tue, 31 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252507906 Press Release Based on its recent analysis of the speaker verification biometrics market, Frost & Sullivan recognizes Recognition Technologies, Inc. with the 2011 North American Frost & Sullivan Award for New Product Innovation. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252507974 Tue, 31 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252507974 Market Engineering Research Service South Africa's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are looking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure on business environment by advanced and fast evolving technology have forced companies to develop IT strategies to reduce costs while increasing efficiency and ensuring global competitiveness. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7B5-01-00-00-00 Mon, 30 Jan 2012 05:54:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7B5-01-00-00-00 Market Engineering Research Service This research service analyses the developing hosted unified communications and collaborations services market in Europe. The study covers key market challenges, drivers, restraints, trends and regional forecasts. It discusses hosted IP telephony market and the growing user base of unified communications and collaboration services bundles within that market. Additionally, it includes profiles of selected market participants. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7C4-01-00-00-00 Mon, 30 Jan 2012 05:33:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7C4-01-00-00-00 Market Engineering Research Service This study examines the trends in the contact center outsourcing services markets in Colombia and Peru and forecasts the market demand. It provides an extensive coverage of the services delivered both in each of the local markets and those provided from these countries to others overseas. As well, it shows the data for outsourcing offshore services alone, thereby excluding those offshore operations inhouse. Finally, within this study, revenues have been defined as those received by outsourcing companies for the provision of customer-agent interaction services in Colombia and Peru. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NAA3-01-00-00-00 Mon, 30 Jan 2012 03:35:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NAA3-01-00-00-00 Market Engineering Research Service This study will provide in-depth quantitative analysis of the main regional European markets, namely the United Kingdom, Germany, France, Spain, Switzerland, Scandinavia, Benelux and Eastern Europe. The analysis also covers Africa and Middle East (MEA) to the extent of the information availability due to the market's nascent stage. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M73F-01-00-00-00 Mon, 30 Jan 2012 03:35:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M73F-01-00-00-00 Market Engineering Research Service This study examines the trends in the contact center outsourcing services markets in Argentina and Chile and forecasts the market demand. It provides an extensive coverage of the services delivered both in each of the local markets and those provided from these countries to others overseas. As well, it shows the data for outsourcing offshore services alone, thereby excluding those offshore operations inhouse. Finally, within this study, revenues have been defined as those received by outsourcing companies for the provision of customer-agent interaction services in Argentina and Chile. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA46-01-00-00-00 Mon, 30 Jan 2012 03:27:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA46-01-00-00-00 Market Engineering Research Service After experience a difficult year at 2009 caused by economic crisis, the Southern Cone market resumes the growth at 2010. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA7F-01-00-00-00 Mon, 30 Jan 2012 03:27:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA7F-01-00-00-00 Market Engineering Research Service This research covers the global marketing process optimization solutions market. Frost & Sullivan defines the MPOS market as a value chain of product suites that offer marketing departments the ability to execute marketing functions including: planning, creation of print and digital marketing collateral, campaign and workflow management, benchmarking, marketing automation, analytics, and social media integration. Growth by region is forecasted, and demand analysis by industry vertical is provided. An analysis of the competitive structure including vendors' market shares is performed, and detailed profiles of the key vendors are outlined. The base year is 2010 with forecasts through 2017. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9AE-01-00-00-00 Mon, 30 Jan 2012 03:13:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9AE-01-00-00-00 Market Engineering Research Service UC applications are becoming easier to deploy and bringing a large specter of benefits to companies, allowing them to improve efficiency and productivity of their employees http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NAA5-01-00-00-00 Mon, 30 Jan 2012 03:12:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NAA5-01-00-00-00 Market Engineering Research Service Despite not had been much affected by the 2009 economic crisis, the Brazilian market keeps the pace at 2010. The competitive landscape has the presence of many local vendors that are focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities in the future. In general, the licensing model will also evolve to offer more granular solutions. Device consumerization is diversifying the mobile devices landscape, and its fast adoption is creating a positive impact on mobile UC applications. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA47-01-00-00-00 Mon, 30 Jan 2012 02:58:33 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA47-01-00-00-00 Market Engineering Research Service This research deals with the global market interactive kiosks. Detailed global market trend analysis including drivers, restraints, technology trends and pricing analysis are provided for global interactive kiosks markets. Detailed revenue and unit shipment forecasts are provided for the global interactive kiosks markets, broken down by verticals retail, self-checkout, photo, government, banking & finance, tourism transportation & entertainment and others. The global market has been segmented as North and Latin America, EMEA and Asia Pacific. Competitive landscape in terms of major participants and market share analysis is provided. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA8E-01-00-00-00 Mon, 30 Jan 2012 02:33:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA8E-01-00-00-00 Market Engineering Research Service After a stellar 2009, the world audio conferencing bridge market http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N933-01-00-00-00 Mon, 30 Jan 2012 01:10:32 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N933-01-00-00-00 Press Release Wireless Charging, Energy Harvesting, Smart Pills and batteries for renewable electricity storage and electric vehicle batteries http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252449899 Mon, 30 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252449899 Stratecast Strategic Forecasting In this paper, Stratecast presents an analysis of the factors driving CSPs to compete in the cloud computing market, the changing competitive landscape, and examples of various initiatives where CSPs are transforming themselves to harness the attractive cloud opportunity. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-24-00-00 Fri, 27 Jan 2012 13:32:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-24-00-00 Technical Insights Alert This issue profiles cloud-based multi-factor authentication for centralized control, comprehensive solution for network analysis and topology mapping, and a highly secure portable hard drive. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D970-00-3A-00-00 Fri, 27 Jan 2012 05:14:32 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D970-00-3A-00-00 Stratecast Strategic Forecasting This report includes a market share analysis, five-year market forecast, and assessment profiles for the 53 suppliers identified as offering solutions with policy management linked to rating & charging. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-89-00-00 Thu, 26 Jan 2012 12:32:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-89-00-00 Press Release Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Sykes Enterprises, Incorporated with the 2011 North American Frost & Sullivan Award for Customer Value Enhancement. SYKES focuses on establishing long-term client relationships by providing consistently high-value, high-quality customer service, not only in North America but across the globe. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252218347 Thu, 26 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252218347 Press Release Next generation (fibre) network markets in Europe have begun to enjoy government patronage thanks to favourable regulations and government investments. This advantage, along with the efforts of market participants, is expected to be the driver for uniform deployment of fibre in any country. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252219040 Thu, 26 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252219040 Market Engineering Research The United States Computer Emergency Readiness Team (US-CERT) has been a central institution in the national cyber security strategy since 2003. The US-CERT has a track record of success and has grown in prominence in the security community. However, there remains confusion and a lack of awareness about the US-CERT, its mission, and its capabilities. To dispel this confusion and promote awareness of the US-CERT's value, this article will explore the US-CERT's mission, role, characteristics, and capabilities. This paper will also seek to improve awareness among readers of the work that US-CERT produces, how to leverage it, and how to interact with the organization. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0F-00-00 Wed, 25 Jan 2012 12:32:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0F-00-00 Market Engineering Research Service Indian Mobile network technologies have been continuously evolving in the past decade both in retail as well as enterprise segment. Providers have also understood the importance of enterprise specific offerings because of enterprise segment being a very lucrative and a highly potential segment. Widespread access to mobiles and higher awareness levels are some of the key success factors for mobile broadband in India enterprises. This research service provides in-depth impact analysis of emerging mobile broadband technologies like 3G and BWA on the Indian enterprises. Market intelligence such as competitive situation, market forecasts and technology evolution are examined. Detailed quantitative and qualitative analysis are also provided http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P549-01-00-00-00 Tue, 24 Jan 2012 21:29:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P549-01-00-00-00 Market Engineering Research Service This study covers the contact center applications market in the Latin America and Caribbean. It breaks the market into sub-regions and application segments including ICR, IVR, Outbound, and APO. It also focuses on market challenges, drivers, restraints, and trends. The Latin American contact center applications market grew 3.0 percent from 2009, and it is proving a positive investment area, shown by an encouraging seven-year growth rate. The Andean region grew the most and will continue to grow in the near future, showing a compound annual growth rate (CAGR) of 6.6 percent. Backed by a CAGR of 8.0 percent, APO income will increase by a total of 71.7 percent in these seven years, indicating the highest growth perceived for the base year. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA80-01-00-00-00 Tue, 24 Jan 2012 09:50:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA80-01-00-00-00 Market Engineering Research This market insight covers the social media and unified communication markets in South Africa and Kenya, by examining the current mobile broadband penetration and uptake of smartphones in both countries.The research service includes an analysis of key market trends, market dynamics, and the current market status in terms of social media solutions deployments . This research service also discusses the profiles of key vendors in both the countries. This study highlights key telecom indicators and determines the potential growth of the different unified communications solutions which incorporate social features. Strategic recommendations are also provided in the report The base year for the research service is 2010. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M6DF-01-00-00-00 Fri, 20 Jan 2012 08:11:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M6DF-01-00-00-00 Market Engineering Research This research service was conducted on the social media and unified communication markets in South Africa and Kenya in order to analyse the uptake of unified communications, which incorporate consumer-web applications by enterprises. The objectives of the research service are to analyse market dynamics, specifically the challenges and restraints in these markets, to outline key market trends for unified communications in the social media space, and provide key vendor profiles. In addition, strategic recommendations have been provided. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M6DF-01-01-00-00 Fri, 20 Jan 2012 08:11:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M6DF-01-01-00-00 Market Engineering Research http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-40-00-00 Fri, 20 Jan 2012 03:54:33 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-40-00-00 Technical Insights Alert This issue profiles an efficient cross-platform technology for mobile application development, a high-performance storage appliance for critical businesses, and faster execution of hive queries for accelerating big data analytics. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D880-00-5E-00-00 Fri, 20 Jan 2012 02:39:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D880-00-5E-00-00 Market Engineering Research Service This study covers conferencing endpoints that sit on a conference table or used as a personal conferencing device, which provide high-end audio functionality such as echo cancellation and full duplexing. With increased penetration of Unified Communications and use of audio services such as Skype, the market for universal service bus (USB) audio conferencing endpoints is showing high growth. Because of the importance of the USB market, Frost & Sullivan has segmented this study into USB appliances for connection to a computer with softphone capabilities and non-USB, IP/TDM appliances that function directly with a voice network. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9B0-01-00-00-00 Wed, 18 Jan 2012 09:51:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9B0-01-00-00-00 Market Engineering Research Service This study covers the state of the Philippines mobile and fixed communications market, examining drivers, restraints and opportunities for growth. The research service examines growth in terms of revenue, subscriber volume, average revenue per user and mobile data uptake. Following from these, the market is divided into two segments, namely (i) mobile communications and (ii) fixed communications segments with forecast for the period from 2011 to 2016, with 2010 as the base year. In addition, an in-depth analysis of the competitive situation of the key operators and their market share is carried out to explain the current and future trends in the market. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P592-01-00-00-00 Wed, 18 Jan 2012 08:04:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P592-01-00-00-00 Customer Research The study investigates European business users' preferences regarding information and communications products and vendors, and service and service providers. In particular, the study measures the awareness and usage of information and communications technology (ICT) products and services, identifies the frequency and level of ICT tool usage, and keys out the leading ICT companies. The study was conducted in March and April, 2011 by means of a Web-based survey. In effect, 315 European business users of ICT solutions were surveyed. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M713-01-00-00-00 Wed, 18 Jan 2012 07:48:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M713-01-00-00-00 Market Engineering Research Service This 120-slide research service encompasses an analysis of West and Central African broadband markets, specifically Nigeria, Ghana, the Democratic Republic of Congo and Gabon. It includes an analysis of key market developments and trends, the market size in terms of revenue and subscribers, demand and competition. It also investigates the deployment of new technologies in West and Central Africa. This study identifies the broadband market forces in the four countries and determines the potential growth of different broadband services. The base year for the research study is 2010 and the forecast period is from 2011 to 2017. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M733-01-00-00-00 Tue, 17 Jan 2012 03:43:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M733-01-00-00-00 Market Insight http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=251491094 Tue, 17 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=251491094 Press Release Frost & Sullivan's launch of the complimentary Growth, Innovation and Leadership (GIL) Community Newsletter is designed to provide executives industry news http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251551244 Tue, 17 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251551244 Market Engineering Research Network firewalls are an essential component of any IT security architecture. However, these products remained fundamentally unchanged for well over a decade. As a result, lack of innovation combined with high market saturation has caused the firewall market's growth to stall in recent years. Now, innovative firewall technologies are providing better protection for customers and are reinvigorating the market's growth. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0B-00-00 Fri, 13 Jan 2012 11:44:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0B-00-00 Stratecast Strategic Forecasting This Stratecast SPIE report will discuss strategies for slicing Big Data into digestible bytes and harnessing its power to drive real-world solutions. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-22-00-00 Fri, 13 Jan 2012 09:21:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-22-00-00 Market Engineering Research http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3F-00-00 Wed, 11 Jan 2012 23:10:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3F-00-00 Market Engineering Research Service This study covers the state of the North American Managed Security Service Provider market. It examines drivers and restraints for growth, pricing, distribution, demand, and geographical trends. Additionally, there is an in-depth analysis of the competitive situation, including vendors' market shares, along with detailed profiles of the key vendors in the industry. The base year is 2010 with forecasts running through 2015. The market is further divided into three service sub-segments: managed/monitoring (CPE), cloud-based security, and assessment. These sub-segments are further broken down and offer forecasting for services in each sub-segment. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA04-01-00-00-00 Wed, 11 Jan 2012 11:25:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA04-01-00-00-00 Market Engineering Research http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3E-00-00 Tue, 10 Jan 2012 00:57:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3E-00-00 Press Release Based on its recent analysis of the outbound customer contact solutions market, Frost & Sullivan recognizes ALI Solutions with the 2011 North America Frost & Sullivan Award for Customer Value Enhancement. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251031317 Tue, 10 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251031317 Press Release Based on its recent analysis of the desktop videoconferencing market, Frost & Sullivan recognizes Avistar Communications Corporation with the 2011 Global Frost & Sullivan Award for New Product Innovation. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251031392 Tue, 10 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=251031392 Country Industry Forecast The ICT industry is one of the major non-oil-and-gas-based industries in the UAE. In 2010, it contributed 3.2 percent of the gross domestic product (GDP). The UAE Government has invested in the development of ICT infrastructure with different free-trade zones and the ongoing installation of a fiber-optic network. In addition, the government's liberalized policy initiatives have induced market flexibility to attract multinationals. Investment opportunities are envisaged in the fixed-line, mobile-phone, hardware, software, and IT-services sectors. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=4737-01-00-00-00 Mon, 9 Jan 2012 10:22:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=4737-01-00-00-00 Market Engineering Research Enterprise mobility has been steadily growing to impressive levels over the last few years. However, one of the major challenges that the IT organizations are face with today is the complexity that surrounds enterprise mobility. Managing users, technology and costs has become primary for running an efficient and seamless mobility environment. The heterogenous device and operating system environment has further catapulted the challenge for IT managers. Their inexperience in mobility has given an impetus for specialized mobility management solutions which step in to address the various challenges and issues of the enterprises. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-35-00-00 Mon, 9 Jan 2012 09:35:32 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-35-00-00 Press Release Based on its recent analysis of the contact center outsourcing services market, Frost & Sullivan recognizes Teleperformance Argentina with the 2011 Latin America Frost & Sullivan Award for Customer Value Enhancement. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=250886869 Mon, 9 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=250886869 Decision Support Database The Mobile Communications Decision Support Database focuses on Mobile subscribers, Handsets, Portable PCs and other relevant measurements that are of interest to mobile communication service providers and mobile devices manufacturers. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD21-00-02-00-00 Fri, 6 Jan 2012 03:58:44 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD21-00-02-00-00 Decision Support Database Information and Communication Technology Spending Decision Support Database provides an overview of the growth trends in the ICT, IT and Telecom Spending across. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD22-00-02-00-00 Fri, 6 Jan 2012 03:58:40 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD22-00-02-00-00 Decision Support Database Internet Access Services Decision support Database provides an overview of the growth trends in the Internet user and Subscriber base as compared to development of Technology infrastructure. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD03-00-01-00-00 Fri, 6 Jan 2012 03:58:35 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD03-00-01-00-00 Decision Support Database Business & Residential Telecom Services Decision Support Database provides market intelligence on the broad categories of basic telecom services and equipment. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD03-00-02-00-00 Fri, 6 Jan 2012 03:58:32 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD03-00-02-00-00 Press Release Based on its recent analysis of the sensor cloud computing market, Frost & Sullivan recognizes MicroStrain, Inc. with the Global Frost & Sullivan Award for Product Leadership for SensorCloud http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=250559496 Thu, 5 Jan 2012 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=250559496 Market Engineering Research Service The U.S. mobile penetration levels are at the 90 percent mark. An increasing number of mobile subscribers are using various content services and applications on their devices, which opens up newer avenues for mobile advertising. Penetration of next-generation mobile handheld devices such as Smartphones and tablet PCs have opened up newer possibilities in mobile advertising. Adoption of mobile advertising by nation's largest mobile operators, leading technology vendors, major online advertising solution providers and innovative MVNOs is a testament to the perceived potential of the market opportunity. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA11-01-00-00-00 Sat, 31 Dec 2011 03:54:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA11-01-00-00-00 Market Engineering Research Service The research service provides a strategic analysis on the Southern African broadband communications market through highlighting key growth markets such as South Africa, as well as the emerging markets such as Lesotho, Zambia and Zimbabwe. Although operators are facing various challenges, the region is expected to show strong growth in the next three to five years through increasing network coverage and offering innovative data services. The research service also identifies growth opportunities and recommends a broad frame of strategies which add value to operators for developing strategic visions. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7A9-01-00-00-00 Sat, 31 Dec 2011 03:53:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M7A9-01-00-00-00 Market Engineering Research Service This study provides the state of Asia Pacific web conferencing market,which includes software and services segments. It examined the key market findings, drivers and restraints for growth, pricing trends, vertical and horizontal outlook and geographical trends. Following from these, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including vendors' market shares is performed, along with detailed competitive assessment in the industry. The base year is 2010 with forecasts running through 2017. Detailed analysis of six sub-regions is included. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5A5-01-00-00-00 Sat, 31 Dec 2011 03:37:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5A5-01-00-00-00 Market Engineering Research Service IPTV is becoming a mature pay TV technology now with wide scale deployment in the Asia Pacific region. IPTV has been most successful in markets with significant fiber deployment. Due to the difficulty of providing interactive services with traditional pay TV technologies, some cable TV operators in mature markets are exploring options to migrate to IPTV. IPTV profitability is still one of the key concerns of providers due to the heavy investments required for content and also for fiber infrastructure. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5BA-01-00-00-00 Sat, 31 Dec 2011 02:43:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5BA-01-00-00-00 Market Engineering Research Service The study provide an overview into the feature phone and Smartphone market in India.The report discuss in detail the market trends, market drivers and challenges for the growth of the feature phone and smartphone market and also includes market share and market forecasts. The study also talks about the Tablet PC market in the country and gives some trends and forecasts for the same. Lastly a comprehensive vendor roadmap and pricing analysis is included in the report. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5BF-01-00-00-00 Sat, 31 Dec 2011 01:37:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5BF-01-00-00-00 Market Engineering Research Service A strong driver for the adoption the mobile broadband market in Asia Pacific remains to be the lack of fixed-line infrastructures in populous markets such as China, India, Bangladesh, Pakistan, and so on. The Asia Pacific region is expected to witness a boost in the use of Long-Term Evolution (LTE) technology due to the proliferation of smartphones and devices in the area. The region has already made a strong start with LTE; seven networks have already been commercially launched in Japan, South Korea, Hong Kong, Singapore, the Philippines and Australia http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5FA-01-00-00-00 Sat, 31 Dec 2011 00:40:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P5FA-01-00-00-00 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the banking industry across contact channels including: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1527. Companies benchmarked in this study include but are not limited to: Bank of America, Capital One, Chase Bank, Citibank, HSBC, JPMC, PNC Bank, SunTrust Bank, TD Bank, and Wells Fargo. Within the industry, the most popular contact channels are phone/live agent and website self-service. E-mail and IVR have been used by significantly fewer customers, while website chat with a live agent seems is a niche channel. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8E1-01-00-00-00 Fri, 30 Dec 2011 09:56:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8E1-01-00-00-00 Market Engineering Research Service This strategic analysis is part of Frost & Sullivan's continued coverage of the enterprise telephony marketplace. Through extensive primary and secondary research, this analysis provides telephony equipment vendors, service providers, value-added resellers (VARs), systems integrators (SIs) and other market participants with a detailed analysis of the telephony customer premises equipment (CPE) services marketplace. Within this analysis, Frost & Sullivan has presented the market drivers, restraints, competitive landscape, segmentation, demand, market shares, and revenue of the rapidly evolving telephony CPE market. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA61-01-00-00-00 Fri, 30 Dec 2011 09:56:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA61-01-00-00-00 Technical Insights Research Service With the consumerization of IT and increasing ubiquity of smart mobile devices, users and employees alike are persistently connected to the social media environment. However, this massive expansion of social networks has introduced a novel attack vector for hackers and scammers. Numerous confidential data such as intellectual property, employees' profile, customer related data and many more could be easily accessed and abducted by these hackers via highly customized attacks. Thus, there is a dire need for a more intelligent and robust security systems/technologies to avert these ravaging threats. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E2-01-00-00-00 Fri, 30 Dec 2011 05:45:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E2-01-00-00-00 Technical Insights Research Service The research service evaluates the key trends of M2M communications. Its features and benefits also form a part of the research service, along with a comparative analysis of types of M2M. It also assesses the main stakeholders throughout the value chain of M2M, and evaluates their roles in the adoption of this technology. Key innovations by these stakeholders are provided along with their impact on the industry. Further, the key challenges hindering the growth of the M2M market are outlined, along with the industry initiatives that are striving to address these challenges. Finally, a quantitative analysis of the emerging application sectors of M2M communications is included. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E0-01-00-00-00 Fri, 30 Dec 2011 05:30:32 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E0-01-00-00-00 Technical Insights Research Service This research service offers insights on the funding trends within the Mobile LBS space, and offers recommendations for investors and stakeholders who are interested in venturing into this market segment. In addition, Mobile LBS start-ups that might potentially require funds to take their technology to the next stage could benefit by getting a glimpse of key venture capitalists and other funding bodies. A list of focus areas that could enable entities in procuring funds is also provided as part of this research service. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E1-01-00-00-00 Fri, 30 Dec 2011 04:46:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E1-01-00-00-00 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the airlines industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=567. Companies benchmarked in this study include but are not limited to: AirTran, Alaska, American, Continental, Delta, JetBlue, Southwest, United, and US Airways. Within the industry, the most popular contact channels are: website self-service and phone/live agent. E-mail is less popular, while phone/IVR and chat with live agent are niche channels. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA15-01-00-00-00 Fri, 30 Dec 2011 04:45:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA15-01-00-00-00 Technical Insights Alert This issue profiles a highly scalable and rapid flow data analysis solution, a comprehensive security solution for virtual environment and cloud environment, and an ultrafast network tunneling solution. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D970-00-39-00-00 Fri, 30 Dec 2011 03:39:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D970-00-39-00-00 Market Insight It is taking time to sink in that the New Year is upon us. It's been yet another overwhelming 12 months covering the digital media markets internationally. Even as the world gets covered in another pall of gloom due to recessionary conditions in Europe, currency fluctuations and natural disasters in Asia, the mood in the media technology markets continue to be positive, if not overtly upbeat. http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=250163097 Fri, 30 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=250163097 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the auto insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1232. Companies benchmarked in this study included but were not limited to AAA, Allstate, Farmers, Geico, Liberty Mutual, Nationwide, Progressive and State Farm. Within the industry, the most popular contact channel is phone/live agent. Website self-service and e-mail were used by significantly fewer customers. Phone/IVR and website chat with live agent are niche channels. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8E0-01-00-00-00 Thu, 29 Dec 2011 11:29:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8E0-01-00-00-00 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the health insurance industry across many contact channels including: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=1157. Companies benchmarked in this study included but were not limited to Aetna, Anthem, Cigna, Government Medicare, Health Net, Humana, Kaiser Permanente, and United Health. Within the industry, the most popular contact channels is phone/live agent. Website self-service and e-mail were used by significantly fewer customers, while phone/IVR and website chat with live agent are least popular. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8DF-01-00-00-00 Thu, 29 Dec 2011 10:12:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8DF-01-00-00-00 Technical Insights Research Service Virtualization facilitates logical division of different components of the computing system thereby extending the available physical resource into virtual components. Leveraging on this concept different kinds of virtualization technologies have evolved in the past years. As organizations are focusing on mobility, this research service offers insights on how the different kinds of virtualization techniques can be utilized in developing a mobile virtual environment. This research service offers insights on the roadmap and penetration prospects of virtualization technology and recommendations for stakeholders to enhance their penetration in the market. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2F5-01-00-00-00 Thu, 29 Dec 2011 04:27:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2F5-01-00-00-00 Technical Insights Research Service Modern technology has created highly realistic battlefields and weapons training, minimizing the risk of injury during training and dramatically lowering training costs. The latter consideration is particularly valuable as many nations in an economic slump strive to reduce or re-prioritize military budgets. Simulation technologies are developing at a rapid pace, allowing armed forces to train their troops, both recruits and veterans, in new tactics to deal with evolving threats. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E3-01-00-00-00 Thu, 29 Dec 2011 02:55:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=D2E3-01-00-00-00 Customer Research Among the various mobile communication and computing products/services surveyed in this research, nearly all European CXOs use/own laptops/notebooks. Of all features surveyed, CXOs want their laptop/notebook to work every time they use it (reliability) and for it to be a quality product; these features have the highest priority, and all other features are considered less important. Compared to 2009, in 2011 European CXOs' smartphone usage for purely business purposes has declined, as smartphone use is also popular for personal purposes. Overall, European CXOs perceive wireless communication and battery life as the most important smartphone features. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M790-01-00-00-00 Wed, 28 Dec 2011 08:12:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M790-01-00-00-00 Market Insight The recent Frost & Sullivan's report on the Chinese Secure Web Gateway (SWG) Market indicated the top five positions were all captured by Chinese local vendors in 2010, all of which contributed to a total market share of 83.7 percent. http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249842394 Wed, 28 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249842394 Market Insight Frost & Sullivan recently released a new benchmark study regarding the IT Security Index in Asia Pacific region. http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249842517 Wed, 28 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249842517 Market Engineering Research The Frost & Sullivan Q3 2011 Vulnerability Tracker is compiled from various public sources to analyze the vulnerability landscape from 2000 to the present. Vulnerability data is collected, queried, and segmented, resulting in a wealth of information that is intended to provide qualitative commentary on the research industry and to recognize the most prolific disclosers of new vulnerability reports. The top research companies are interviewed to provide industry and technology trends.Within this analysis, Frost & Sullivan has identified key market trends, competitive analysis, and growth opportunities in order to quantify and evaluate the vulnerability research market. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0C-00-00 Tue, 27 Dec 2011 17:00:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9856-00-0C-00-00 Market Engineering Research Service This study covers the world software license management market (aka software rights management or entitlement management). It provides drivers and restraints; technology and market trends; demand analysis; and strategies for growth. The market is analyzed in three segments desktop, embedded and cloud, and for three regions - NALA, EMEA, and APAC. In-depth competitive analysis, including vendors' market shares is provided, along with profiles of the key vendors in the industry. The base year is 2011. Forecasts run through 2018. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9FA-01-00-00-00 Tue, 27 Dec 2011 11:50:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9FA-01-00-00-00 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for health insurance, auto insurance, banking, airlines and telecom industries across the following contact channels: live agent phone, IVR, email, chat, and web self-service. A web-based survey methodology was used for this study: N=3000. Phone-live agent is a main customer contact channel for the telecom, auto insurance, and health insurance companies, while website self-service is a is a major contact channel for airlines. Overall, the most popular contact channels (website self-service and phone-live agent) receive the highest satisfaction ratings. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8CC-01-00-00-00 Tue, 27 Dec 2011 11:20:35 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8CC-01-00-00-00 Market Engineering Research Service The installed audio conferencing endpoints market experienced high revenue growth in 2010 as companies are beginning to increase their capital expenditures after over 2 years of holding on to cash reserves. For vendors in the market, the challenge to keep growing is closely tied to their ability to integrate their systems with high-end videoconferencing equipment to build out multi-functional conference rooms and auditoriums. This will be particularly difficult for those vendors that do not have their own videoconferencing equipment portfolio because price pressure in both the video and audio equipment markets restricts potential revenue without having the larger spend per sale that a video/audio combination would bring. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9AC-01-00-00-00 Tue, 27 Dec 2011 09:33:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9AC-01-00-00-00 Market Engineering Research Service Videoconferencing is undergoing a shift from being a nice-to-have to becoming a must-have technology . There has been an increased necessity for conferencing and collaboration tools that can deliver productivity enhancements, cost cutting, and communication with geographically dispersed workers. The videoconferencing services market is evolving at a fast pace to meet the market needs. With extensive primary and secondary research, this analysis provides CSPs and their partners with a detailed look at the current and changing dynamics in the fast evolving videoconferencing services marketplace. The study discusses market drivers, restraints and trends. It also provides revenue forecasts, vendor profiles and market share analysis. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9A5-01-00-00-00 Tue, 27 Dec 2011 09:27:35 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9A5-01-00-00-00 Customer Research This research study benchmarks various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the telecommunication industry across many contact channels: live agent phone, IVR, email, chat, and Web self-service. A Web-based survey methodology was used for this study: N=1389. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest, Sprint Nextel, Time Warner Cable, T-Mobile, U.S. Cellular, and Verizon. Within the industry, the most popular contact channels are: phone/live agent and website self-service. Phone/IVR and e-mail were used by significantly fewer customers. Website/chat with live agent is a niche channel. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA14-01-00-00-00 Tue, 27 Dec 2011 04:45:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=NA14-01-00-00-00 Market Engineering Research Service The Asia Pacific contact center applications market 2010 study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, Outbound, Call Monitoring, WFM, Speech and Multimedia applications, providing market sizing and market share by application, by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. Market drivers and restraints are also discussed for each country in APAC. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=4P40-01-00-00-00 Mon, 26 Dec 2011 06:44:33 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=4P40-01-00-00-00 Stratecast Strategic Forecasting In an industry that has long appeared to move at a glacial pace, change is now coming rapidly. As CSPs deploy IP access networks, the reality is that all traffic is data, all products are applications, and every user is unique. That is a fundamental change to the identity of a CSP. One of the key enablers of this profound transformation is innovation. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-88-00-00 Fri, 23 Dec 2011 13:37:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-88-00-00 Market Engineering Research This study presents and investigates the overarching trend in mobile content today the rise of smartphones and the application ecosystem. The study begins with a short history of mobile devices as a backdrop for the trends of today. The rise of the smartphone is investigated with forecasts given for smartphone sales figures, both per device manufacturer and as a percentage of overall mobile devices. Application stores are investigated with growth forecasts for both iOS and Android. The study then looks at some of the main issues affecting the mobile ecosystem and concludes with a spotlight on trends in mobile music. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-39-00-00 Fri, 23 Dec 2011 09:59:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-39-00-00 Market Engineering Research This analysis identifies challenges faced by IT and line-of-business (LOB) managers in the increasingly virtual and geographically distributed organization. It recommends a systematic approach to implementing technologies and processes that support the virtual workforce and enable it to effectively communicate and collaborate with the rest of the organization. The insight provided in this study can help vendors and service providers apply a more consultative approach in selling IT and communications solutions to distributed organizations. It can also help businesses more efficiently address the challenges related to the virtual workplace. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3B-00-00 Fri, 23 Dec 2011 09:44:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3B-00-00 Market Engineering Research Service This study covers the state of the Indian contact centers market, examining drivers and restraints for growth, pricing, distribution, demand and geographical trends. Following from these, market growth for the market segments are forecasted. The base year is 2010 with forecasts running through 2017. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall India level. Trends are examined in terms of contact center model, verticals as well as by country serviced. Labour trends in terms of salary are also listed. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P571-01-00-00-00 Fri, 23 Dec 2011 05:26:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P571-01-00-00-00 Market Insight http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249517595 Fri, 23 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249517595 Market Engineering Research Service This strategic analysis is part of Frost & Sullivan's continued coverage of the messaging and collaboration marketplace. Within this analysis, Frost & Sullivan has identified market drivers, restraints, competitive landscape, revenues, market shares and key market trends related to the North American hosted enterprise e-mail services market. With extensive primary and secondary research, this analysis provides messaging and collaboration vendors and service providers with a detailed look at the current and changing dynamics in the fast-evolving hosted enterprise e-mail services marketplace. The study can also benefit end-user organizations evaluating hosted e-mail services and providers. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8D0-01-00-00-00 Thu, 22 Dec 2011 15:22:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N8D0-01-00-00-00 Decision Support Database Economics and Demographics Decision Support Database Service is a compendium of various Economic, Demographic and Topographic measurements which are critical for any business to evaluate the external environment it operates into. In today's highly competitive market, it has become extremely important for the businesses to understand the changing environment and demographic pattern. This DSD service provides good insight into these aspects, thus helping businesses in evaluating the potential addressable market for its product and services http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD28-00-01-00-00 Thu, 22 Dec 2011 11:53:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=DD28-00-01-00-00 Market Engineering Research There has been widespread speculation and varying expectations regarding the future potential of desktop videoconferencing. This research service discusses the major industry and market dynamics and technology trends that are shaping the desktop videoconferencing market. The analysis herein will provide valuable insights as to how desktop videoconferencing is being adopted by businesses and enterprises of all sizes. These trends reveal a significant market opportunity for vendors and other providers that are building the ecosystem to make desktop videoconferencing a reality for mainstream professional users. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3A-00-00 Thu, 22 Dec 2011 10:35:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-3A-00-00 Stratecast Strategic Forecasting This quarter, the market continued to decline in subscribers and revenue. It is clear the trend will likely continue in the coming years. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B9-00-00 Thu, 22 Dec 2011 09:44:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B9-00-00 Stratecast Strategic Forecasting This survey was conducted with 301 U.S.-based IT decision makers, reflecting a range of company sizes and industries. Stratecast looked beyond cloud adoption to ask our IT decision-maker respondents about their use of virtualization within their own private data centers. In doing so, we are seeking to understand their investment choices and priorities across a broad range of data center challenges, not just those related directly to cloud computing. The responses, presented in this study, will be of interest to cloud service providers, managed service providers, data center consultants, and systems integrators who are interested in helping enterprises build a data center roadmap that will serve their companies in the future. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=99E4-00-06-00-00 Wed, 21 Dec 2011 09:29:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=99E4-00-06-00-00 Market Engineering Research Service This research service provides a detailed view of the global market for visual collaboration managed services, examining the main drivers and restraints for growth. It also describes the key market trends, dynamics and influential market participants, as well as gives an overview of the principle market metrics together with a forecast of main revenue streams up to 2017. The study also describes main market segments that are utilizing the visual collaboration managed services. The base year is 2011. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M79A-01-00-00-00 Wed, 21 Dec 2011 00:36:09 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=M79A-01-00-00-00 Market Insight In 2012, we will witness the end ofbusiness as we know it. The relationship between technology and business will be inverted. Until recently, technology has typically been designed and implemented in order to support and enable business processes. http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249413486 Wed, 21 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/market-insight-top.pag?Src=RSS&docid=249413486 Market Engineering Research http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3D-00-00 Tue, 20 Dec 2011 22:23:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9817-00-3D-00-00 Stratecast Strategic Forecasting Year-over-year growth rate for IPTV and satellite providers is decreasing, indicating subscribers are likely moving to over-the-top services. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B7-00-00 Tue, 20 Dec 2011 10:45:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B7-00-00 Stratecast Strategic Forecasting Postpaid is growing slowly, while prepaid continues to increase its subscribership substantially. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B8-00-00 Tue, 20 Dec 2011 10:45:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D543-00-B8-00-00 Market Engineering Research The healthcare industry is the perfect target for unified communications and collaborative technologies (UC). Not only does UC improve urgent care, but it also allows healthcare providers to be successful in implementing more effective electronic records systems and improving customer satisfaction. Clearly, there is great potential for UC vendors in the healthcare industry. The following analysis will allow telephony providers and UC solution vendors to gain insight into the main drivers and challenges for the adoption of unified communications solutions in the healthcare sector, understand demand patterns, evaluate global expansion, analyze evolving competitive trends, and determine major strategic considerations to take into account. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-39-00-00 Tue, 20 Dec 2011 10:35:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9847-00-39-00-00 Stratecast Strategic Forecasting This report looks at the real-time rating & charging and other core billing sector. Rating & charging and other core billing is the second of four major functional domains that define end-to-end billing for the CSP marketplace. This report includes a market share analysis, five-year market forecast, and assessment profiles for the 76 suppliers identified as offering rating & charging and/or other core billing solutions. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-87-00-00 Tue, 20 Dec 2011 09:29:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D532-00-87-00-00 Press Release ICT-sektorn m ste ta itu med ett stort antal utmaningar. I alla ICT-branchens segment h ller leverant rerna p utveckla sina strategier f r att tillm tesg vergripande trender som till exempel http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=249290469 Mon, 19 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=249290469 Stratecast Strategic Forecasting Throughout the year, as part of our industry coverage and custom research, Stratecast analysts seek out and report on trends that are shaping the future of communications. As the end of the year approaches, we are taking this opportunity to identify the trends that will have the greatest impact in the next year, and why. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=A314-00-70-00-00 Fri, 16 Dec 2011 16:53:33 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=A314-00-70-00-00 Stratecast Strategic Forecasting This week's SPIE looks closer at what constitutes the M2M space and the phenomenal growth rate this market sector is experiencing. It identifies the industry sectors where M2M is having the greatest impact, and explains some business scenarios that involve M2M in ways different than traditional machine-to-machine connectivity by involving new billing-based monetization strategies. The report also explains how one billing solution supplier Cycle30 facilitates enhanced M2M offerings through its cloud-based monetization solution. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-21-00-00 Fri, 16 Dec 2011 13:02:30 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-21-00-00 Market Engineering Research This insight outlines the marketing automation software market, providing a high-level view of the market at large, as well as discussing the companies that leverage these solutions, and the pain points experienced. In addition, a case study of Frost & Sullivan's experience with an elected marketing automation solution is provided. Frost & Sullivan defines marketing automation software as solutions that automate processes integral to lead identification, qualification, and management. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9849-00-13-00-00 Fri, 16 Dec 2011 11:01:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9849-00-13-00-00 Market Engineering Research Service As communication service providers change their perception of online video from a traffic problem to a business opportunity, technologies like transparent caching will empower these service providers to capitalize on an ever growing source of revenue that is being woefully neglected right now. Transparent caching is expected to help spur the telecommunication industry to take charge of online video delivery in their own hands and help become content delivery networks in their own right. This study analyses the transparent caching market from a global perspective, includes a discussion of global drivers and restraints and competitive analysis. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9D7-01-00-00-00 Fri, 16 Dec 2011 10:46:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N9D7-01-00-00-00 Press Release Based on its recent analysis of the broadband communications market in Africa, Frost & Sullivan recognises Econet Wireless with the 2011 Africa Frost & Sullivan Award for customer value enhancement. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248902361 Thu, 15 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248902361 Press Release The Australian security-as-a-service market, which includes the delivery of content security services over the public network, grew by 17.2 per cent during the 2011 calendar year and is now valued at $38.4 million. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252449697 Thu, 15 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=252449697 Market Engineering Research Service The research service focuses on the participants in the Enterprise VAS value chain in India. The study examines the drivers, restraints and market challenges for the growth in the Enterprise VAS markets and their impact on market. The study covers the states of different participants in the ecosystem detailing the offerings and the strategic intent of the participants. Further, various business models that are prevalent in the market are discussed along with an in-depth analysis of revenue models followed by various participants. After explanation of revenue models, a strategic roadmap and future strategic outlook for the participants is derived based on the business model and revenue model. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P565-01-00-00-00 Wed, 14 Dec 2011 03:50:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=P565-01-00-00-00 Press Release The ICT sector faces a significant number of challenges. Irrespective of the specific segment of the ICT space in question, players are evolving http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248753596 Tue, 13 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248753596 Press Release Der IKT-Sektor steht vor einer Reihe von bedeutsamen Herausforderungen. Ungeachtet der spezifischen Segmente des entsprechenden IKT-Bereichs, entwickeln die Marktteilnehmer Strategien, um bergeordneten Trends http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248767385 Tue, 13 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248767385 Press Release Based on its recent analysis of the integrated building systems and services market, Frost & Sullivan recognizes Tridium Inc. with the 2011 North American Frost & Sullivan Award for Customer Value Enhancement. The company's success stems from its unique product platform and its ability to work with customers to deliver distinguishing value enhancements. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248798681 Tue, 13 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248798681 Press Release Le secteur des TIC fait face un nombre important de d fis. Ind pendamment du segment de l'espace TIC en question, les acteurs font voluer leur strat gie pour affronter un panel de tendances http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248798872 Tue, 13 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248798872 Market Engineering Research Hosted solutions deliver significant cost savings and other business benefits for contact center organizations of all sizes. This market insight discusses some of the emerging trends in the hosted contact center market. It examines the adoption of available solutions, and the strategic planning considerations that contact center organizations need to keep in mind as they consider their infrastructure options. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9857-00-20-00-00 Mon, 12 Dec 2011 11:06:30 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9857-00-20-00-00 Press Release Based on its recent analysis of the Carrier Ethernet demarcation market, Frost & Sullivan recognizes MRV Communications Optical Communications Systems (MRV OCS) with the 2011 North American Frost & Sullivan Award for Product Differentiation Excellence. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248753993 Mon, 12 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248753993 Stratecast Strategic Forecasting In this SPIE, we consider how PaaS can be the tipping point for enterprise cloud adoption. We examine how PaaS has the potential to overcome limitations of many cloud offers in solving enterprise needs. Specifically, we take a look at a recent addition to IBM's cloud strategy, a PaaS offer that integrates platform and infrastructure to allow enterprises to build, manage, integrate, and run their workloads; seamlessly bridging premises-based private clouds, hybrid clouds, and hosted public clouds. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-20-00-00 Fri, 9 Dec 2011 14:36:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D564-00-20-00-00 Technical Insights Alert This issue profiles an extended range Wi-Fi device for extended coverage, a secured location sharing application, and a dynamic mobile solution that compresses data-intensive mobile traffic. http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D880-00-5D-00-00 Fri, 9 Dec 2011 05:27:31 +0000 http://www.frost.com/prod/servlet/segment-toc.pag?Src=RSS&segid=D880-00-5D-00-00 Press Release Based on its recent analysis of the Mobile Apps Deployment Platform market, Frost & Sullivan recognises Netbiscuits GmbH with the 2011 European Frost & Sullivan Award for New Product Innovation of the year. The company's innovative Mobile Cloud Platform supports developers around the globe in devising next-generation and highly advanced mobile sites and apps. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248433580 Fri, 9 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248433580 Customer Research This study's research objective was to gauge the usage trends of social media within a business context in the U.S. companies. The data was collected in May 2011, using web-based survey. The sample consisted of 2,006 users of social media technologies. Social media has already solidified its position in the business environment. Nearly 80 percent personally use social media for professional purposes. Facebook dominates for professional use, by personnel at all levels within companies. Half of companies claim to be fairly or well along in their social media use and development. Overall, the future is expected to be bright for social media within U.S. organizations. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N98E-01-00-00-00 Wed, 7 Dec 2011 09:42:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=N98E-01-00-00-00 Market Engineering Research With the emergence of a lot of joint ventures among telecom operators, emergence of cross-industry joint ventures, announcements regarding release of NFC-enabled devices and many more developments have changed the competitive landscape of M-payment market in 2010. This study details on the recent market trends (September 2010 to June 2011) and derives the market drivers and restraints. The study also analyses the role of telecom ecosystem in the M-payment market. Finally it lists strategic recommendations and success factors for the market participants to obtain a sustainable position in the market. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-38-00-00 Wed, 7 Dec 2011 03:09:32 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-38-00-00 Market Engineering Research This study explores the use of mobile technologies within European small and medium enterprises. The research relies on an analysis of what mobile network operators offer to SMEs. But, it also relies on a demand analysis based on a specific case study. In fact, the study analyses the use and the needs of high-tech enterprises located in the London Silicon Roundabout. The study is just an introduction to a more detailed analysis on this team that ICT Europe will carry on in 2012. http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-2D-00-00 Wed, 7 Dec 2011 03:09:31 +0000 http://www.frost.com/prod/servlet/report-toc.pag?Src=RSS&repid=9838-00-2D-00-00 Press Release Frost & Sullivan honored recipients of its 2011 Excellence in Best Practices Awards at a dinner banquet held Tuesday, Dec. 6, in S o Paulo, Brazil at the Grand Hyatt Hotel. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248230051 Wed, 7 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248230051 Press Release Based on its recent analysis of the hosted integrated voice response (IVR) applications market, Frost & Sullivan recognizes Contact Solutions with the 2011 North America Frost & Sullivan Award for Product Differentiation Excellence. The company's Customer Experience (CX) is based on its Continuous Improvement (CI) practice methodology that offers actual and projected customer experience performance improvement and cost-saving calculations. http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248277164 Wed, 7 Dec 2011 00:00:00 +0000 http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=248277164