Frost.com - IT Services and Applications Research http://www.frost.com/c/10371/home.do http://www.frost.com/c/10371/home.do - IT Services and Applications Research Frost & Sullivan Managed Security Services Market in Latin America, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K24C-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K24C-01-00-00-00 Managed security services (MSS) provide proactive monitoring of the customer s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and various other cyber maladies. The mindset about security is gradually changing in Latin America although many companies in region tend to be more reactive than proactive, that is, they invest in security only after being attacked. Security is gradually becoming an important issue for companies, which are also starting to allocate a separate budget for security. The greater adoption of managed security services proves that only the combination of products such as antivirus, anti-spam, and content firewall was not enough for companies to be protected as advanced attacks are already a reality in the Latin American market. The lack of qualified workforce in Latin America can be characterized as a driver for managed security services. As security is becoming much more complex, companies tend to strengthen their relationship with MSSPs to stay focused on their core business. Threats in the Latin American market are becoming much more advanced. Hackers know that many companies are not prepared to deal with attacks; therefore, they find a green field in the region for financial crimes, industrial espionage, and data theft. The most advanced attacks are advanced persistent threats (APTs) that produce a coordinated and targeted attack using a polymorphic malware file to penetrate the desired network or machine and distributed denied of service (DDoS). These are highly disruptive attacks that hurt organizations online operations, brand, and ability to conduct business. Ramsonware was one of the most common threats in Latin America in 2017 that witnessed a strong growth over the past few years. It primarily kidnaps the users data and charges for the rescue using Bitcoins. It could be more easily avoided if companies had the mindset of considering backup of their information more consistently. Protection and prevention still represent the majority of MSS revenues. These reduce the number of security breaches but do not guarantee elimination. Many of these services might witness price erosion during the forecast period, especially the ones related to simply monitoring and alerts due to increased number of MSSPs providing the service and the lower complexity involved in providing the service. For a holistic security approach, companies need detection and response coupled with threat intelligence to identify a targeted attack or advanced threat. These services are security information & event management (SIEM), security operations center (SOC), threat or incident detection & response (TDR or IDR), endpoint detection & response (EDR), user & entity behavior analytics (UEBA), proactive threat hunting, and threat intelligence.--BEGIN PROMO--

Key Issues Addressed

  • What is the current state of MSS in Latin America?
  • What is the market’s growth rate? How will it change during the forecast period?
  • What are the trends driving the adoption of managed security services? 
  • What differences exist between the countries in the region? How will they evolve?
  • How is market revenue segmented by vertical industries?
  • What types of MSSPs’ services are being adopted? How is the demand structured?
Wed, 16 May 2018 00:00:00 +0100
Movers & Shakers Interview with John Graham-Cumming CTO of Cloudflare http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525360 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525360 Fri, 11 May 2018 06:36:16 +0100 Movers & Shakers Interview with Don Tan Regional Director at Pulse Secure LLC http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298511209 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298511209 Fri, 4 May 2018 03:57:40 +0100 2018 Top Information and Communication Technologies http://www.frost.com/prod/servlet/sublib/display-report.do?id=D83A-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D83A-01-00-00-00 The proliferation of digital technologies has remained substantial over the past two decades. With intelligence being seen as the next evolution post digitization, disruptive technology innovations in the ICT space are being developed around the world and have deeply permeated various applications and markets. The research service delves deeper into information and communication technologies from various technology and market attractiveness metrics such as innovation landscape, patent, funding, market potential, applications impact, regional adoption and disruptive potential. Technologies covered in this report include: Deep Learning, Blockchain, 5G, Cognitive Security, Haptic Reality, Conversational Computing, Small Data, Hyperimaging Analytics, XaaS (Everything-as-a-Service) and Edge Intelligence Mon, 30 Apr 2018 00:00:00 +0100 Latin America Outlook of the Information Technology Services Market, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K27D-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K27D-01-00-00-00 The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. Big Data and Analytics (BDA) emerged as a technology that is being discussed inside and outside IT departments. Companies across several industry verticals have realized that they need to harness the power of data coming from a variety of sources to survive. Public cloud has revolutionized the medium, as companies invest in technology; the focus of investments is no longer on technology spending as on how the digital transformation accelerators can be used in business. Technologies with BDA are beginning to have an expressive demand, because they provide a solid base of data that guides the transformation. Line of Business (LOB) areas have strategic decision-making power and a budget for investments in business solutions. In this research, Frost & Sullivan examines the Latin American IT market under the following categories: IT Outsourcing (ITO) Application Management Infrastructure Management Desktop Support Consulting Services Application Development and Integration Deployment Services Public Cloud Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) Data Center Services (DCS) Dedicated Hosting Disaster Recovery Storage Colocation Big Data and Analytics (BDA) BDA Core Products and Services Business Process and Strategic Analytics Customer Experience, Marketing, and Sales Analytics Mobile, Retail, and Location Analytics Social and Site Analytics Managed Security Services (MSS) Security Asset Management and Monitoring Threat Intelligence, Research, Detection, and Remediation Risk and Compliance Management Advanced and Emerging Managed Security Services The first 5 markets mentioned have a regional coverage comprising estimations for the combination of at least 6 major economies in the region Argentina, Brazil, Chile, Colombia, Mexico, and Peru. The study period is from 2017 to 2018, with the base year as 2017. The study examines the market size and growth forecasts, as well as the market development stages. The research also provides insights with regard to growth opportunities and emerging trends that will affect market participants during the forecast period.--BEGIN PROMO--

Key Issues Addressed

  • What is the total size of the IT market in Latin America and how is it expected to grow from 2017 to 2018?
  • What are the main IT trends in each of the analyzed markets?
  • What are the main growth opportunities in each of the analyzed markets?
Fri, 27 Apr 2018 00:00:00 +0100
ICT Technologies Transfoming the Future of Automotive Sector http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81E-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81E-01-00-00-00 ICT has led to transformational breakthroughs in the automotive landscape, enabling companies to gain a competitive advantage, creating new ways of generating revenue, and convergence of technologies that has disrupted the status quo. This report outlines the different types of information and communication technologies disrupting the automotive space, the factors driving their adoption, barriers to adoption, the use cases, emerging business models, and new revenue streams. This report covers disruptive Information and Communication Technologies disrupting the automotive sector, including - Machine Learning - Computer Vision - Cybersecurity - Blockchain - Advanced Analytics - Augmented Reality - Virtual Reality In brief, this research service provides the following: 1. A brief overview of ICT transforming the automotive sector 2. Technology overview and driver and challenges 3. An overview of how each technology impacts the automotive space 4. Who are the major players in each technology area? 5. Relevant use cases of industry players 6. Convergence Scenarios 7. Emerging business models 8. Key finding and analyst POV Fri, 27 Apr 2018 00:00:00 +0100 Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K173-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K173-01-00-00-00 Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing features are increasingly sought after, and incorporating unified communications is a valuable differentiator. Price continues to play a top factor in decision making. This study provides contact center outsourcers with important benchmarks across verticals, and supports their digital transformation journey. The study covers trends impacting the contact center BPO market, strategic imperatives for contact center BPO providers, end user priorities for customer engagement, outsourcer investment trends, case studies of successful digital transformation implementations, growth opportunities in 2019 and beyond, analyst commentary and perspectives, and the 2018 top predictions for the BPO Industry. Features and solutions covered include big data analytics, chat and chat Bot (Interactive Text Response), customer journey analytics, email, guided resolution/next best action, IVR, IoT, live agent voice, messaging bot, mobile customer care, proactive outbound, performance management, quality monitoring, real time speech analytics, social media analytics, speech analytics, unified agent desktop, video, web collaboration tools, workforce management, and eLearning. Wed, 25 Apr 2018 00:00:00 +0100 South Africa ICT Outlook, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDB2-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDB2-01-00-00-00 This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined include regulations/mandates, macroeconomic trends, technological developments, partnerships, acquisitions, and general trends in the country.--BEGIN PROMO--

Research Scope

The study explores growth opportunities that will be created by ICT service providers and identifies potential business models. It evaluates ICT service providers’ future focus on infrastructure, technologies, services, and business models, and includes a 2018 growth/market share analysis.

Analysis for 2017 and 2018 includes measurements for fixed-line, mobile, Internet/data, and broadband; 2017–2018 growth rates are provided. Insights about influential start-ups are discussed in detail.

Strategies, a competitive landscape, growth analysis, and future focus are discussed for telecommunications providers (e.g., Telkom, MTN, and Vodacom) and IT service providers (e.g., Dimension Data, IBM, and T-Systems) pertaining to 2017. The base year for the study is 2017, with 2018 as forecast period.

Key Issues Addressed

  • What are the top predictions and leading market trends that will drive the various sectors of the ICT market in 2018? What will be their impacts?
  • What is the role of technology startups and their impact? What are the key startups and which major industries will be disrupted by them?
  • What are the key growth opportunities and strategic imperatives for current and potential ICT market participants in 2018?
  • What is the total ICT market size in 2017? How is the market forecasted to grow in 2018?
  • What is the impact of the PESTLE (political, economic, social, technological, legal, and environmental) framework and trends on market growth?
  • What are the key emerging technologies that will disrupt the ICT industry in 2018? How will these technologies impact the ICT industry in 2018?
  • What are the potential business models and key Mega Trends that will transform the ICT market in 2018? What will be their impacts?
Tue, 17 Apr 2018 00:00:00 +0100
Movers & Shakers Interview with Keiichiro Nozaki - Regional Marketing Architect/ Evangelist for Asia Pacific, China, and Japan theatre for F5 Networks http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298420240 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298420240 Mon, 26 Mar 2018 05:37:25 +0100