Frost.com - IT Services and Applications Research http://www.frost.com/c/10371/home.do http://www.frost.com/c/10371/home.do - IT Services and Applications Research Frost & Sullivan An End User Perspective on Navigating Digital Transformation, Europe, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD92-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD92-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Europe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments continues to be dealing with security concerns (34% of respondents) year after year, followed by systems integration (27%) and digital presence (26%). We added digital presence as an option this year and it turned out to be a top challenge and driver. Cyber security, big data and analytics, and data centers are found to be most impactful technologies for revenues and cost reduction efforts. The top benefits seen from IoT by those organizations that have deployed it include the ability to boost customer service/marketing and automate manual processes. The optimism around being an early adopter and a growth rate of 19% in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Fri, 13 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation in Energy and Utilities, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23E-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23E-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Energy and Utilities, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments in the energy industry is security concerns (33% of respondents), followed by systems integration (31%), and the ability to align IT with business strategies and/or not having a clear IT strategy (26%). Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts. Energy and utilities organizations are highly interested in enterprise content and business processes management solutions established providers and new market entrants will have opportunities to grow revenues in this industry. Thu, 12 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation in Finance, Banking, and Insurance, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23D-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23D-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Finance, Banking, and Insurance, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top IT investment drivers include improving productivity (45%), improving customer experience (38%), and reducing operational costs (35%). Big data and analytics is the leading technology to have the greatest impact on both, revenue growth and cost reduction efforts. About 47% of respondents who implemented IoT believe that its key benefit is to boost customer service and marketing. Social media allows organizations to stay in better touch with customers through customer feedback and identify user trends. It also helps them to improve collaboration. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Thu, 12 Oct 2017 00:00:00 +0100 Australian Retail Technology Report, 2016 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P931-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P931-01-00-00-00 Retail technology investment in Australia is projected to record a CAGR of 28.8% from 2016-2021 largely driven by evolving consumer requirements and intensifying retail competition from international entrants and new business models. These factors are set to raise standards across both the front and back ends of retail technology. Current investments mostly involve forward-thinking retailers looking to capitalise on technologies such as BDA, cloud computing, and AI. Spending is expected to reach 4.58 billion by 2021 Retail technology innovation and implementation in Australia lags behind that of other developed countries. While investments in retail technology in Australia are significantly lower than the United States, spending is likely to increase, particularly in the areas of digital signage, point-of-sale systems, big data analytics (BDA), cloud computing, and artificial intelligence (AI). The change is being driven by multiple factors, including the entrance of international participants such as Amazon, and evolving consumer spending behaviour. The online retail space continues to gain popularity, accounting for A$21.65 billion in revenue in 2016 with 10.4% year-over-year (y-o-y) growth. The proliferation of mobile and tablet devices in Australia as well as software development to complement online transactions are key drivers. While most consumers continue to make purchases at physical stores, the online channel allows them to instantly cross-check products and prices among multiple retailers. Existing investments in legacy systems are likely to be the biggest hurdle to retail technology adoption. Apart from compatibility issues, the systems are less agile and responsive compared to cloud-based competitors. The retail industry could see extensive testing of retail technology in the next 12-18 months, demonstrating the value proposition and retail application of these technologies. Led by larger retailers, the industry is heading towards omnichannel adoption to better interact with digitally-empowered customers in a seamless and personalised manner. In the next 5-7 years, Frost & Sullivan predicts the emergence of start-ups in the areas of robotics, AI, and AR, providing valuable tailored solutions for the retail sector. Amazon s entrance is set to have a massive impact on retailers in the market, prompting them to rethink their retail strategy. It is imperative for retailers to become less conservative and continually adapt to remain relevant in Australia s future retail landscape. Long-established retail players are under increasing pressure from more technologically-integrated competitors to improve their customer offerings and not lose out on market share. New entrants to the market, supported by cloud-based CRM and mPOS systems, are gaining increasing acceptance from domestic consumers. Large retailers are reviewing their legacy systems to integrate retail technology and provide more value to customers. Wed, 11 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, North America, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K238-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K238-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce The top challenge for IT departments continues to be dealing with security concerns (34% of respondents), followed by systems integration (28%), and, aligning IT with business strategies and/or lack of clear IT strategy (25%). The top IT investment drivers include improving productivity (45%), reducing operational costs (38%), and customer experience (31%). Improving digital presence was new on the list of options this year and came in fourth place at 29%. About 60% of respondents in North America plan to increase their IT budgets, with an average increase of 29%. When asked the question how critical are the following investments for your organization's digital transformation success over the next 5 years, data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. Find out more about what they will be investing in. Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Wed, 11 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, Latin America, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23C-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23C-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenge for IT departments in Latin America is the ability to align IT with business strategies and/or not having a clear IT strategy (30% of respondents), followed by security concerns (26%), and systems integration (26%). Latin America is the leading region with regard to investments in digital transformation technologies, as fintech, omnichannel marketing, and API strategy represent the top three investments over the next two years. About 65% of respondents in Latin America plan to increase their IT budgets, with an average increase of 28%. Improving digital presence is a top contender for IT investments over the next two years. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Wed, 11 Oct 2017 00:00:00 +0100 An End User Perspective on Navigating Digital Transformation, Healthcare, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K239-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K239-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry around the globe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Healthcare s top IT challenge is different from other industries 34% of respondents find that systems integration and managing multi-vendor solutions is the biggest concern. Dealing with security concerns in second place (26%), followed by ensuring network stability/reliability (26%). Most other industries claim security is their biggest challenge. Technologies that have the most impact on revenue growth in healthcare are cyber security, big data and analytics, and data centers. Respondents who have invested in IoT find that its top benefits include the ability to boost customer service/marketing, improve employee safety, collect customer usage data, and optimize field or on-site operations. When asked the question how critical are the following investments for your organization's digital transformation success over the next 5 years, data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. With healthcare in a period of changing regulations, new and innovative procedures, drugs, and devices, and political uncertainty, and effective digital transformation will be crucial across the industry. Mon, 9 Oct 2017 00:00:00 +0100 FinTech Market Insights India http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297913708 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=297913708 FinTech in India has grown rapidly in the last couple of years. High mobile phone penetration, large unbanked population and inadequate technology infrastructure have given an impetus to build lower cost and efficient alternatives to traditional financial channels. Indian Government and regulatory authorities in their vision to build a true cashless Thu, 28 Sep 2017 00:00:00 +0100 AI and Big Data Technologies Transforming Financial Services http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7BD-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7BD-01-00-00-00 Artificial Intelligence (AI) and Big Data has emerged to be the most essential technologies to develop fintech applications. The technologies has advanced significantly over the ages to empower applications and machines to learn from its own experiences, unravel hidden patterns in data, generate insights and take automated decisions. Technology evolution in the AI and Big Data spaces is continuously driving the development of innovative applications that are transforming the financial services. This research service focuses innovations powered by AI and Big Data for financial services space. The research service also highlights the key future opportunities of AI. In brief, this research service provides the following: A brief snapshot of fintech Key benefits of AI for financial services Key benefits of AI for financial services Key drivers and challenges Key applications powered by Big Data and AI for financial services Key innovations transforming financial services Application roadmap Future convergence potential Future applications of in financial services Thu, 28 Sep 2017 00:00:00 +0100 Singapore Data Center Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9AE-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9AE-01-00-00-00 Hyperscale cloud computing vendors driving strong uptake of leased data centers Hyperscale cloud service providers have been key in driving demand for data center services in Singapore, with many global public cloud providers (for example, Amazon Web Services, Microsoft, Google, and Alibaba Cloud) significantly increasing their uptake of data center capacity in Singapore in recent years. A significant portion of IT load capacity added in the past two years has been catered toward these cloud vendors, necessitating the provision of higher density power racks to cater to this group of customers. Additionally, Small and Medium businesses (SMBs) in Singapore are expected to increase their spending on data center services due to increasing migration of in-house IT systems to colocation and managed hosting services. Separately amid the Internet boom, Born in the Cloud (BiTC) companies from countries such as China and India are looking to expand outside their respective countries to Singapore, driving demand for leased data center services in Singapore from the e-commerce, content, gaming, as well as software applications segments verticals. At the same time, data center modernization has emerged as a leading priority for many enterprises in Singapore. This involves the ability for companies to obtain comprehensive real-time visibility of their data center operations, in order for them to optimize their existing infrastructure to reap cost savings, adjust cooling in accordance to load, track carbon and resource uses and so on. How can data center operators in Singapore capitalize on the opportunities above, to increase their revenue streams? At the same time, what are some other key growth opportunities that data center service providers can create to support end-users in their data center modernization roadmaps, amid the increasingly competitive market participant landscape in Singapore? Some key questions this study will answer: What is the addressable market opportunity for the Singapore Data Center services market? What is the expected growth rate and key drivers of growth for specific services areas? What are the significant developments in the Data Center space in Singapore? What are the driving and restraining factors that will shape the future of the Data Center services market in Singapore? What are the key customer adoption trends in the Data Center market in Singapore? What drives sales in specific market segments? What is the current competitive landscape in Singapore? Which are the key players in the market and what are their market strategies? How is the competitive landscape expected to evolve in the future? Where are the growth opportunities and what are some actionable recommendations that service providers and vendors can do to capitalize on these opportunities? Thu, 28 Sep 2017 00:00:00 +0100 Advanced Analytics: Disruptive Opportunities http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7DA-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7DA-01-00-00-00 The availability of ever increasing amounts of structured and unstructured data, along with higher, cheaper and faster computing power, have been key drivers for the development of advanced analytics. The Internet of Things has served to boost the development of the streaming analytics market, through sensor-driven, real-time insights into consumer behavior. Most importantly, organizations need to take advantage of insights from in-depth analytics to gain a competitive advantage and stay ahead of the curve. This report answers the following questions: Which are the analytics technologies that are being adopted? What are the major application areas for these technologies? What are some industries impacted? What are some use-cases of successful implementation? What are some innovative business models being driven by advanced analytics? What is the patent scenario globally? What are some game-changing convergence scenarios of advanced analytics with other disruptive technologies? What are the key findings of the analysis and analyst POV of the future? Although a lot of analytics applications in the real world delve into more than one type of analytics technologies in the form of streaming analytics, this report has been segmented into the following main analytics technologies: Image Analytics Text Analytics Video Analytics Audio & Speech Analytics Emotion Analytics Wed, 27 Sep 2017 00:00:00 +0100 Technologies Enabling Intelligent Robotics http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7ED-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D7ED-01-00-00-00 This research provides an analysis of the technologies that are transforming traditional robot capability, where ICT can be applied to solve existing industry challenges, including coverage on identifying unmet needs, technology and application developments that enable innovations and drive market growth for the robotics industry. The advent of technologies like artificial intelligence, 5G, and natural language processing are dramatically transforming today s robotics sector. Both the enterprise and consumer sectors are experiencing modernization through the deployment of advanced technologies. The scope of applications has been widened and ICT technologies are powering the intelligent robotics systems to meet the demands of changing customer behavior. In brief, this research service provides the following: A brief overview of robots and its types A snapshot on drivers/constraints Impact of ICT technologies across the value chain Disruptive opportunities and key initiatives Future roadmap Key patents and trends Wed, 27 Sep 2017 00:00:00 +0100 Companies to Watch in Digital Transformation, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1B9-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1B9-01-00-00-00 This study is designed to support the needs of IT decision makers across verticals, as well as companies providing these solutions. We look at relevant critical success factors for each technology or solution that is important to an organization's digital transformation strategy. We evaluate factors such a price, customer service, reliability, comprehensiveness, depth, scalability, innovation, and longevity among many others. Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes. ICT is the catalyst that is powering this transformation; ubiquitous connectivity, cloud computing, IoT, big data and analytics, customer care, unified communications, and AI are among the core technology groups that are driving vertical market evolution. Understanding who s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants. This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year. This information is critical for companies who are investing in IT to better understand which companies to include in their decision-making process. It's also valuable for companies providing IT solutions to benchmark themselves and to understand the critical factors for success. Frost & Sullivan will monitor changes and update as needed. Below is a list of technologies and solutions covered in this study. Artificial Intelligence Augmented and Virtual Reality Big Data and Analytics Cloud Infrastructure as a Service Connectivity Providers Customer Contact Solutions, Services and Outsourcers Customer Experience Providers Enterprise Information Software Wireless Connectivity Providers IoT--BEGIN PROMO--

Every industry is seeking to evolve in line with changing customer requirements, to enable the delivery of innovative new services, and to improve internal working processes.

Understanding who’s who in the competitive landscape is an important step when developing a digital transformation strategy. Since a strong and timely market response will be the key to continued success and growth, it is important to monitor changes among industry participants.

This study provides a guide to some of the companies to watch when developing an IT investment strategy over the next year.  Find out which criteria notable companies in each of the following sectors excel in, and which ones they need to work on. 

  • Artificial Intelligence
  • Augmented and Virtual Reality
  • Big Data and Analytics
  • Cloud Infrastructure as a Service
  • Connectivity Providers
  • Customer Contact Solutions, Services and Outsourcers
  • Customer Experience Providers
  • Enterprise Information Software
  • Wireless Connectivity Providers
  • IoT

 

Fri, 15 Sep 2017 00:00:00 +0100
Innovations in Artificial Intelligence, Deep Learning, Blockchain, and Big Data Analytics http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-15-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-15-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in the field of blockchain, deep learning, artificial intelligence, analytics, connected cars that are used in wide variety of applications across industry sectors including healthcare, logistics, oil and gas. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, business intelligence, data analysis, predictive analytics, machine learning, intelligent management, data mining, blockchain, distributed ledger, deep learning Fri, 15 Sep 2017 00:00:00 +0100