Frost.com - Enterprise Communications Research http://www.frost.com/c/10361/home.do http://www.frost.com/c/10361/home.do - Enterprise Communications Research Frost & Sullivan An End User Perspective on Workplace Communications and Collaboration, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23A-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23A-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop video conferencing, room-based video conferencing, huddle room video conferencing (meant for small rooms of up to 4 participants), audio conferencing, web conferencing, IP telephony, team collaboration tools (e.g., Slack), unified communications (UC) client, consumer messaging and calling services (e.g., Skype, Google), headsets, and unified messaging. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Measure perceptions by CEO versus CIO Discover opportunities in different regions, verticals, and business size Dealing with security and privacy concerns is the greatest challenge faced by IT departments (32% of respondents). Other top concerns include aligning IT with business strategies and/or lack of clear IT strategy and systems integration. A factor for concern among unified communications and collaboration (UCC) suppliers is that it ranked low among respondents who were asked to select the top three technologies to impact revenue growth and margins. The good news is that more than half of the respondents plan to invest in UCC over the next two years. Consumer messaging and calling services (e.g., Skype, Google), audio conferencing, and web conferencing are the most used UCC solutions today, and will continue to represent the majority of purchases over the next two years. According to respondents who did not purchase these technologies, the most prominent reason is that they do not provide enough value, either to the employees or the executives. Other reasons were that they are cost-prohibitive or not secure enough. Reasons varied for some technologies. With political uncertainty and the Equifax dealing with the latest data breach, security is the number one issue across regions and industries. This issue must be a big part of decision making when developing products over the next two years. It will be a critical decision factor not only for cloud applications, but for all IT solutions. Fri, 13 Oct 2017 00:00:00 +0100 Australian Retail Technology Report, 2016 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P931-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P931-01-00-00-00 Retail technology investment in Australia is projected to record a CAGR of 28.8% from 2016-2021 largely driven by evolving consumer requirements and intensifying retail competition from international entrants and new business models. These factors are set to raise standards across both the front and back ends of retail technology. Current investments mostly involve forward-thinking retailers looking to capitalise on technologies such as BDA, cloud computing, and AI. Spending is expected to reach 4.58 billion by 2021 Retail technology innovation and implementation in Australia lags behind that of other developed countries. While investments in retail technology in Australia are significantly lower than the United States, spending is likely to increase, particularly in the areas of digital signage, point-of-sale systems, big data analytics (BDA), cloud computing, and artificial intelligence (AI). The change is being driven by multiple factors, including the entrance of international participants such as Amazon, and evolving consumer spending behaviour. The online retail space continues to gain popularity, accounting for A$21.65 billion in revenue in 2016 with 10.4% year-over-year (y-o-y) growth. The proliferation of mobile and tablet devices in Australia as well as software development to complement online transactions are key drivers. While most consumers continue to make purchases at physical stores, the online channel allows them to instantly cross-check products and prices among multiple retailers. Existing investments in legacy systems are likely to be the biggest hurdle to retail technology adoption. Apart from compatibility issues, the systems are less agile and responsive compared to cloud-based competitors. The retail industry could see extensive testing of retail technology in the next 12-18 months, demonstrating the value proposition and retail application of these technologies. Led by larger retailers, the industry is heading towards omnichannel adoption to better interact with digitally-empowered customers in a seamless and personalised manner. In the next 5-7 years, Frost & Sullivan predicts the emergence of start-ups in the areas of robotics, AI, and AR, providing valuable tailored solutions for the retail sector. Amazon s entrance is set to have a massive impact on retailers in the market, prompting them to rethink their retail strategy. It is imperative for retailers to become less conservative and continually adapt to remain relevant in Australia s future retail landscape. Long-established retail players are under increasing pressure from more technologically-integrated competitors to improve their customer offerings and not lose out on market share. New entrants to the market, supported by cloud-based CRM and mPOS systems, are gaining increasing acceptance from domestic consumers. Large retailers are reviewing their legacy systems to integrate retail technology and provide more value to customers. Wed, 11 Oct 2017 00:00:00 +0100 Growth Opportunities in the Global Professional Headset Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K191-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K191-01-00-00-00 The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software communications and collaboration experience. Within the professional PC USB and UCC headset category, a new generation of binaural stereo headsets with high-end noise-cancelling technologies in the microphone and earcups is rising in popularity targeting the open office and enabling better task-worker concentration. Another area of future growth is the software-as-a-service and device-as-a-service market which will allow professional headset vendors to generate additional revenue streams via subscription models. Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy in order to enhance their brand power and boost demand. The global professional headset market earned revenues of $1.26 billion in 2016, a 7.4 percent growth when compared to 2015. The professional headset market continues to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 12 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services. The study covers the following headset categories: Professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors Professional headsets for software communications that use PC USB connectors Dual- and triple-connectivity headsets that connect to various types of business endpoints, including desktop phones, desktop PCs, and mobile phones Revenue represents manufacturers sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. Fri, 22 Sep 2017 00:00:00 +0100 North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E0-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E0-01-00-00-00 Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications. Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons. Provider repositioning and strategy realignment are likely to determine the industry s evolution and growth trajectory over the next few years. M&A, bankruptcy protection, internal reorganization, international expansion, as well as solution repackaging will aim to improve industry health and boost customer confidence in service and company long-term viability. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Market growth over the forecast period will be driven by both existing provider new user acquisition as well as the entry of new service providers and/or launch of new UCaaS solutions. Key growth opportunities in the UCaaS market exist in the following areas: UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility) Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services) Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials) Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise) Greater market reach (e.g., channel expansion, international presence, digital engagement) While more traditional UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of productivity UC , vertical UC , IoT UC and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics. As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds. Thu, 21 Sep 2017 00:00:00 +0100 Global Enterprise Communication Platforms and Endpoints Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K16C-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K16C-01-00-00-00 This strategic analysis is part of Frost & Sullivan s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enterprise communications marketplace. This analysis is primarily focused on communications platforms, IP-based and traditional TDM desk phones, desktop software clients, mobile unified communications clients, as well as voice mail and unified messaging systems. Additionally, infrastructure components, such as enterprise media gateways and session border controllers, deployed at the enterprise network edge, are also covered as part of this full-scope market analysis. For each of these elements, Frost & Sullivan identified key market dynamics - drivers that are contributing to the growth of the market and restraints that are deterring market penetration and revenue growth. The common theme across all major enterprise communications vendors continues to be declining premises-based system sales. Increasing consideration and deployment of hosted/cloud-based communications services among customers has deterred sales of premises-based communications solutions. In addition, new software communications and collaboration offerings and consumption models (e.g., UCaaS, messaging-centric/team collaboration services, PaaS-centric communications APIs, etc.) are gradually taking momentum from traditional on-premises IP desktop communications client licenses sales. Consumer-based services have also been considerably changing the way people communicate in the enterprise space, increasing the number of PC-to-PC communications, and taking some market share away from traditional desktop communications client licenses. Each of these challenges requires a response from established communications vendors, in terms of pricing or business models, cloud-augmented or hybrid solutions, or their own transition to cloud-based services. Aggressive market participants will also continue to seek out an additional install base of customers through M&A activity. All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research and analysis. The study tracks line licenses, desktop and mobile communications clients, and voice messaging platforms used exclusively in premises-based telephony deployments. However, IP desktop phone estimates include both premises-based and hosted/cloud communications deployments. Revenue figures exclude revenues associated with maintenance, managed services, hosted/cloud services, and professional services, and represent manufacturer-level sales of communications platforms and endpoints. The key metrics included in this study are yearly unit shipments, revenue, competitive market shares, and forecasts. All estimates are provided based on a global view. The base year for this study is 2016, with forecasts included for 2017 through 2023. Wed, 6 Sep 2017 12:30:43 +0100 Global Audio Conferencing Endpoints Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A4-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A4-01-00-00-00 Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow owing to increased customer demand and vendor support. The overall tabletop market is expected to pick up gradually and grow at a 2016-2021 CAGR of 11.2 percent in terms of unit shipment and 8.0 percent in terms of revenue. The installed audio conferencing endpoint market likewise declined by 16.3 per cent in terms of revenue and 7.3 per cent in terms of volume owing to reduction in demand for high-end installed audio conferencing systems. This market is expected to revive gradually and grow at a 2016-2021 CAGR of 3.5 percent, driven by low-end audio conferencing systems. Tighter economic conditions have led to the evolution of huddle rooms and flexible meeting spaces. The beginning of the huddle room era is driving audio conferencing endpoint vendors to cater to huddle room requirements. Personal USB, Group USB and VoIP endpoints are evolving to accommodate the emerging needs in enterprises. This technological innovation also plays a great role in influencing customer preferences and pulling them through the decision making process. Today, businesses typically expect greater audio conferencing endpoint functionality at low price points. With the proliferation of video, incorporating video in the collaboration bundle seems to be a logical extension route for audio conferencing endpoint vendors. Convergence of video with audio endpoints to develop a low-cost bundle presents a significant growth opportunity for all vendors in this space. In addition, all-in-one (AIO) installed audio video integrated devices will invoke new opportunities in the installed conferencing space. This research service attempts to identify key growth opportunities and explains how market participants should action to capitalize on the opportunities available in the Tabletop (TDM, VoIP and USB endpoints) market and Installed audio conferencing endpoints market. This research service captures the market opportunity for the period 2016-2021 for each of the sub-segments listed above. Key questions this study will answer: 1) Addressable market opportunity for 1) tabletop - TDM, VoIP, USB and Installed audio conferencing endpoints 2) Market leaders in tabletop and installed conferencing endpoint markets 3) Growth/Spending patterns of enterprises across NA, EMEA, APAC and Latin America 4) Drivers and Restraints impacting the conferencing services market 5) Growth Opportunities existing in tabletop and installed audio conferencing space Mon, 28 Aug 2017 12:44:44 +0100