- Unified Communications Research - Unified Communications Research Frost & Sullivan An Overview of the Middle East and North Africa Over the Top (OTT) Video Services Market Wed, 4 Apr 2018 02:03:58 +0100 Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024 The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voice access services including: VoIP trunking: Converged access lines connecting with time division multiplexing (TDM) enterprise telephony platforms Session Initiation Protocol (SIP) trunking: Converged access lines connecting with IP telephony platforms Basic VoIP access services: Converged access lines connecting with low-end key systems or directly with telephony endpoints, typically through analog telephone adapters (ATAs) This research study discusses market drivers and restraints that are positively or negatively impacting the North American VoIP access and SIP trunking services market, as well as overall market and technology trends. For VoIP access and SIP trunking services, modern on-premises unified communications platforms, including Microsoft Skype for Business and Cisco Unified Call Manager, are already optimized for SIP trunking rather than legacy communications services becomes a significant factor pushing businesses to the service. Likewise, aggressive pricing and feature-rich value-added services encouraging customers to migrate to IP-based voice services. However, passive migration strategies on the part of some providers and the encroachment of alternative services, such as compelling cloud-based UC services, are holding the market back from its fullest potential. This research includes the estimated market size, demand analysis that identifies the popularity of IP-based services across various business sizes, as well as forecasts for future growth, and the potential demand for IP-based voice services when compared to the total addressable market. This research study also provides comprehensive market share analysis, identifying the current leaders in the North American VoIP access and SIP trunking services market, as well as notably highlights the impact of the significant market consolidation that has occurred in recent years. Finally, the study includes 12 growth opportunities that Frost & Sullivan has identified for North American IP-based voice access providers. These opportunities represent areas that Frost & Sullivan believes service providers that are committed to the VoIP access and SIP trunking services market should focus particular emphasis on, including market and product vision, product and competitive strategy, products, services, disruptive new business models, marketing, partnerships, sales, and support initiatives. Through this research, service providers will be able to identity successful growth opportunities within their own organizations as well as we discover new potential opportunities that likely apply to their own business. Wed, 21 Mar 2018 00:00:00 +0000 Global UCC Industry Outlook, 2018 The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment. In 2017, global UCC communications software and platforms revenues declined 6.2 percent from 2016, the only of three segments (software and platforms, endpoints, and services) to decline. Hosted and cloud IP telephony and UC services dominated at 39 percent share of global UCC services revenue. Cloud-based converged conferencing services (audio, video, web, screen share, chat, etc.) continue to take market share from standalone applications. Numerous enhancements were made to solution packaging to meet customer requirements and shorten the sales and implementation cycles. Provider emphasis on customization and workflow integration increased as they seek to expand use cases and adoption. Total global hosted and cloud web and video conferencing revenues increased 15 percent in 2017. User experience and customer experience are solidified as development and implementation priorities to ensure worker adoption of tools, enhanced customer loyalty and strong return on investment (ROI). Continuous enhancements across UCC segments were evident in 2017, with new IP phones, soft clients and mobile support. Usability features centered on integrations for single-pane-of-glass access, artificial intelligence (AI) for context and ease of use, as well as a consumer-like look and feel. Emerging productivity tools such as content collaboration and team spaces disrupt, revamp and revitalize the traditional content management segment. Team collaboration remained near the peak of the hype cycle. While not yet entirely replacing adjacent standalone tools, adoption is strong. Daily active users are approaching 16 million, with net new users estimated to grow at a robust CAGR of 38 percent from 2016 to 2021. In digital transformation initiatives more organizations integrate communications with business applications for increased agility and efficiencies afforded by customization through pervasively available WebRTC, open APIs, SDKs, and CPaaS. More organizations are moving UCC up the value chain by expanding digital transformation from network enhancement to workplace and workflow digitization. Digital transformation through smarter networks, AI, improved user and customer experiences are driving new value propositions for UCC investments. This study provides a 2018 and 2019 outlook on developments in the following key areas: Infrastructure: Enterprise media gateways; session border controllers (SBC); voice and UC platforms; video conferencing infrastructure Applications: Business telephony; instant messaging and presence (IM/P); voicemail; unified messaging; audio, web, and video conferencing; web events (webinars, webcasts, virtual forums); team collaboration; content collaboration; desktop and mobile UC; enterprise social business/networking; communications platforms-as-as-service (CPaaS) Communications endpoints: DECT, VoWLAN, TDM, and IP desktop phones; soft clients; audio and video conferencing endpoints Services: Audio, web, and video conferencing; hosted IP telephony and UCaaS; team collaboration, VoIP access and SIP trunking Tue, 13 Mar 2018 00:00:00 +0000 Growth Opportunities in the Global Conferencing Services Market, Forecast to 2023 The global conferencing Services market experienced a growth of 4.6 percent and garnered revenues of $8.0 billion in 2016. The maturity of audio conferencing services combined with the growth of VoIP access at the expense of PSTN, and the shift from attended to automated audio conferencing compressed the demand for stand-alone audio conferencing which still constitutes the majority of overall conferencing revenues. In addition, weak economic situation and Euro currency depreciation against the US Dollar resulted in lower foreign exchange and impacted the market sentiment. On the other hand, the cloud web and video conferencing services market experienced a healthy growth of 16 percent in 2016 owing to increased user comfort with collaborating over video, improved usability and intuitive user interfaces of video clients. The visual collaboration growth could be further attributed to the massive shift in demand from on-premises conferencing and collaboration solutions to cloud services due to the cost-effectiveness, scalability and flexibility of cloud architectures. In 2016, audio conferencing accounted for 50.9 percent of the global conferencing services market, cloud web & video conferencing 40.1 percent, and managed video conferencing 9.0 percent, in terms of revenue. These proportions are expected to change significantly by 2023 with cloud web & video conferencing services representing 61.6 percent of total conferencing services revenue. The overall market is expected to grow gradually and reach $11 bn. at a 7-year CAGR of 4.6 percent by 2023. The overall conferencing services market is getting increasingly commoditized due to feature parity between services provided by multiple providers. Therefore, with little feature differentiation, focusing on strengthening customer service will be critical for further growth in this market. In particular, the cloud web and video conferencing services market is a highly fragmented market fraught with a good mix of pure-play video conferencing participants; and telecom service providers reselling cloud software. Leading participants in the cloud web and video conferencing market include Cisco and LogMeIn(consolidated, Citrix GoTo and Jive portfolio). Key notable market disruptors include Zoom, BlueJeans, Fuze and Videxio.--BEGIN PROMO--

Research Scope

This research service identifies key growth opportunities and explains how market participants should action to capitalize on the opportunities available in the conferencing services market. This research service captures the market opportunity for the period 2016-2023 for audio, cloud web and video conferencing and managed video conferencing sub-segments.

Key Issues Addressed

  • Drivers and Restraints impacting the conferencing services market
  • Current state and addressable market opportunity for audio conferencing, cloud web and video conferencing and managed video conferencing services
  • Market leaders in the overall conferencing services market
  • Revenue contribution from NA, EMEA, APAC and Latin America regions
  • Growth Opportunities existing in the conferencing services market
Fri, 9 Mar 2018 00:00:00 +0000
Growth Opportunities in the Communications Endpoints Market, Forecast to 2021 The business communications endpoints market is in a state of constant flux. Before the revolution of computers and IP communications, TDM phones, DECT phones and faxes were the main types of communications devices used for communications and collaboration. Today, and after 20 years of accelerated technology innovation, a business worker can conduct his/her job anywhere and anytime using a wide array of hardware and software endpoints and interfaces. Interaction is no longer limited to a desk or a handset, but can happen anytime, on the go, at home, on a plane or in a hotel room by simply dialing in, clicking, touching, dragging, or connecting via a smartphone, tablet, PC or any type of IP communications device. Software communications and collaboration usage has also gone through the roof. Besides email and instant messaging services that became mainstream in the late nineties/early 2000s and are still used by the vast majority of businesses around the world to communicate and collaborate, different types of software-based chat, audio, web, and video communications and collaborations clients, applications, and services have invaded the enterprise setting. Today, it is becoming harder and harder to identify a business worker who did not engage in any type of audio, web, or video conversation via a software-based communications and collaboration endpoint. As Generation Y workers continue to penetrate the workplace and newer types of communications and collaboration technologies continue to emerge , desktop phones and other types of hard endpoints are becoming less popular. This is not to say that desktop phones will disappear anytime soon, but their popularity has been noticeably fading. As for email platforms, while different new software communications and collaboration services and applications have been emerging for desktop PCs, mobile devices and tablets, email services will continue to be the main form of digital communications among the vast majority of business users around the world, at least within the coming decade. This study provides an in-depth analysis of the global communications endpoints market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 16 growth opportunities for communications endpoints vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. This research service analyzes the global communications endpoints market. Hard communications endpoints covered include TDM phones (analog and digital); IP desktop phones (proprietary and SIP); tabletop conference phones (TDM/IP/USB/Bluetooth); DECT phones (TDM and IP); VoWLAN/Wi-Fi phones; video conferencing endpoints (room systems and executive desktop systems), conference room USB cams; professional headsets; commercial microphones; smartphones, and tablets. Soft communications endpoints covered in the study include telephony-centric UCC clients; web and video conferencing services; and messaging-centric team collab solutions. The study currently does not cover hard endpoints such as head mounted displays (HMDs); wearable devices (e.g., smart watches, trackers, intelligent badges); and installed audio conferencing systems. The study does not include services and interfaces such as FMC extensions, email clients; instant messaging clients; Communications Platform as a Service (CPaaS) services (e.g., Twilio) and consumer-centric applications (e.g., Facebook, consumer Skype, WhatsApp, etc.) Thu, 1 Mar 2018 00:00:00 +0000