Frost.com - Unified Communications Research http://www.frost.com/c/10443/home.do http://www.frost.com/c/10443/home.do - Unified Communications Research Frost & Sullivan North American Conferencing Services Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1CA-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1CA-01-00-00-00 The North American conferencing and collaboration services market earned revenues of $5.0 billion in 2016, growing at 4.9% from 2015. Audio conferencing accounted for 48% of the market, cloud-based Web and video conferencing 44.3%, and managed video conferencing services 7.7%, by revenue share. These proportions are expected to significantly change by 2023, with cloud-based Web and video conferencing services representing 67% of the total conferencing services revenue. Revenues from audio conferencing services continued to decline, earning $2.4 billion in 2016, which represented a 3.9% drop. Increased VoIP usage, the move toward all-in-one communications and collaboration solutions, PSTN bypass, and the general maturity of audio conferencing services are expected to continue to negatively impact the revenue opportunity for audio conferencing services. The market is expected to incur a negative 5% compound annual growth rate (CAGR) within the forecast period. Revenues from cloud-based Web and video conferencing services continued to grow by 15.8% and reached $2.2 billion in 2016. Cloud-based Web and video conferencing technologies have come a long way within the last five to seven years to capture user interest. They've become affordable to acquire/access, simple to provision/use, easy to integrate, and attractive to engage in. Aside from the now very clear value proposition of visual meetings, growing user comfort with video collaboration and increased access to higher-quality Internet connections, improving the overall end-user experience is driving increased cloud based Web and video conferencing demand. While more end users than ever are engaged in visual collaboration, growth rates of cloud-based Web and video conferencing services are expected to decelerate gradually over the forecast period. This drop-off will result from the rising popularity of all-in-one cloud communications and collaboration services that include conferencing as a checkbox feature. The traditional dividing lines among business telephony, messaging, collaboration, and conferencing are becoming blurred and new offers from UCaaS and team collaboration workspace providers are expected to gradually take away share from stand-alone multimedia conferencing. Revenues from managed video conferencing services grew by 7.5% from 2015 to reach $387.5 million in 2016. In spite of the move toward cloud communications and collaboration services, managed video conferencing services are still expected to incur revenue CAGR of 4.5% during the forecast period. Key trends such as outfitting open meeting spaces and huddle rooms with proper video conferencing systems; offering remote monitoring and management of the entire meeting solutions ecosystem (beyond the conferencing infrastructure); and managing a new ecosystem of video endpoints, such as advanced collaboration "boards" (e.g., Microsoft Surface Hub, Cisco Spark Board, and Google Jamboard) are likely to act as important drivers for future demand of managed video conferencing services. Competition in the business meetings realm has been skyrocketing. The North American communications and collaboration market, of which conferencing services are part, is experiencing increased competition from a variety of players. These range from technology companies (e.g., Amazon, Google, and Microsoft) that include communications and collaboration features in their software suites, to call control and UCC providers that target the market from a telephony angle, and to new team collaboration providers (e.g., Atlassian and Slack) that are entering the space from a messaging perspective. Through extensive primary and secondary research, this analysis provides enterprise communications and collaboration providers and with an in-depth perspective on the dynamics of a changing market. Frost & Sullivan expects that this analysis will provide industry participants with valuable insights to accelerate their growth and expand their penetration opportunities within the North American conferencing and collaboration services. Wed, 15 Nov 2017 13:02:43 +0000 CenturyLink to Acquire Level 3 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298001252 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298001252 On October 31, 2016, CenturyLink announced its decision to acquire Level 3 Communications. The deal, assuming it clears regulatory approval by the FCC and SEC, will be valued at $34 billion in cash and stock. Fri, 3 Nov 2017 00:00:00 +0000 An End User Perspective on Navigating Digital Transformation in Asia Pacific, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9DE-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P9DE-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets The top challenges for IT departments in the Asia Pacific region include being concerned about aligning IT with business strategies and/or not having a clear IT strategy and managing security (both with 32% of respondents). The number three challenge in APAC is developing a cloud strategy; this is a challenge that did not make the top three in any of the other regions. Two of the top three IT investment drivers are unique to APAC - improving customer experience and boosting creativity and innovation. Most regions consider cost cutting measures to be more important drivers. However, improving digital presence is not as important in APAC as in other regions. Big data and analytics is the leading technology to have the greatest impact on revenue growth as well as cost reduction efforts. Once again, APAC is a unique region, with respondents selecting customer related activities as the top two benefits of IoT implementation collecting customer usage data and boosting customer/service and marketing. This is in line with the top two IT investment drivers. Most other regions are using IoT to improve operations and automation. The top two IT solutions in use today are cyber security and data centers. APAC is the only region where the eCommerce/mCommerce make into the top three solutions used. The optimism around being an early adopter and the high growth in IT investments bodes well for IT solutions providers. Companies that are able to effectively help end user industries to implement a digital transformation strategy will be the winners. Mon, 30 Oct 2017 00:00:00 +0000 An End User Perspective on Workplace Communications and Collaboration, Global, 2017 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23A-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K23A-01-00-00-00 The overall research objective is to measure the current use and future decision making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop video conferencing, room-based video conferencing, huddle room video conferencing (meant for small rooms of up to 4 participants), audio conferencing, web conferencing, IP telephony, team collaboration tools (e.g., Slack), unified communications (UC) client, consumer messaging and calling services (e.g., Skype, Google), headsets, and unified messaging. Frost & Sullivan aims to: Understand the IT-related challenges organizations face today Assess the current and future use of business communications technologies Evaluate factors that drive investments in communications technologies Gauge IT and communications trends Appraise available IT budgets Measure perceptions by CEO versus CIO Discover opportunities in different regions, verticals, and business size Dealing with security and privacy concerns is the greatest challenge faced by IT departments (32% of respondents). Other top concerns include aligning IT with business strategies and/or lack of clear IT strategy and systems integration. A factor for concern among unified communications and collaboration (UCC) suppliers is that it ranked low among respondents who were asked to select the top three technologies to impact revenue growth and margins. The good news is that more than half of the respondents plan to invest in UCC over the next two years. Consumer messaging and calling services (e.g., Skype, Google), audio conferencing, and web conferencing are the most used UCC solutions today, and will continue to represent the majority of purchases over the next two years. According to respondents who did not purchase these technologies, the most prominent reason is that they do not provide enough value, either to the employees or the executives. Other reasons were that they are cost-prohibitive or not secure enough. Reasons varied for some technologies. With political uncertainty and the Equifax dealing with the latest data breach, security is the number one issue across regions and industries. This issue must be a big part of decision making when developing products over the next two years. It will be a critical decision factor not only for cloud applications, but for all IT solutions. Fri, 13 Oct 2017 00:00:00 +0100 Global Audio Conferencing Endpoints Market, Forecast to 2021 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD95-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MD95-01-00-00-00 Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow owing to increased customer demand and vendor support. The overall tabletop market is expected to pick up gradually and grow at a 2016-2021 CAGR of 11.2 percent in terms of unit shipment and 8.0 percent in terms of revenue. The installed audio conferencing endpoint market likewise declined by 16.3 per cent in terms of revenue and 7.3 per cent in terms of volume owing to reduction in demand for high-end installed audio conferencing systems. This market is expected to revive gradually and grow at a 2016-2021 CAGR of 3.5 percent, driven by low-end audio conferencing systems. Tighter economic conditions have led to the evolution of huddle rooms and flexible meeting spaces. The beginning of the huddle room era is driving audio conferencing endpoint vendors to cater to huddle room requirements. Personal USB, Group USB and VoIP endpoints are evolving to accommodate the emerging needs in enterprises. This technological innovation also plays a great role in influencing customer preferences and pulling them through the decision making process. Today, businesses typically expect greater audio conferencing endpoint functionality at low price points. With the proliferation of video, incorporating video in the collaboration bundle seems to be a logical extension route for audio conferencing endpoint vendors. Convergence of video with audio endpoints to develop a low-cost bundle presents a significant growth opportunity for all vendors in this space. In addition, all-in-one (AIO) installed audio video integrated devices will invoke new opportunities in the installed conferencing space. This research service attempts to identify key growth opportunities and explains how market participants should action to capitalize on the opportunities available in the Tabletop (TDM, VoIP and USB endpoints) market and Installed audio conferencing endpoints market. This research service captures the market opportunity for the period 2016-2021 for each of the sub-segments listed above. Key questions this study will answer: Addressable market opportunity for 1) tabletop - TDM, VoIP, USB and Installed audio conferencing endpoints Market leaders in tabletop and installed conferencing endpoint markets Growth/Spending patterns of enterprises across NA, EMEA, APAC and Latin America Drivers and Restraints impacting the conferencing services market Growth Opportunities existing in tabletop and installed audio conferencing space Wed, 27 Sep 2017 00:00:00 +0100 Growth Opportunities in the Global Professional Headset Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K191-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K191-01-00-00-00 The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software communications and collaboration experience. Within the professional PC USB and UCC headset category, a new generation of binaural stereo headsets with high-end noise-cancelling technologies in the microphone and earcups is rising in popularity targeting the open office and enabling better task-worker concentration. Another area of future growth is the software-as-a-service and device-as-a-service market which will allow professional headset vendors to generate additional revenue streams via subscription models. Professional headset vendors need to continuously identify and pursue growth opportunities and to evolve their vision and strategy in order to enhance their brand power and boost demand. The global professional headset market earned revenues of $1.26 billion in 2016, a 7.4 percent growth when compared to 2015. The professional headset market continues to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. This study provides an in-depth analysis of the global profesional headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, market forecasts and competitive trends within the global business headset market. Frost & Sullivan has also identified 12 growth opportunities for professional headset vendors worldwide. These opportunities span vision, strategy, products, services, business models, marketing, partnerships, sales, and support initiatives. Using the data and analysis in this study vendors and resellers can develop sustainable growth strategies and improve their market positioning. Professional headsets include corded and cordless headsets that are used in conjunction with enterprise endpoints integrated with the rest of the enterprise communications infrastructure (premises-based time division multiplexing (TDM) and internet protocol (IP) platforms and/or hosted/cloud-based TDM/IP telephony services. The study covers the following headset categories: Professional headsets for desktop phones that use RJ9/RJ10/RJ22 connectors Professional headsets for software communications that use PC USB connectors Dual- and triple-connectivity headsets that connect to various types of business endpoints, including desktop phones, desktop PCs, and mobile phones Revenue represents manufacturers sales of professional headsets to service providers, distributors, retailers, resellers, original equipment manufacturer (OEM) partners, and other distribution channels, as well as direct sales to enterprise customers. Primary and secondary information, in conjunction with internal information databases, has been used to analyze the market and provide the observations and conclusions in this study. Fri, 22 Sep 2017 00:00:00 +0100 North American Hosted IP Telephony and UCaaS Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E0-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1E0-01-00-00-00 Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications. Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons. Provider repositioning and strategy realignment are likely to determine the industry s evolution and growth trajectory over the next few years. M&A, bankruptcy protection, internal reorganization, international expansion, as well as solution repackaging will aim to improve industry health and boost customer confidence in service and company long-term viability. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Market growth over the forecast period will be driven by both existing provider new user acquisition as well as the entry of new service providers and/or launch of new UCaaS solutions. Key growth opportunities in the UCaaS market exist in the following areas: UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility) Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services) Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials) Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise) Greater market reach (e.g., channel expansion, international presence, digital engagement) While more traditional UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of productivity UC , vertical UC , IoT UC and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics. As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds. Thu, 21 Sep 2017 00:00:00 +0100