Frost.com - Information and Communication Technologies Research http://www.frost.com/c/10107/home.do http://www.frost.com/c/10107/home.do - Information and Communication Technologies Research Frost & Sullivan When the Company Talks: Improving Employee Efficiency Using Intelligent Agents http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-58-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-58-00-00 As the pace of business accelerates, a critical question for businesses is how they can afford to spend time training new employees on company systems and processes. Existing employees also present a problem as new technology is rolled out. When a return on investment (ROI) depends on people using the technology successfully and quickly, the difference between a positive ROI and a negative one is often defined by how quickly employees can learn and effectively use the technology. Intelligent agents may offer a solution to businesses struggling to maximize the participation and contribution to revenue of new and existing employees. This SPIE examines the problem of technical currency and the potential for intelligent agent technology to help businesses keep up. A key technology provider in this area is examined. Fri, 18 May 2018 16:00:41 +0100 Innovations in Artificial intelligence, Machine Learning, Cloud, and Blockchain http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1D-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1D-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in machine learning, blockchain, cloud computing, and artificial intelligence. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry sectors in areas such as brick & mortar retail, e-commerce, data labelling, 5G, photo and video editing, manufacturing, talent and business intelligence, amongst others. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, deep learning, text annotation, edge cloud data center, blockchain, IIoT, manufacturing intelligence, machine learning, analytics, talent intelligence Fri, 18 May 2018 00:00:00 +0100 North American Mobile Enterprise Applications, 2018 A Survey of Customer Preferences, Plans and Impacts http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2B8-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2B8-01-00-00-00 The future success of North American businesses rests in large part on their ability to truly mobilize their employees. Smartphones and tablets are not enough--It is the application software those devices enable that increasingly makes the difference between winners and losers in a high stakes economy driven by an ever more demanding customer base. This study examines the results of the Frost & Sullivan 2018 Mobile Enterprise Applications Survey of North American purchase decision-makers. As such, it: 1. Measures the current use of, and future decision-making behavior toward, mobile worker applications 2. Uncovers preferences and plans around a number of related mobility topics and issues in the workplace 3. Includes specific focus on three complex app categories: mobilized sales force automation, mobile workforce management (field service management), and mobile asset tracking The questions in this survey largely refer to internal mobile business applications, i.e., those software apps that are deployed to mobile workers. These are also called Business-to-Employee (B2E) software applications. Mobile worker apps allow employees real-time anywhere access to--and exchange of--information, collaboration and guidance. Companies justify their increasing investment in these software apps by pointing to the hard-dollar business impacts of increased efficiency and productivity and to enhanced customer engagement and employee satisfaction. As these survey results illustrate, mobile worker app needs are increasing in frequency and scope. This requires an app selection process that can encompass a widening range of variables, participants, and expectations that both app providers and app users should be aware of as development and purchase decisions are made. Major challenges for mobile worker app users and vendors include: 1) Neutralizing user concerns regarding data security, 2) Optimizing growth with the proper balance between app management and app usability, 3) Determining which new capabilities and technologies to incorporate and when to do so, 4) Choosing the right partners in order to improve capabilities and/or open up new markets, and 5) Making informed decisions when choosing between packaged vs. customized solutions.--BEGIN PROMO--

Key Issues Addressed

  • How pervasive are mobile worker apps in today's North American business sector? What are the near-term growth opportunities in the mobile worker applications market for today's providers?
  • What positive business impacts are users of mobile worker apps experiencing? What types of barriers prevent adoption of these solutions?
  • Which parties are typically involved in the application selection and deployment process? What types of external mobility partners—if any—are utilized in this process? What criteria are used to select these partners?
  • What criteria are most often used to select a specific mobile worker app? What is most popular—packaged third-party apps or fully customized solutions? Which delivery system is preferred—cloud or on-premise?
  • How do today's businesses characterize their current mobile worker app strategies—lagging, cutting-edge, or on par with their peers?
  • Is unauthorized mobile worker app use viewed as a problem? Which software application metrics are currently tracked by companies?
  • What is the level of interest in incorporating newer technologies such as wearables and artificial intelligence (AI)?
  • What are users reporting regarding more complex mobile worker apps (such as mobilized field service management and mobile sales force automation solutions)—in terms of customer satisfaction, expansion plans, business benefits, preferred mobile form factor, etc.?
Wed, 16 May 2018 00:00:00 +0100
Managed Security Services Market in Latin America, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K24C-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K24C-01-00-00-00 Managed security services (MSS) provide proactive monitoring of the customer s security environment by third-party security professionals, and may encompass protection against denial of service attacks, email viruses/worms, spam, and various other cyber maladies. The mindset about security is gradually changing in Latin America although many companies in region tend to be more reactive than proactive, that is, they invest in security only after being attacked. Security is gradually becoming an important issue for companies, which are also starting to allocate a separate budget for security. The greater adoption of managed security services proves that only the combination of products such as antivirus, anti-spam, and content firewall was not enough for companies to be protected as advanced attacks are already a reality in the Latin American market. The lack of qualified workforce in Latin America can be characterized as a driver for managed security services. As security is becoming much more complex, companies tend to strengthen their relationship with MSSPs to stay focused on their core business. Threats in the Latin American market are becoming much more advanced. Hackers know that many companies are not prepared to deal with attacks; therefore, they find a green field in the region for financial crimes, industrial espionage, and data theft. The most advanced attacks are advanced persistent threats (APTs) that produce a coordinated and targeted attack using a polymorphic malware file to penetrate the desired network or machine and distributed denied of service (DDoS). These are highly disruptive attacks that hurt organizations online operations, brand, and ability to conduct business. Ramsonware was one of the most common threats in Latin America in 2017 that witnessed a strong growth over the past few years. It primarily kidnaps the users data and charges for the rescue using Bitcoins. It could be more easily avoided if companies had the mindset of considering backup of their information more consistently. Protection and prevention still represent the majority of MSS revenues. These reduce the number of security breaches but do not guarantee elimination. Many of these services might witness price erosion during the forecast period, especially the ones related to simply monitoring and alerts due to increased number of MSSPs providing the service and the lower complexity involved in providing the service. For a holistic security approach, companies need detection and response coupled with threat intelligence to identify a targeted attack or advanced threat. These services are security information & event management (SIEM), security operations center (SOC), threat or incident detection & response (TDR or IDR), endpoint detection & response (EDR), user & entity behavior analytics (UEBA), proactive threat hunting, and threat intelligence.--BEGIN PROMO--

Key Issues Addressed

  • What is the current state of MSS in Latin America?
  • What is the market’s growth rate? How will it change during the forecast period?
  • What are the trends driving the adoption of managed security services? 
  • What differences exist between the countries in the region? How will they evolve?
  • How is market revenue segmented by vertical industries?
  • What types of MSSPs’ services are being adopted? How is the demand structured?
Wed, 16 May 2018 00:00:00 +0100
Global Holistic Web Protection Market Analysis, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2BE-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K2BE-01-00-00-00 Websites, web applications, and APIs are more important than ever in the digital age. Businesses of all sizes and in every industry and geography rely on the web to engage with customers, employees, and partners. The ability for these end users to reach websites and applications in a reliable and fast manner is a fundamental business requirement in the era of digital transformation. Furthermore, businesses must ensure that their websites and applications are secure in order to foster end user trust and encourage greater customer interaction. Put simply: websites must be secure, fast, and available. To ensure that web applications are reliable, usable, and trustworthy has traditionally required an investment in specialized products and services such as distributed denial-of-service (DDoS) mitigation, web application firewall (WAF), bot risk management (BRM), and content delivery network (CDN) services. While these point solutions are effective at addressing their specific threat vector, they also operate in silos, and without broader understanding of the threat landscape or contextual information might miss more complex or coordinated multi-vector attacks. Additionally, the use of disparate tools provided by different vendors requires an added level of overhead in terms of processing power and transit times that may be problematic for online organizations with sensitive performance requirements. The answer to these challenges lies in Holistic Web Protection solutions. Holistic Web Protection vendors integrate essential security technologies such as DDoS mitigation, WAF, and BRM to deliver comprehensive protection of web applications and infrastructure. Deep integration of these technologies enables Holistic Web Protection vendors to improve security efficacy and enhance performance. By building these technologies into a performance optimization platform such as a CDN, vendors can deliver a strong value proposition to online businesses of all sizes: better web security with better web performance. The Holistic Web Protection market represents an emerging market with high growth rates. As the market takes shape, leaders are emerging and helping to define the market and set customer expectations. As demand for Holistic Web Protection grows, interest is expanding rapidly among vendors, industry participants, and customers alike. This market study is the first to define the Holistic Web Protection market, covering cloud services that deliver an integrated solution spanning availability protection, web security, and performance optimization. The study will provide market size and forecasts, analysis of market growth factors, as well as analysis by market segment, and will compare and profile the various vendors and vendor offerings that comprise the Holistic Web Protection market. Wed, 16 May 2018 00:00:00 +0100 Intelligent Transportation ICT in the North American Smart City Market, Forecast to 2022 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K032-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K032-01-00-00-00 As part of the transition to smart cities, municipal leaders have embraced the priority of reducing congestion and investing in transportation. Currently, many departments in the United States and Canada use outdated, cumbersome, and inefficient systems and protocols. Information and communication technology (ICT) providers can help increase interoperability and improve mobility outcomes with connected systems that integrate disparate data sources and streamline service delivery. In this study, Frost & Sullivan evaluates the current size of the ICT transportation market and forecasts its annual growth potential until 2022. The 100 largest cities in the United States and Canada are included in this analysis as well as the public safety ICT market growth potential in Tier One, Two, and Three cities based on population. Tue, 15 May 2018 00:00:00 +0100 Remote Browser Isolation in a New Market Chapter: Poised to Change Customer Expectations http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-57-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-57-00-00 Remote browser isolation is one of those emerging cybersecurity technologies where users actually say, I really wish I had this before as it rewrites how my organization approaches and manages cyber risk. In this insight we re-cap the product and market progress of four suppliers of remote browser isolation products: Authentic8, Light Point Security, Menlo Security, and Symantec (which acquired Fireglass in July 2017). Although the vendors do not uniformly position and label their offers remote browser isolation, the similarities in objectives and outcomes are sufficient to categorize them as such. We end this insight with Stratecast s perspective on how remote browser isolation improves management of web-borne risks, and the implications to cybersecurity vendors. Fri, 11 May 2018 13:56:40 +0100 Movers & Shakers Interview with John Graham-Cumming CTO of Cloudflare http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525360 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525360 Fri, 11 May 2018 06:36:16 +0100 Movers & Shakers Interview with Jean-Claude Broido Vice President of IBM Security, Asia Pacific http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525328 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525328 Fri, 11 May 2018 06:26:05 +0100 Movers & Shakers Interview with Darren Anstee Chief Technology Officer, NETSCOUT Arbor http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525316 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298525316 Fri, 11 May 2018 06:11:58 +0100 Asia-Pacific Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P990-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=P990-01-00-00-00 The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments, including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Regional trends (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Australian Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K45-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K45-01-00-00-00 The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Chinese Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K46-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K46-01-00-00-00 The Chinese contact center applications market declined by 0.2%, reporting market revenue of $105.2 million in 2016. The market is forecast to see a CAGR of 1.4% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Hong Kong Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K47-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K47-01-00-00-00 The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Indian Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K48-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K48-01-00-00-00 The Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see a CAGR of 3.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Indonesian Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K49-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K49-01-00-00-00 The Indonesia contact center applications decline by 1.1%, reporting market revenue of $14.9 million in 2016. The market is forecast to grow at a CAGR of 4.9% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Japanese Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K50-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K50-01-00-00-00 The Japanese contact center applications market grew by 1.6%, reporting a market revenue of $166.0 million in 2016. The market is forecast to grow at a CAGR of 2.5% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Malaysian Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K51-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K51-01-00-00-00 The contact center applications market in Malaysia grew by 5.2% in 2016, compared the declining trends the previous year. The market is forecasted with a CAGR of 1.5% from 2016 to 2023. This study is part of Asia Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
New Zealand Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K52-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K52-01-00-00-00 The New Zealand contact center applications market has been growing at a steady growth rate of 0.7% and was valued at $13.5 million in 2016. The market is forecast to grow at a CAGR of 0.8% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Philippine Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K53-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K53-01-00-00-00 The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Singaporean Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K54-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K54-01-00-00-00 The Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound Annual Growth Rate (CAGR) of 0.1%. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
South Korean Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K55-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K55-01-00-00-00 The South Korean contact center applications market size is estimated to grow from $66.0 million in 2016 to $74.9 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Taiwanese Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K56-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K56-01-00-00-00 The Taiwanese contact center applications market size is estimated to shrink from $9.3 million in 2016 to $8.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.6%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Thai Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K57-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K57-01-00-00-00 The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highlights

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Vietnamese Contact Center Applications Market, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K58-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=4K58-01-00-00-00 The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2016. Forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2017 to 2023.--BEGIN PROMO--

Research Scope

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)
  • Market Engineering Measurements are provided for the year of 2016. Market stage, market revenue of 2016, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

Research Highligts

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Issues Addressed

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?
Wed, 9 May 2018 00:00:00 +0100
Being Prepared: How One Approach Helps Companies Excel at Data Preparation http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-56-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-56-00-00 The data management industry has made rapid advancements in storing massive amounts of data but if it does not also give users the ability to perform data preparation at scale, the analytic insights their organizations are thirsting for will fail to materialize. What organizations need is to equip their business users with self-service data preparation that eases and accelerates their pursuit of analytic insights. This report discusses an approach that does so. Fri, 4 May 2018 14:59:40 +0100 Movers & Shakers Interview with Don Tan Regional Director at Pulse Secure LLC http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298511209 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298511209 Fri, 4 May 2018 03:57:40 +0100 Innovations and Initiatives in AI for the Pharmaceuticals Industry http://www.frost.com/prod/servlet/sublib/display-report.do?id=D835-00-2A-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D835-00-2A-00-00 Artificial intelligence (AI) can be used to streamline drug discovery and drug repurposing processes, helping in reducing the time to market, and subsequently reducing the cost. Using AI, informed, critical decision based on logical reasoning can be made autonomously without human intervention, at a very high speed. AI helps in developing deep and complex correlations between disease and biomolecules. In drug discovery, AI is used in identifying disease marker and for predicting the mechanism of action. A deep neural network can help in discovering novel lead molecules with the desirable efficacy and safety profile. In clinical trials, AI can be used to automate the drug safety process, helping in pharmacovigilance. AI is relevant for all therapeutic indications. This digital technology is indication agnostic. This edition of the Future Tech TOE highlights the latest advancements in AI technology arena that are empowering the pharma industry to innovate across every level of the value chain. The TOE provides an overview of the key trends, drivers, and challenges pertaining to the adoption of AI in pharma, status of AI in the pharmaceutical industry, key industry initiatives and funding landscape, major partnerships in the space, key innovations related to drug repositioning, drug discovery and clinical trial management. The study also offers analysis of patenting trends revolving around various geographics under the technology and key spending of top Pharma companies toward AI projects. The Future Tech TechVision Opportunity Engine (TOE) captures emerging innovations in research and development, or profile existing technologies which have seen a resurgence in terms of new markets and applications. It usually provides a technology overview, drivers, challenges, research and development, analyst insights and key patent information. In some cases, technology convergence scenarios and future growth opportunities are outlined. It covers innovations and technologies in a variety of industry spaces including manufacturing, sensors, electronics, information and communications technologies, networks, lighting technologies, healthcare, medical devices, materials and coatings, and developments in the energy sector that contribute toward a sustainable and greener world. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence for pharmaceutical, drug discovery, drug repositioning, drug target identification, clinical trial management, medicinal chemistry, biostatistic, computational chemistry, patient recruitment, biomarker, pre-clinical, immuno-oncology, natural language processing, machine learning, deep learning, cognitive computing Fri, 4 May 2018 00:00:00 +0100 Innovations in Endpoint Protection, IoT Security, Machine Learning, and Cloud-based Security http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-1D-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-1D-00-00 This Cyber Security TOE provides provides a snapshot of the emerging security solutions for application areas such as connected environment, healthcare, industrial systems, asset management, and other enterprise applications that help companies mitigate threats and defend against modern attacks residing within cloud, endpoints, and various network layers. Cyber Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Key words: Web application firewall, application security, machine learning, network security, artificial intelligence, cloud security, endpoint protection, security information, event management, bot protection, behavior analytics Fri, 4 May 2018 00:00:00 +0100 2018 Top Information and Communication Technologies http://www.frost.com/prod/servlet/sublib/display-report.do?id=D83A-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D83A-01-00-00-00 The proliferation of digital technologies has remained substantial over the past two decades. With intelligence being seen as the next evolution post digitization, disruptive technology innovations in the ICT space are being developed around the world and have deeply permeated various applications and markets. The research service delves deeper into information and communication technologies from various technology and market attractiveness metrics such as innovation landscape, patent, funding, market potential, applications impact, regional adoption and disruptive potential. Technologies covered in this report include: Deep Learning, Blockchain, 5G, Cognitive Security, Haptic Reality, Conversational Computing, Small Data, Hyperimaging Analytics, XaaS (Everything-as-a-Service) and Edge Intelligence Mon, 30 Apr 2018 00:00:00 +0100 GDPR To Comply is a Given; Improving the Business is the Goal: SAP s Gigya Solutions Turn GDPR from Onerous to Advantageous http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-55-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-55-00-00 This insight provides an overview of GDPR, as companies that need to comply should by now be well aware of its implications. In addition, the report focuses on why it is best for companies to view this regulation less as a restriction on data usage, or a curtailing of legitimate customer relationship management (CRM) practices, as some companies do, and more as an opportunity to do right by customers and to build stronger relationships with them. The paper looks at where companies can find the positive side of GDPR; and what SAP Hybris, including solutions from Gigya now a part of SAP is doing to help companies comply, improve their businesses, and build those relationships. Fri, 27 Apr 2018 15:02:41 +0100 Latin America Outlook of the Information Technology Services Market, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K27D-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K27D-01-00-00-00 The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. Big Data and Analytics (BDA) emerged as a technology that is being discussed inside and outside IT departments. Companies across several industry verticals have realized that they need to harness the power of data coming from a variety of sources to survive. Public cloud has revolutionized the medium, as companies invest in technology; the focus of investments is no longer on technology spending as on how the digital transformation accelerators can be used in business. Technologies with BDA are beginning to have an expressive demand, because they provide a solid base of data that guides the transformation. Line of Business (LOB) areas have strategic decision-making power and a budget for investments in business solutions. In this research, Frost & Sullivan examines the Latin American IT market under the following categories: IT Outsourcing (ITO) Application Management Infrastructure Management Desktop Support Consulting Services Application Development and Integration Deployment Services Public Cloud Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) Data Center Services (DCS) Dedicated Hosting Disaster Recovery Storage Colocation Big Data and Analytics (BDA) BDA Core Products and Services Business Process and Strategic Analytics Customer Experience, Marketing, and Sales Analytics Mobile, Retail, and Location Analytics Social and Site Analytics Managed Security Services (MSS) Security Asset Management and Monitoring Threat Intelligence, Research, Detection, and Remediation Risk and Compliance Management Advanced and Emerging Managed Security Services The first 5 markets mentioned have a regional coverage comprising estimations for the combination of at least 6 major economies in the region Argentina, Brazil, Chile, Colombia, Mexico, and Peru. The study period is from 2017 to 2018, with the base year as 2017. The study examines the market size and growth forecasts, as well as the market development stages. The research also provides insights with regard to growth opportunities and emerging trends that will affect market participants during the forecast period.--BEGIN PROMO--

Key Issues Addressed

  • What is the total size of the IT market in Latin America and how is it expected to grow from 2017 to 2018?
  • What are the main IT trends in each of the analyzed markets?
  • What are the main growth opportunities in each of the analyzed markets?
Fri, 27 Apr 2018 00:00:00 +0100
ICT Technologies Transfoming the Future of Automotive Sector http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81E-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D81E-01-00-00-00 ICT has led to transformational breakthroughs in the automotive landscape, enabling companies to gain a competitive advantage, creating new ways of generating revenue, and convergence of technologies that has disrupted the status quo. This report outlines the different types of information and communication technologies disrupting the automotive space, the factors driving their adoption, barriers to adoption, the use cases, emerging business models, and new revenue streams. This report covers disruptive Information and Communication Technologies disrupting the automotive sector, including - Machine Learning - Computer Vision - Cybersecurity - Blockchain - Advanced Analytics - Augmented Reality - Virtual Reality In brief, this research service provides the following: 1. A brief overview of ICT transforming the automotive sector 2. Technology overview and driver and challenges 3. An overview of how each technology impacts the automotive space 4. Who are the major players in each technology area? 5. Relevant use cases of industry players 6. Convergence Scenarios 7. Emerging business models 8. Key finding and analyst POV Fri, 27 Apr 2018 00:00:00 +0100 Okta: Rebuilding the Perimeter through Identity: How Integration and Security Make Businesses More Successful http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-D7-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-D7-00-00 The business approach of San Francisco-based Identity and Access Management solutions supplier, Okta, can be characterized in a single word: straightforward. Okta s goal is to enable any organization to connect to any technology it needs in order to be successful. This report looks deeper into the Okta platform and the role it plays in helping enterprises secure and grow their businesses through identity. The report also looks at how Okta is moving identity management out of the IT stack and into its own independent platform, which Okta calls the Identity Cloud. Thu, 26 Apr 2018 18:37:41 +0100 Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K173-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K173-01-00-00-00 Delivering best in class customer experience through digital solutions is key for success in the BPO industry across industries and regions. The ability to provide an omnichannel experience, efficiencies through artificial intelligence, personalized marketing and customized solutions are critical success factors. Chatbots and videoconferencing features are increasingly sought after, and incorporating unified communications is a valuable differentiator. Price continues to play a top factor in decision making. This study provides contact center outsourcers with important benchmarks across verticals, and supports their digital transformation journey. The study covers trends impacting the contact center BPO market, strategic imperatives for contact center BPO providers, end user priorities for customer engagement, outsourcer investment trends, case studies of successful digital transformation implementations, growth opportunities in 2019 and beyond, analyst commentary and perspectives, and the 2018 top predictions for the BPO Industry. Features and solutions covered include big data analytics, chat and chat Bot (Interactive Text Response), customer journey analytics, email, guided resolution/next best action, IVR, IoT, live agent voice, messaging bot, mobile customer care, proactive outbound, performance management, quality monitoring, real time speech analytics, social media analytics, speech analytics, unified agent desktop, video, web collaboration tools, workforce management, and eLearning. Wed, 25 Apr 2018 00:00:00 +0100 The New World of Infrastructure Management: Advanced Analytics and Artificial Intelligence to the Rescue http://www.frost.com/prod/servlet/sublib/display-report.do?id=9A37-00-3D-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9A37-00-3D-00-00 What is required is a way for enterprises to manage their infrastructure in the new distributed environment. This is where infrastructure management comes in. In some cases, evolved from the older network management applications, but increasingly delivered by a new breed of solutions, infrastructure management extends management end to end to manage from the user to the application, encompassing all networking, computing, and application resources. Armed with a pervasive management capability, enterprises can now begin to approach the reliability that is required in the hyper competitive markets that are beginning to characterize the 21stcentury. At the very least, such management capabilities are essential to controlling a rapidly expanding collection of service providers now collectively representing the once homogenous computing environments of the 20th century. This, then, is the subject of this report: how does infrastructure management play in the modern IT environment? What kind of value can be expected from investments in such technology? Who are the players, and what does the competitive domain of infrastructure management look like? Tue, 24 Apr 2018 15:13:41 +0100 The Veeam Availability Suite: A Robust Disaster Recovery Platform with Strong Opportunities for MSPs http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-54-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-54-00-00 In this SPIE, we look at the market need for cloud-based disaster recovery solutions, and clarify service definitions that are sometimes confused in the market. We then examine the Veeam solution, including its capabilities for both enterprises and partners. Fri, 20 Apr 2018 14:42:41 +0100 Innovations in Machine Learning, Blockchain, Robotics, and IoT http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1C-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D881-00-1C-00-00 This edition of ITCC TOE provides a snapshot of the emerging ICT led innovations in machine learning, blockchain, robotics, IoT, RPA, and cloud computing. This issue focuses on the application of information and communication technologies for alleviating the challenges faced across industry sectors in areas such as scientific research, industry-scale cleaning, video search, contact center optimization, automated data capture, and customer retention. ITCC TechVision Opportunity Engine (TOE) s mission is to investigate emerging wireless communication and computing technology areas including 3G, 4G, Wi-Fi, Bluetooth, Big Data, cloud computing, augmented reality, virtual reality, artificial intelligence, virtualization and the Internet of Things and their new applications; unearth new products and service offerings; highlight trends in the wireless networking, data management and computing spaces; provide updates on technology funding; evaluate intellectual property; follow technology transfer and solution deployment/integration; track development of standards and software; and report on legislative and policy issues and many more. The Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile and wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Keywords: Artificial intelligence, deep learning, autonomous navigation, video intelligence, automated data capture, blockchain, robotic process automation (RPA), IoT, cognitive analytics Fri, 20 Apr 2018 00:00:00 +0100 Adoption Trends in Managed Cloud Services: Opportunities Exist Across All Segments and Industries http://www.frost.com/prod/servlet/sublib/display-report.do?id=99E4-00-2B-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=99E4-00-2B-00-00 In this report, Frost & Sullivan reviews adoption trends in managed cloud services, based on the most recent Frost & Sullivan Cloud User Survey. We look at which businesses are adopting managed services, as well as their expectations of their chosen providers. Results are presented by business size and industry, to determine differences in expectations and adoption trends. Wed, 18 Apr 2018 17:05:40 +0100 South Africa ICT Outlook, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDB2-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDB2-01-00-00-00 This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined include regulations/mandates, macroeconomic trends, technological developments, partnerships, acquisitions, and general trends in the country.--BEGIN PROMO--

Research Scope

The study explores growth opportunities that will be created by ICT service providers and identifies potential business models. It evaluates ICT service providers’ future focus on infrastructure, technologies, services, and business models, and includes a 2018 growth/market share analysis.

Analysis for 2017 and 2018 includes measurements for fixed-line, mobile, Internet/data, and broadband; 2017–2018 growth rates are provided. Insights about influential start-ups are discussed in detail.

Strategies, a competitive landscape, growth analysis, and future focus are discussed for telecommunications providers (e.g., Telkom, MTN, and Vodacom) and IT service providers (e.g., Dimension Data, IBM, and T-Systems) pertaining to 2017. The base year for the study is 2017, with 2018 as forecast period.

Key Issues Addressed

  • What are the top predictions and leading market trends that will drive the various sectors of the ICT market in 2018? What will be their impacts?
  • What is the role of technology startups and their impact? What are the key startups and which major industries will be disrupted by them?
  • What are the key growth opportunities and strategic imperatives for current and potential ICT market participants in 2018?
  • What is the total ICT market size in 2017? How is the market forecasted to grow in 2018?
  • What is the impact of the PESTLE (political, economic, social, technological, legal, and environmental) framework and trends on market growth?
  • What are the key emerging technologies that will disrupt the ICT industry in 2018? How will these technologies impact the ICT industry in 2018?
  • What are the potential business models and key Mega Trends that will transform the ICT market in 2018? What will be their impacts?
Tue, 17 Apr 2018 00:00:00 +0100
Centrify: Taking Identity & Access to the Cloud with Zero Trust Security http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-D6-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D532-00-D6-00-00 This report looks at the reasons why IDaaS is a growing alternative to on-premises, licensed software for many enterprises; how one leading company in the IDaaS market Santa Clara, California-based Centrify is delivering on the potential of this new security option; and why enterprises are making the choice to secure access to their corporate systems in this manner. The report also looks at how an integrated approach to IDaaS Enterprise Mobility Management (EMM) and Privileged Access Management is helping Centrify differentiate itself in the market, and how this approach is driven by Centrify s Zero Trust Security Strategy. Fri, 13 Apr 2018 17:55:41 +0100 EU GDPR Compliance Deadline Looms: What are Cyber Security Vendors Doing to Prepare Customers? http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-53-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-53-00-00 The day of reckoning is fast approaching. On May 25, 2018, the General Data Protection Regulation (GDPR) will go into effect. The European Union (EU) regulation, known as (EU) 2016/679, provides data protection and privacy for all individuals in the EU. GDPR is a law covering all EU member countries, which includes enforcement with fines and/or sanctions. In addition, GDPR expands the scope of EU law beyond its member countries. Any non-EU based organization handling the personal data of EU residents, wherever that organization is based, is also subject to this law. Thus, GDPR is essentially the first global data protection law. This report examines what cyber security vendors are doing to help their customers meet GDPR requirements, specifically the security technologies needed for GDPR; how security vendors are preparing their customers; and what programs they have set in place. Fri, 13 Apr 2018 13:41:40 +0100 Global Engineering Information Management Solutions, Forecast to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1BB-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1BB-01-00-00-00 Large-scale, process-driven industries, such as utilities, generate large amounts of engineering documentation that requires collaboration for project completion and archiving for regulatory compliance. The days of keeping schematics in filing cabinets and viewing them on drafting tables has given way to digitization and file sharing across employees and contractors on personal computers and mobile devices. With capital projects growing in size and complexity and an increasingly distributed workforce, the need for managing the accompanying engineering information is greater than ever. Growth in the engineering information management (EIM) market will come from companies transitioning to fully computer-aided design workflows and embracing software-as-a-service (SaaS) solutions for their digital transformation while dealing with the economic fluctuations of the oil & gas industry. Despite facing economic uncertainty and other challenges, such as energy demand and price fluctuations, Hexagon, Aveva, and BlueCielo are well positioned to continue leading the EIM market, controlling just over 50% of the market between them as of 2017. Frost & Sullivan expects revenues for the EIM solutions market to increase from $322.5 million in 2016 to 627.5 million in 2023, at a compound annual growth rate (CAGR) of 10.0% over the forecast period.--BEGIN PROMO--

Research Scope

This study on the EIM solutions market covers the following:

  • Global market trend analyses, including market drivers and restraints
  • Detailed unit shipment forecasts for the total media streaming devices market
  • A competitive landscape, in terms of major participants and market share analysis.

The base year for this study is 2016, with forecasts running up to 2023. The research highlights key trends impacting the global EIM solutions market and outlines future implications.

Geographic Scope: The global EIM solutions market has been segmented into North America, Latin America (NALA); Europe, the Middle East, and Africa (EMEA); and Asia-Pacific (APAC). Challenges on economic uncertainty impact each region uniquely, with EMEA dealing with the ramifications of the United Kingdom voting to leave the European Union in 2016 (i.e., Brexit), becoming official in 2019; demographic growth trends in APAC increasing the need for energy, utilities, and infrastructure projects; and NALA refocusing on infrastructure due to the business-friendly economic environment in the short term and transitions to renewable energy sources in the long term.

Key Issue Addressed

  • Will the market continue to grow at its present rate over the forecast period? What are the drivers and restraints for growth in this market?
  • Where do EIM solutions’ underlying technologies stand today and going forward? What are the primary challenges faced by vendors addressing this market? How can vendors overcome these challenges? How do vendor ecosystems factor into this market?
  • What does the current competitive landscape look like? Will there be any new market entrants over the next 4-5 years? Is the market attractive for mergers and acquisitions? • What are the revenue breakdowns by geographical regions - NALA / EMEA / APAC? Which are the fastest growing regions?
Wed, 11 Apr 2018 00:00:00 +0100
Global Pay TV Encoders Market, Forecast to 2024 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K112-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K112-01-00-00-00 The Pay TV encoders market covers all applications of video encoders related to Pay TV services. Frost & Sullivan analyzes this market in 3 segments: cable, Internet Protocol television (IPTV), and satellite. The Pay TV industry is undergoing a transformation on multiple fronts. Expansion into over-the-top (OTT) services, consolidation among customers in the telecommunications, media, and broadcast industries, upgrades to delivery networks, and the rise of ultraHD (UHD) content will play a critical role in shaping the market landscape in the years to come. This study examines the Pay TV encoders market amidst these shifts and offers a look into the cable, satellite, and IPTV segments. It includes region and segment-wise growth forecasts, drivers and restraints, and trends. The base year is 2017, and forecasts run through to 2024.--BEGIN PROMO--

Research Scope

Geographic Segmentation: The global market has been segmented into North America/Latin America (NALA), Asia Pacific (APAC), and Europe, the Middle East, and Africa (EMEA).

Research Highlights

This study covers the following:

  • Global market trend analysis - including market drivers and restraints
  • Detailed revenue forecasts for the total market
  • A competitive landscape, in terms of major participants and market share analysis

Key Issues Addressed

  • Is the market growing? How long will it continue to grow and at what rate?
  • What factors will drive market growth? What are the challenges that will restrain the market?
  • Are the existing competitors correctly structured to meet customer needs? How will this market evolve in future?
  • What are the current pricing trends in the market, and how will they evolve in future?
  • What technical trends, including encoding technologies, are shaping the marketplace today? What trends are on the horizon, and what does this mean for future product strategy?
  • Is this an industry or a market? Will these companies/products/services continue to exist, or will they be acquired by other companies? Will these products/services become features in other markets?
Mon, 9 Apr 2018 00:00:00 +0100
Dynamic Cyber Defenses: A Fresh Approach to an Old Problem http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-52-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-52-00-00 Dynamic defenses interact directly with attackers. By dynamically intensifying attacker interactions, dynamic defenses confirm the attacker s purpose, clarify the threat level of each attacker session, and pragmatically contain the attacker s activities. Operating in real-time and individually with each attacker session, the interaction and containment can last as long as the attacker engages or until the attacker is removed from compromised systems. Also, dynamic defenses are virtual. Once the attack stops, the defense concludes no wasted resources. In the end, malicious activity is prevented from reaching and harming targeted assets, without layers of static rules. To add color on dynamic defenses, two examples are described in this insight. The first is a cloud-based deception approach from Acalvio; and the second is a rule-less Web Application Firewall (WAF) by Threat X, also cloud-based. Fri, 6 Apr 2018 16:32:41 +0100 Innovations in IoT Security, Endpoint Protection, Machine Learning, and Cloud-based Security http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-1C-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=D983-00-1C-00-00 This Cyber Security TOE provides a snapshot of the emerging security solutions for application areas such as connected environment, mobile transactions, financial institutions, industrial networks, and sensitive installations that help companies mitigate threats and defend against modern attacks residing within cloud, endpoints, and various network layers. Cyber Security TechVision Opportunity Engine (TOE) s mission is to investigate new and emerging developments that aim to protect the network infrastructure and the resources operating in the network. NST offers strategic insights that would help identify new business opportunities and enhance technology portfolio decisions by assessing new developments and product launches in: anti-spam, anti-virus, phishing, identity management, disaster recovery, firewalls, virtual private networks, end-point security, content filtering, Web application security, authentication and access control, intrusion prevention and detection systems, encryption algorithms, cryptographic techniques, and pattern recognition systems for network security. Highlights of this service include technology roadmapping of network security technologies; IP portfolio analysis; information on funding and investment opportunities; evaluation of commercial opportunities from technology developments; technology assessment; analysis of technology accelerators and challenges and many more. TechVision Information & Communication Technology cluster provides global industry analysis, technology competitive analysis, and insights into game-changing technologies in the wireless communication and computing space. Innovations in ICT have deeply permeated various applications and markets. These innovations have profound impact on a range of business functions for computing, communications, business intelligence, data processing, information security, workflow automation, quality of service (QoS) measurements, simulations, customer relationship management, knowledge management functions and many more. Our global teams of industry experts continuously monitor technology areas such as big data, cloud computing, communication services, mobile & wireless communication space, IT applications & services, network security, and unified communications markets. In addition, we also closely look at vertical markets and connected industries to provide a holistic view of the ICT Industry. Key words: IoT security, network security, cloud security, data security, endpoint protection, security automation, risk monitoring, digital risk management, smart key service, Gen V Cyber attacks Fri, 6 Apr 2018 00:00:00 +0100 European Fintech Market Outlook, 2018 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDC3-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=MDC3-01-00-00-00 FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet of Things (IoT), and machine learning. Frost & Sullivan has covered all these different areas and technologies as a part of its continuous, focused research on FinTech. The objective of this study is to identify FinTech trends during 2018. With a lot of focus on regulations as a result of the Revised Payment Service Directive (PSD2) and General Data Protection Regulation (GDPR), many companies in the financial services industry are struggling to meet the deadlines and guidelines. In addition, the challenges of meeting consumer demands, offering technology-enabled innovative products and services, and meeting other stringent rules and regulations inherent to the financial services industry are leading to rapid developments. As technology has lowered entry barriers and as developments continue, emerging technologies are further expected to impact the solutions and capabilities significantly. This study will cover: FinTech trends in Europe, 2017 FinTech trends in Europe, 2018 Technology trends and the impact on the industry Segment trends and top predictions for the segments Growth opportunities across the segments The study also includes brief company profiles of start-ups that Frost & Sullivan expects will be trendsetters in the respective segments. As the FinTech industry forges ahead despite cryptocurrency volatility, data breaches, stricter regulations, impact of Brexit, and other challenges, the industry is set for rapid growth this year as well. The interest of governments, regulators, investors, and academia will drive developments, innovations, and disruptions. There will be more transformative products, services, and business models, as segments like payments, banking, and insurance expand to accommodate new industry participants. Technologies such as AI, ML, analytics, and Blockchain are constantly evolving and new solutions based on these technologies are gaining prominence. Some of the areas that are likely to witness significant developments include security solutions, behavioural analytics, and natural language understanding based applications.--BEGIN PROMO--

Key Issues Addressed

  • What was the impact of 2017 trends on the FinTech industry?
  • What can be expected in the European FinTech industry in 2018?
  • What are the technology-enabled applications that will impact the industry in 2018?
  • What kind of developments can be expected in segments within FinTech?
  • Which are the likely trend setters in the industry in the coming year?
Thu, 5 Apr 2018 00:00:00 +0100
An Overview of the Middle East and North Africa Over the Top (OTT) Video Services Market http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298442970 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298442970 Wed, 4 Apr 2018 02:03:58 +0100 Be Prepared! A Lively Discussion on Data Preparation http://www.frost.com/prod/servlet/sublib/display-report.do?id=9A37-00-3C-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9A37-00-3C-00-00 Everyone wants analytic insights to make smarter, faster decisions. But before we reap the benefits of analytics, we must first sow good data. Separating the wheat from the chaff requires effective data preparation: ETL and data mashups, data wrangling, data blending however you say it or brand it. We assert that, partly as a result of the mountains of data bearing down on companies and partly due to the methods companies are currently using data science and IT are spending up to 80% of their time on data preparation, before they ever get to analyze it and obtain the analytic insights their organizations crave. This Stratecast content analyzes data issues companies are facing; how the explosion of new data sources is adding to the challenges; barriers to adoption of data preparation; and a blueprint for data preparation. Tue, 3 Apr 2018 14:34:41 +0100 Huawei s 2018 5G Analyst Summit http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298440627 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298440627 Tue, 3 Apr 2018 05:26:01 +0100 Beyond the Uptime Percentage: Assessing Cloud Availability SLAs http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-51-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=9B0F-00-51-00-00 Cloud centers (like all data centers) are subject to infrastructure failures. In 2017, most major cloud service providers suffered hours-long outages in some of their services and regions including AWS, Azure, IBM, Google, Microsoft, and Apple. Enterprises that click to buy on-demand cloud services without closely examining the terms and conditions may be left unprepared and poorly compensated for an outage. In this insight, we take a look at market trends and user perceptions surrounding cloud SLAs. We assess the SLAs associated with public cloud compute services of five leading providers: Amazon EC2, Microsoft Azure Virtual Machines, Google Compute Engine, IBM Cloud Virtual Servers, and CenturyLink Virtual Servers. Finally, we offer recommendations for service providers and enterprises. Fri, 30 Mar 2018 14:11:40 +0100 Latin American Data Communications Services Market, Forecasts to 2023 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A7-01-00-00-00 http://www.frost.com/prod/servlet/sublib/display-report.do?id=K1A7-01-00-00-00 In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and also thanks to competition. This research service includes market sizing for 2017 and six-year forecasts for all main technologies in the Latin American Data Communications services market. Geographical coverage includes the region s six main countries: Argentina, Brazil, Chile, Colombia, Mexico, and Peru. In terms of technologies, the study includes Dedicated IP, VPN MPLS, Circuits (ATM/FR, X.25), Private Lines, VSAT, International Data and metro Ethernet. Revenue and lines in service (LIS) metrics are provided, as well as a detailed market share analysis in each country. A qualitative analysis on the market s drivers and restraints affecting each country is also provided. This research service shows that while some technologies have already reached a mature stage or have started declining, others still present significant growth opportunities. While there are variations on a country per country bases, in general terms technologies that present low growth rates for revenue or even a declining rate include Private Lines, Circuits and International Data. Telecommunications service providers should not only focus on segments that present growth opportunities (technologies such as dedicated IP, MPLS, VSAT or Metro Ethernet), but also look at positioning themselves as more than mere connectivity providers, as connectivity is increasingly becoming commoditized, with the logic pressure on prices and margin. In the journey to differentiate and offer value-added services beyond connectivity, service providers need to rethink their organizational structure and the portfolio they offer to their clients. In most countries connectivity appears as the enabler for applications that are becoming key for companies as they progress in their digital transformation journey. Hence, positioning connectivity together with public cloud or Data Center interconnection or bundling connectivity with other Information Technology services appear as the right strategy. Meanwhile, the Enterprise segment continues to exhibit saturation, and inside the segment there is only substitution of technologies. Actual growth opportunities lie in the Small and Medium Businesses segment. However, in many countries competition in this segment is strong, in particular with many providers offering low cost technologies usually suited for the consumer segment (ranging from xDSL, cable-modem or FTTH). Therefore, data communications service providers must work hard to position their solutions and differentiate from consumer-oriented technologies, at the same time making this in a cost effective manner and managing service expectations (as, for example, customer care, or post-sales service cannot be the same for a multinational and for a small-sized company). Tue, 27 Mar 2018 14:44:41 +0100 Movers & Shakers Interview with Keiichiro Nozaki - Regional Marketing Architect/ Evangelist for Asia Pacific, China, and Japan theatre for F5 Networks http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298420240 http://www.frost.com/prod/servlet/sublib/display-market-insight.do?id=298420240 Mon, 26 Mar 2018 05:37:25 +0100